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Dell's Sorry History of Microphone/Soundcard Issue (Update)
On Wed, 16 Nov 2005 21:53:32 -0700, Class_Action
wrote: kony wrote: Dell's Sorry History of Microphone/Soundcard Issue -------------------------------------------------- Here are the selected compilations of Dell microphone/soundcard issue posted in the Dell Dimension audio forum. Note that the problem was reported from the very beginning of the forum establishment in late 1999 and continuing to this day. It makes you wonder if Dell ever made functioning mic/soundcard. You have no idea what in the world you're talking about. Dell has used MANY different platforms in that period of time. So? Is that the cause of low mic volume problem? It is clearly an indication that there is no such thing as a "Dell low mic volume problem". Rather, there is a "Windows users don't know how to adjust windows settings, including MIC volume, problem." Most of them were industry standard, there was no difference in the Dell implementation than you'd fine assembling it yourself or getting it done at a shop, except in some special cases where the user was particularly specifying for an unusually well-tuned-towards-audio, system, in which shielded cabling was used. This is not normal for any system and thus, it cannot be considered a defect for Dell to do what everyone else did. FWIW, Dell does not "Make" mics or soundcards, they use standardized solutions. Haven't heard of "Proprietary"? Yes, now name even one proprietary Dell standard for sound. I don't think you can, but IF there is one and you name it, then show it is common across multiple platforms and years in Dell systems. It isn't. It's not a matter of odds, your conjecture is simply invalid because you lack the knowledge to make it. Isn't it well known that Dell power supplies, for example, are compatible only with Dell system? Actually, no. There were a few that were different, and as with all things that became quite noteworthy because of the difference. That didn't make them "many", nor "most" of the Dells sold. Now explain why you fell a power supply is proof of audio differences? This is another indicator that you have no idea, not being able to draw a Dell-specific audio reference, but then of course you wouldn't, because there is no Dell-specific reference, just a bunch of Dell owners that can't change windows settings. I'm going to hazzard a guess that there are a ton of Dell owners who would have their text too small if they booted up their systems at 1600 x 1200 resolution too, but do they claim Dell is the problem or just change the font size? Despite all the numerous problem reports spanning many years, Dell is unconscionably not only not acknowledging the problem, but reprehensively engages in jerking around the customers with the same runaround tactic over these years. [See the post on (1/29/2002)] What did you expect? Whiney users need to be jerked around sometimes. Even when 'whine' about problems even Dell acknowledged? http://forums.us.dell.com/supportfor...ht=3-16#M48561 DELL-Cody, Forum Moderator: UPDATE [3-16-04]: Information posted prior to 3/16/04 has been saved and forwarded to Dell Engineering. Thank you very much for your assistance in this matter. Dell acknowledging a problem does not make it a Dell-unique problem. It's quite common on integrated audio with unshielded cables inside a system, and even more common when the audio codec supply lines aren't filtered with a linear regulator on the board. If Dell acknowledges a problem with Outlook Express infecting window if you indiscriminately open an email with an attached virus, does that put the blame on Dell? No. The fact of the matter is, if you want to buy low-end parts or have certain features, you have to accept the compromises that come with them. Dont' want to accept that? Fine, don't, but it makes no difference. Fact is, anyone who's done a bit of work in analog audio knows you can't just go stringing cables all over the place around high speed digital equipment. Not that it's impossible, or hard, to do, but more expensive. For low mic volume problem? Did you measure signal levels? You write "low mic", but in fact, you have presented no evidence to isolate the mic as being low volume rather than some mixer setting, the absence of mic boost activated, or a driver bug. Dell is not to blame for a buggy driver or windows setting that needs changed. Since Dell does not use proprietary audio (including mic), if your claim is correct you will find evidence of it across all systems using same hardware, it will not be isolated to Dell systems. Ironically enough, that also means it's not a "Dell problem" per se, rather than a supplier's problem. To suggest that mulitple audio suppliers, year after year, continually "fix" the audio so the mic doesn't work is unrealistic. To suggest Dell has hacked windows to degrade audio is similarly unrealistic. The only area where you might have the slightest reasonable argument is if Dell had continually used a defective wiring harness to connect a front-panel mic input to the sound header, but you make no mention at all of this, and that possiblity is easily checked by connecting mic to rear mic port instead of front. If you want a more expensive audiophile grade system, you have to buy that SPECIFIC THING, not a generic Dell, or HP, or Gateway, etc, system. You can't just go to a shop and expect anything different either, you will have to clearly specific your needs and determine whether anyone there is a competent builder towards the end of analog audio quality. For low mic volume