Watford Electronics/Savastore nightmare company

"Paul H" wrote in message
...
they have more than 3 staff on phones - there may be the odd day a year
when
only three are on the phones due to flu or something but then calling
customers are equally decimated
Well I'm only going on what one of their engineers told me..three members of
staff.In fact it's only possible to track down three.

no they don't get a cut - the company might but the staff certaunly don't
and are not incentivised to keep people in the queue. I remember the good
old days when you used to get the engaged tone and call back later but
customers used to complain about that (!) which was costing them no money
so
now they wait in a queue.
Sadly for up to an hour..repeatedly,in fact it's possible to spend a week in
daily hourly sessions without getting an answer.

Unfortunately a lot of calls are technical support calls where the
customer
calls customer service instead. They then get someone who can't help
them,
but won't get off the phone until they are put through - but if all the
tech
support staff are on the phone, they clog up the customer support lines.
There is no easy answer to this - ask Dabs, Watford, Scan, Simply, NTL -
everyone is stuck in the same mess (or of course they hire loads of people
to answer the phones and then oddly enough go bust)...

an ex member of staff

This makes it sound as though the customers are at fault. Not so,they only
call customer service in desperation because they have spent a week or so
trying to get through to technical support.
Anyway,if they're so flooded with punters who have problems with their
purchases,it would suggest to me that most people have serious problems with
goods from Watford Electronics.
The fact remains that if they are unable to provide proper customer
support,then they should come clean and admiot that this particular company
is having serious problems.
Which in my opinion it is,and if customers are unable to get decent
treatment from them they should approach the media,so that this shameful
state of affairs is given the widespread publicity it deserves.
Since I first posted this message my mailbox has been flooded with stories
from others who have had similar experiences to my own.
All of which I have saved,should I need them in the future.
Hopefully this will not be the case.