Warranty woes

"Chesney Christ" wrote in message
...
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A certain Sunil Sood, of uk.comp.vendors "fame", writes :

Can you say what the piece of electronic equipment was and roughly how
much
it cost?

Yup, it was a Sony Minidisc recorder, and it cost ~£210. Recently it
stopped recording completely, all by itself (£200 is a lot of dough - I
treated it pretty well!).

Not an expert but I would say its quite reasonable to expect a £200+
Minidisc to last for more than 18 months, assuming it hasn't been abused etc


As such, I would say you had a case - as has been suggested try posting in
uk.legal (specify what it is and the price) - it may also be worth asking
Sony just how long they expect one of their products to last!

Regards
Sunil

"Chesney Christ" wrote in message
...
So in short what happens is I take the steps to prove that the fault
exists and then (assuming I prove it) the full purchase price is
refunded ? Do I still get to keep the repaired device even though I've
had the dough refunded ?

If a court case went against them, they will replace or refund the unit and
pay for your "expert" report/small court fees

If you lost (unlikely??), you would be out of pocket for those..

Best to try and resolve it without legal action though I guess.

Regards
Sunil

snip
They are absolutely correct (and the May amendments did not alter the
situation which has prevailed for many decades). The responsibility
is yours to prove the failure was because of a fault which existed at
the time of delivery to you. Unless you make a claim in court they
are not liable to cover any expenses you have made to prove the fault
exists but must refund you the purchase price, you do not have to
accept a replacement.

Is there not a clause which states that after the first 12 months the refund
is for the purchase price less an amount for wear and tear and depreciation.

On Thu, 4 Dec 2003 08:13:48 -0000, "Gaz"
wrote:


Is there not a clause which states that after the first 12 months the refund
is for the purchase price less an amount for wear and tear and depreciation.

Yes, at any time beyond the very short period you have to reject the
item any refund may take into account the proportion of useful life
you have had from the article. So for an item with an expected life
of 3 years which failed at 18 months the most you could expect would
be half the purchase price.

--
Peter Parry.
http://www.wpp.ltd.uk/

"Chesney Christ" wrote in message
...

Hi all,

I have a piece of electronic equipment which was bought 18 months ago,
but recently failed. I have contacted the retailer but they've given me
the old "it's only got a one year warranty" line. I mentioned the
amended Sale of Goods Act, and they changed their tune slightly - they
then said that it was my responsibility to prove that there was a
manufacturing fault by arranging to have it tested. If there was then
they would arrange replacement. I left it at that point, and said I'd be
in touch.

I don't think this their story is true, according to Trading Standards
things are expected to work in a "reasonable" fashion for anywhere up to
six years. What should I do next ?

Try asking in uk.legal. From what I have read there over the months you
would definitely have a case.

"Gaz" wrote:

Is there not a clause which states that after the first 12 months the refund
is for the purchase price less an amount for wear and tear and depreciation.

Not a clause as such, but Sales of Goods act states you're entitled to
*compensation*, not a full refund. The amount of compensation is
unspecified but is generally a proportion of amount paid, based on how
much use the consumer got out of the goods in comparison to the
expected lifespan.


--
iv Paul iv

[ Mail: ]
[ WWW: http://www.hopwood.org.uk/ ]

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A certain Sunil Sood, of uk.comp.vendors "fame", writes :

Not an expert but I would say its quite reasonable to expect a £200+
Minidisc to last for more than 18 months, assuming it hasn't been abused etc


As such, I would say you had a case - as has been suggested try posting in
uk.legal (specify what it is and the price) - it may also be worth asking
Sony just how long they expect one of their products to last!

A legal case sounds like a lot of unnecessary hassle. I suspect I'll get
in touch with Sony first.

What is there to stop them theoretically arguing in court that I did
something to break it? It is their word against mine, so what way would
it swing ?
--

"Jokes mentioning ducks were considered particularly funny." - cnn.com

"Chesney Christ" wrote in message
...
What is there to stop them theoretically arguing in court that I did
something to break it? It is their word against mine, so what way would
it swing ?

The experts test report?

Regards
Sunil

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A certain Sunil Sood, of uk.comp.vendors "fame", writes :

The experts test report?

The expert is likely to be a Sony employee.

--

"Jokes mentioning ducks were considered particularly funny." - cnn.com

On Wed, 03 Dec 2003 22:51:45 +0000, Peter Parry
wrote:

On Wed, 3 Dec 2003 22:24:52 +0000, Chesney Christ
wrote:


So in short what happens is I take the steps to prove that the fault
exists and then (assuming I prove it) the full purchase price is
refunded ? Do I still get to keep the repaired device even though I've
had the dough refunded ?

No, if you elect for a repair that is all you will get. If you elect
for a refund (strictly speaking your only right under the SoGA) the
unserviceable item becomes the property of the vendor.

Not only that buyt IIRC the refund you would get should take into
account the amount of useful time you had with the item, i.e. you
don't get the full price you paid for it, but a reduced amount taking
into the time you have used it for. I guess it would be in proportion
with the expected life.