problem? Have you searched for solutions to just pointed fingers at Dell, hoping they'll teach you how to use a computer? That's not an accusation of your actions, it's a legitimate question as you've not menitoned any kind of troubleshooting on this at all, only random observations that over millions of customers, "some", a small population has had an audio problem or two. Name a part of a computer where not even a small % out of millions, have had problems. I have my mic volume all the way up, the booster on, and its still way too quiet. I had to practically put the mic in my mouth. Have you tried another mic? Have you tried same mic with another sound card? A key point in placing blame is identifying the problem. I don't see where you've done that, rather a vague "it doesn't work, fix it Dell". If your system is still under warranty, AND you've tried all the general audio/mic settings tips Google can easily find, NOT Dell-related info but rather general audio troubleshooting, THEN you might have a more legitimate claim that Dell needs provide some kind of support. They cannot be expected to configure the entire system though, if what you wanted was a _non_generic system configuration then buying an OEM box is the opposite of the prudent path to take. Did you try a newer driver? What, EXACTLY, did you do to troubleshoot this? Are you sure you have the mic plugged into a mic input or is it a LINE IN? Forget about what the case might have stamped on it, or what the manual might say, these things are written by mere humans. Did you check the motherboard or audio card manual to determine where the input jack goes? Does turning on/off the mic boost change the recording level at all? If you take another sound source, like an MP3 player, with it's volume turned down VERY low, and MIC boost off, do you get a higher signal strength? Making sure the input is selected, you could then gradually increase the player volume and see if it ever becomes loud enough. Does it? That would be my first guess, that a lot of people just plugged their MIC into a line-in jack. LIne-in is not a mic jack, it's for pre-amp'd sources. I have been through every switch, slider and control with XPS Advanced support at least twice. This isn't a user error. You're better off not having them go through this with you, as that just limits you to whatever is on their scripted support dialog, or whatever they can think of at a moment's notice. You're better off tacking this methodically without other input to distract your own train of thought because you are the one with the system immediately in front of you. I think I have seen every single volume control slider that exists in the system, XP, Creative, etc. Creative? Well that may be part of the problem. Did you try a newer driver? Older driver? Did you check on where the audio was interfacing with the card? I mean hardware-wise, not a windows control panel setting. I have been through every switch, slider and control with XPS Advanced support at least twice. This isn't a user error. I think I have seen every single volume control slider that exists in the system, XP, Creative, etc. Well I would hope so, there aren't that many. The funny thing is, I wonder how many people ever bothered to read the manuals or seek basic audio advice on Google. Maybe Dell Techs don't either? and? A bit of advice- Buy a OEM system to get something pre-built with a larger bundle of software than could be compiled for same $ by buying separate components one-at-a-time. Don't buy one because you expect premium tech support. I can appreciate that you want it working, but frankly, it is impossible for you to have paid enough that Dell could afford good technicians. Point is, it might be reasonable to be upset that a part of the system doesn't work, but continually looking towards Dell when it's already obvious they aren't helpful, does not produce the desired result. What do you expect from a lawsuit? A $9 sound card? That's all it should take if everything else is indeed set up correctly already. I think your time is worth more than $9. so i contacted Dell tech support they advised me to uninstall the soundcard and reinstall it. I did that and it made no difference. Did you use a newer / different driver? DId you open the case and check the cables? They told me to uninstall the windows sound recorder and reinstall it, that made no difference either, Did you mute all other recording sources and where you using the MIC input on the rear of the card, not the line-in input? If so, you need to get in touch with users of this same Creative sound card because this would be a sound-card specific issue IF all the other things mentioned do not cover the problem area. Could be I've missed something, since it's same situation as a Dell tech has, they are not in front of your system nor know the full history of it. they told me to uninstall the whole of windows multimedia I did that and it made no difference Is your system now entirely back to the way it was before you had ever noticed there were any sound problems? Does the mic still seem to work, just at too low a volume? If you instead plug the mic into the line-in jack, does it sound level go down (keeping in mind that again, windows and/or Creative mixer settings may matter)? Dell tech support insisted I reformat my hard disk and reinstall everything. Of course they did, that is a sure thing- problem gets to the point where all the cheat sheets have been tried, then user is instructed to format and start over. Same with all the OEMs, has been this way for years. It's not that this is necessary, but rather, a failure to pinpoint the problem. The check would be whether a static OS environment is a solution, and in some cases that does fix things. If you do this, you might consider throwing another drive into the system and unplugging the original, so if it doesn't help then you didn't lose but another 20 minutes babysitting the restoration process. |
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Dell's Sorry History of Microphone/Soundcard Issue (Update)
kony wrote:
Class_Action wrote: Dell's Sorry History of Microphone/Soundcard Issue -------------------------------------------------- Here are the selected compilations of Dell microphone/soundcard issue posted in the Dell Dimension audio forum. Note that the problem was reported from the very beginning of the forum establishment in late 1999 and continuing to this day. It makes you wonder if Dell ever made functioning mic/soundcard. You have no idea what in the world you're talking about. Dell has used MANY different platforms in that period of time. So? Is that the cause of low mic volume problem? It is clearly an indication that there is no such thing as a "Dell low mic volume problem". Rather, there is a "Windows users don't know how to adjust windows settings, including MIC volume, problem." Don't you see these as the low mic volume problem? if this mic is more than 6 or 8 inches from my mouth at normal speaking levels, it barely picks up my voice. the mic does not pick up my voice unless I put it right up on my mouth. I have to yell into my Dell provided microphone for anyone to hear me I seem to be unable to record anything with a microphone from SB. Only when I shout really hard I get a fuzzy little noise recorded I discovered that using the creative sound recorder I had to put the record level on max, select +20% gain in the mixer and put the mic 3 inches from my mouth or else it wouldnt pick up what i said. I don't want to -eat- this microphone!!!! I have my mic volume all the way up, the booster on, and its still way too quiet. I had to practically put the mic in my mouth. When I plugged a mic into the front panel, the volume is so low that you have to scream. Do you know a way to record an outgoing message without "eating" the microphone? I have to scream into the microphone snip rest of idiotic, nonsensical ranting |
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Dell's Sorry History of Microphone/Soundcard Issue (Update)
kony wrote:
Class_Action wrote: kony wrote: You have no idea what in the world you're talking about. Dell has used MANY different platforms in that period of time. So? Is that the cause of low mic volume problem? It is clearly an indication that there is no such thing as a "Dell low mic volume problem". Rather, there is a "Windows users don't know how to adjust windows settings, including MIC volume, problem." Previously: ----------------------------------------------------------- GOOD GRIEF! Did you ever consider that you can't blame an OEM for your lack of ability to use windows? MIc boost and recording levels have to be set. I have my mic volume all the way up, the booster on, and its still way too quiet. I had to practically put the mic in my mouth. I have been through every switch, slider and control with XPS Advanced support at least twice. This isn't a user error. I think I have seen every single volume control slider that exists in the system, XP, Creative, etc. ----------------------------------------------------------- If the problem is Windows settings adjustment, why then Dell Techs advise these? so i contacted Dell tech support they advised me to uninstall the soundcard and reinstall it. I did that and it made no difference. They told me to uninstall the windows sound recorder and reinstall it, that made no difference either, they told me to uninstall the whole of windows multimedia I did that and it made no difference A Dell tech wanted to reinstall the multimedia part of xp. When I asked why, the Dell tech said there's possible conflict. I asked why then Dell shipped out systems with possible -- known -- conflict. Dell tech support insisted I reformat my hard disk and reinstall everything. |
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Dell's Sorry History of Microphone/Soundcard Issue (Update)
Class_Action wrote:
kony wrote: Class_Action wrote: kony wrote: You have no idea what in the world you're talking about. Dell has used MANY different platforms in that period of time. So? Is that the cause of low mic volume problem? It is clearly an indication that there is no such thing as a "Dell low mic volume problem". Rather, there is a "Windows users don't know how to adjust windows settings, including MIC volume, problem." Previously: ----------------------------------------------------------- GOOD GRIEF! Did you ever consider that you can't blame an OEM for your lack of ability to use windows? MIc boost and recording levels have to be set. I have my mic volume all the way up, the booster on, and its still way too quiet. I had to practically put the mic in my mouth. I have been through every switch, slider and control with XPS Advanced support at least twice. This isn't a user error. I think I have seen every single volume control slider that exists in the system, XP, Creative, etc. Have you tried the Dell mic on another PC? Have you tried another mic on the Dell PC? [I'm not sure why I'm getting involved, all of my Dells have worked flawlessly] |
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Dell's Sorry History of Microphone/Soundcard Issue (Update)
Hey Class_Action, got my third Dell 2 days after the post that you dug out.
If there is a song and dance then it is one of satisfaction with my purchases. Chuck "Class_Action" wrote in message ... "Charles" cb65ATcamcost.nat wrote (11/16/05): Three Dell Desktop computers. Gave two to the kids as I replaced mine. All computers working great. Have upgraded and "downgraded" Definitely no sound card problems...... Chuck The same song and dance? From: "Charles" cb65ATcamcost.nat Date: 10/26/05 Two desktops, two laptops...no sound problems. In fact no hardware problems at all. Chuck Don't believe Dell forum moderator? http://forums.us.dell.com/supportfor...ht=3-16#M48561 DELL-Cody, Forum Moderator: UPDATE [3-16-04]: Information posted prior to 3/16/04 has been saved and forwarded to Dell Engineering. Thank you very much for your assistance in this matter. Thank you all for your assistance and patience in this matter. I have requested closure of this case from Dell Engineering, preferably with some additional data that will explain the problem and/or any further troubleshooting information. It does not appear at this time that a hardware fix is available. For this reason, I am requesting the additional clarification. Dell's Sorry History of Microphone/Soundcard Issue -------------------------------------------------- Here are the selected compilations of Dell microphone/soundcard issue posted in the Dell Dimension audio forum. Note that the problem was reported from the very beginning of the forum establishment in late 1999 and continuing to this day. It makes you wonder if Dell ever made functioning mic/soundcard. Despite all the numerous problem reports spanning many years, Dell is unconscionably not only not acknowledging the problem, but reprehensively engages in jerking around the customers with the same runaround tactic over these years. [See the post on (1/29/2002)] A law firm is on the verge of being retained to file a class action lawsuit on this issue. If you would like join in the lawsuit or have relevant information to pass along, please email: [the last character in name is numeral one] Dell's Sorry History of Microphone/Soundcard Issue http://forums.us.dell.com/supportfor...ssage.id=50332 The link ends by Dell starting a new thread and locking it so no one could reply, they made it a sticky post for two months (locked) then they removed the sticky status and the post was dropped back about 20 pages of posts to HIDE it. Poor mic pick-up (12/6/1999) http://delltalk.us.dell.com/supportf...message.id=422 if this mic is more than 6 or 8 inches from my mouth at normal speaking levels, it barely picks up my voice. MICROPHONE=POOP (12/10/1999) http://delltalk.us.dell.com/supportf...message.id=495 FOR THE LOVE OF GOD WILL SOMEONE PLEASSSSEEEE TELL ME HOW TO GET MY MIC TO RECORD?!?! I am experiencing the same problem and so are many others if you look around in the DellTalk area. It drives me nuts! Mic recording low (12/25/1999) http://delltalk.us.dell.com/supportf...message.id=848 My mic works but it is low. I have to turn the speakers all the way up to hear anything recorded through the mic. There is something very wrong with this Yamaha sound system that needs to be fixed and from all the people posting here this is not just an isolated problem. When and how will Dell fix it??? I have had my Dimension XPS T for a couple of months now, and have the same low Mic volume as you do. I am also getting very frustrated. Microphone (5/4/2000) http://delltalk.us.dell.com/supportf...essage.id=4894 the mic does not pick up my voice unless I put it right up on my mouth. I too am having the same problem, with the same setup. Apparently Dell needs to take some action on this problem. Montego II A3D low mic volume solution!!!! (5/8/2000) http://delltalk.us.dell.com/supportf...essage.id=4951 There clearly is an issue here - Myself and three collegues all have the same problem on brand new Montego/Dimension systems. At the very least the factory settings are not correct and the user is left fumbling round randomly! They obviously don't include a mic test before shipping. Microphone - low input (9/6/2000) http://delltalk.us.dell.com/supportf...essage.id=7947 I have to yell into my Dell provided microphone for anyone to hear me Just got off the phone w/Customer Service, they told me that the microphone provided was provided "as a COURTESY" This is EXTREMELY disappointing, I expect better from Dell. Unable to record with a microphone (12/7/2000) http://delltalk.us.dell.com/supportf...essage.id=9981 I seem to be unable to record anything with a microphone from SB. Only when I shout really hard I get a fuzzy little noise recorded Live Value Soundcard: Mic record level too low (1/29/2002) http://delltalk.us.dell.com/supportf...ssage.id=21877 I have my Dimension 8200, Win ME, Soundblaster Live soundcard for two months here is my story. I discovered that using the creative sound recorder I had to put the record level on max, select +20% gain in the mixer and put the mic 3 inches from my mouth or else it wouldnt pick up what i said. so i contacted Dell tech support they advised me to uninstall the soundcard and reinstall it. I did that and it made no difference. They told me to uninstall the windows sound recorder and reinstall it, that made no difference either, they told me to uninstall the whole of windows multimedia I did that and it made no difference I also hope you find the answer. I too would have liked to use Netmeeting! I have a 4300 with ME and the same sound card. Same exact problem. Dell actually sent someone out to install a new card, no help. I also reinstalled the OS once, drivers twice, no help. After trying all the things Dell suggested and that Creative Labs suggested, Dell sent me out a new soundcard. Didn't make a blind bit of difference. Well... technician came and installed new card (same type SB Live Value! 512V CT4780).... He tried uninstalling, reinstalling drivers etc.... all the same stuff I have tried before.... still no better.... Hey !!! This seems to be a DELL age old problem. I have a DImension 4100 with Soundblasterlive 512V and Windows Millenium. I have exactly the same problems when trying to record. This system was purchased in fall 2000.... No resolution yet!!! not a good sign. I don't want to -eat- this microphone!!!! Yes! PLEASE let me know if they successfully fix that problem either through replacement or otherwise! They should just recall that card and give us something that works if it's just a defective card because it seems there's a good bunch of us with the same problem! XPS GEN 4 - Audigy 2 zs Microphone Too Quiet (1/5/2005) http://forums.us.dell.com/supportfor...ssage.id=55447 I have my mic volume all the way up, the booster on, and its still way too quiet. I had to practically put the mic in my mouth. Low Mic Volume on Audigy 2 Zs (2/14/05) http://delltalk.us.dell.com/supportf...ssage.id=55500 I have seen similar problems in the forums without a solution. Has anyone been able to fix this? When I plugged a mic into the front panel, the volume is so low that you have to scream. I have the same problem with the same computer and the same soundcard. SB Audigy 2 ZS GEN4 No sound through microphone (3/11/05) http://delltalk.us.dell.com/supportf...ssage.id=56256 Now a tech is sheduled to come to the house and replace the sound card. Just what I need a 7 day old system for which I paid extra for a high end sound card and now I'll have a refurbished one. As I recall on my Dimension XPST 700r there were issues with that SB card as well. You would think they could get their act together. Confirmed problem with SoundMax integrated audio (5/9/05) http://delltalk.us.dell.com/supportf...ssage.id=57548 I want Dell to fix the problem in my $1500 machine! Now they are saying it is an O/S incompatibility with the onboard sound and I should do a PC Restore. Hello? It is still using the system that shipped with it. XP SP2. If it's incompatible, then this problem existed from the factory. A Dell tech wanted to reinstall the multimedia part of xp. When I asked why, the Dell tech said there's possible conflict. I asked why then Dell shipped out systems with possible -- known -- conflict. What's infuriating is Dell techs say they never had calls on soundcard/microphone problems, but then later they say they had a couple of calls, like when I asked the Dell tech shortly after the mumbling. Saying that there's possible conflict without having dealt with problem calls meant that Dell knew about the problem before shipping. Dell techs had to change the weasel, initial "story" about not having dealt with the problem calls, seeming to give the impression Dell didn't know about the problem before shipping. But then that brings up the question: Does Dell test components' compatibility? microphone does not work HELP (5/14/05) http://delltalk.us.dell.com/supportf...ssage.id=57668 I just can't believe that I got rammed hard by Dell and didn't even get a kiss from it !!! I DARE DELL (5/15/05) [DELETED] http://delltalk.us.dell.com/supportf...ssage.id=57678 I dare anyone from DELL to solve this problem. Since getting my new system i have correctly connected my microphone headset to the mic port on the SB card but although I can hear very well, my voice is very quiet. Do you know a way to record an outgoing message without "eating" the microphone? can't get mic to work on Sound Blaster Audigy 2 ZS (5/14/05, 6/3/05) http://delltalk.us.dell.com/supportf...ssage.id=57660 After reading through this forum it was interesting to see how many problems they have with this board, yet each support tech acts like it never happened before. They teach Acting 101 at tech school. can't get mic to work on Sound Blaster Audigy 2 ZS (6/14/05) http://forums.us.dell.com/supportfor...ssage.id=58450 It sure isn't yours. It's Dell's problem. It's Dell's responsibility to fix. Dell put together the configuration. Dell should have tested it. Dell should have known about the problem. Again, why the "never heard of" charade even now -- after many problem reports for a long time!! Anyone know a good lawyer that likes to do consumer class action suits? There are currently two class action lawsuits: http://www.seegerweiss.com/ http://www.lerachlaw.com/ Is there a fix for Dell's low mic problem? (7/16/05) http://delltalk.us.dell.com/supportf...ssage.id=59038 I haven't seen any fix. It's amazing how many people (including me) have this problem with Dell computers and Dell seems to be unable or unwilling to address it. Microphone on Audigy 2 ZS not recording (8/9/05) http://delltalk.us.dell.com/supportf...ssage.id=59439 I just got my new XPS Gen 5 and can't get it to record any audio using my microphone. I have to scream into the microphone this problem has been posted on this forum for many months without any resolution. Microphone - weak input, out of ideas... (8/29/05) http://delltalk.us.dell.com/supportf...ssage.id=60002 Dell tech support insisted I reformat my hard disk and reinstall everything. It's really sad to see this problem persist for so long without any help from Dell Support. If you search this forum, you'll see many, many posts about this. What's really pathetic is that you were sent a replacement sound card and told to reformat when Dell should know by now that it's not just YOUR card that's not performing as it should. I am amazed (& frustrated) with the numerous "hoops" that Dell Tech Support had me jump through over 12 days without ever admitting a problem. Your tactic seems to be to "wear the customer out" until he/she gives up. Augiby SB ZS microphone problems FIX HERE!!!! (9/9/05) http://forums.us.dell.com/supportfor...ssage.id=60340 I can see it coming, my warranty ends in November 05 and Dell's gona tell me to pound sand. I tried an old Yamaha Waveforce 192XG out of my 5 year olds PC and guess what? It worked. Now I don't know about you, but that doesn't make me feel good about the $$$ I spend on my XPS system. WEAK MICROPHONE + AUDIGY 2 PROBLEM - TRY THIS... (9/18/05) http://delltalk.us.dell.com/supportf...ssage.id=60572 Brand New XPS 600 with Audigy 2 Zs. I have tried every option that has been suggested on the forums and via Google search. I just can't get any decent volume from my mic. Therefore, Madam, I kindly ask that Dell take its responsibility to make my XPS system (under warranty) fully functional. I think I have seen every single volume control slider that exists in the system, XP, Creative, etc. I just got my machine Friday, an XPS 600 with the Audigy 2ZS with the same exact problem all of you are having. I can get some mic volume with everything upped but it is not exceptable. Well, I just installed my second Audigy 2ZS replacement card (a refurbished one, according to the package), and not surprisingly the issue remains exactly the same... I told the support that another replacment likely wouldn't help, but what do they care.... He claimed he is not authorized to send another type of soundcard (and did not want to put me in contact with someone who was). I still think they made a change on the card itself to reduce the mic gain because they had a lot of complaints about noise/interference in the mic line. I have been through every switch, slider and control with XPS Advanced support at least twice. This isn't a user error. At a Loss!!!! Dimension Audio problems (10/3/05) http://delltalk.us.dell.com/supportf...ssage.id=60815 They had me do the complete restore right away, but the problem came back within a week or so. They are going to make me do a complete restore again. You're joking..... for real????? That's ridiculous !!!! I'm sorry to hear that, I cannot believe NO ONE can figure out a problem that many people are having. Low output from "standard" mic (10/9/05) http://forums.us.dell.com/supportfor...ssage.id=61118 I can't get the mic that comes with the computer to generate much output. If you go to Dell tech support with the mic problem and ask if they've heard of the mic problem, they will most likely say they've never heard of the mic problem !! can't get mic to work on Sound Blaster Audigy 2 ZS (10/13/05) http://forums.us.dell.com/supportfor...ssage.id=58450 This is a widespread and continuing problem with the Dell version of the Audigy 2 ZS sound card. The mic input does not work. Yet Dell is still bundling these cards with its systems. Low volume microphone problem -DELL OEM Audigy 2 ZS soundcard (10/21/05) http://delltalk.us.dell.com/supportf...ssage.id=61522 Apparently DELL conveniently chose to delete the thread of all customers having the low volume microphone issue on their newly shipped XPS Gen systems, entitled: Microphone Problems Listing (10/14/05) That is to me pretty much confirming the existence of the problem but not taking the responsibility to address it. Shame on you! Low Mic Volume? (10/29/05) http://delltalk.us.dell.com/supportf...ssage.id=61754 I have read several posts about the low mic volume on Dimension Desktops with the Soundblaster 24k Sound Card but unfortunately I haven't found any of them with a solution. Is there to date a solution for this? I bought my pc for the purpose of Voice chatting that I use for business purposes on a daily basis and would really appreciate any fix for this. |
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Dell's Sorry History of Microphone/Soundcard Issue (Update)
"Grumps" wrote:
Class_Action wrote: kony wrote: Class_Action wrote: kony wrote: You have no idea what in the world you're talking about. Dell has used MANY different platforms in that period of time. So? Is that the cause of low mic volume problem? It is clearly an indication that there is no such thing as a "Dell low mic volume problem". Rather, there is a "Windows users don't know how to adjust windows settings, including MIC volume, problem." Previously: ----------------------------------------------------------- GOOD GRIEF! Did you ever consider that you can't blame an OEM for your lack of ability to use windows? MIc boost and recording levels have to be set. I have my mic volume all the way up, the booster on, and its still way too quiet. I had to practically put the mic in my mouth. I have been through every switch, slider and control with XPS Advanced support at least twice. This isn't a user error. I think I have seen every single volume control slider that exists in the system, XP, Creative, etc. Have you tried the Dell mic on another PC? Yes. Have you tried another mic on the Dell PC? Yes. --------------------------------- From another thread: I'd be willing to bet the price of the [powered Radio Shack] mic that it fixes the problem. Mic recording low http://delltalk.us.dell.com/supportf... =205621#M848 I have a powered mic plugged in to the sound card, a Radio Shack model. Since my last post I also discovered the Ymf-diag.exe from the knowledge base, downloaded and ran it. I get exactly the same results as from running MS sound recorder; very low output either directly or if I saved a wave file and played it back. On the sound recorder modulation line there is no apparent modulation unless I have the mic touching my lips. From a normal recording distance (~ 12") there is such a low sound to the speakers as to be undiscernable. Radio Shack mic will not record on Creative PCI 64V card http://delltalk.us.dell.com/supportf...essage.id=1716 This computer is exactly two days old. It did not come with a mic so I purchased one from Radio Shack. With two fresh AAA batteries, installed, I launched Audio Recorder. No good. I tried to send an ICQ voice message; no good. Today I returned the mic to Radio Shack & they provided me with a replacement which tested aok on a hand-held cassette recorder in the store. INserting the two -contact banana plug into the red jack on the sound card proved this mic would not work, as well. |
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Dell's Sorry History of Microphone/Soundcard Issue (Update)
kony wrote:
Class_Action wrote: Dell's Sorry History of Microphone/Soundcard Issue -------------------------------------------------- Here are the selected compilations of Dell microphone/soundcard issue posted in the Dell Dimension audio forum. Note that the problem was reported from the very beginning of the forum establishment in late 1999 and continuing to this day. It makes you wonder if Dell ever made functioning mic/soundcard. You have no idea what in the world you're talking about. Dell has used MANY different platforms in that period of time. So? Is that the cause of low mic volume problem? It is clearly an indication that there is no such thing as a "Dell low mic volume problem". Rather, there is a "Windows users don't know how to adjust windows settings, including MIC volume, problem." How about an O/S incompatibility or conflict? I want Dell to fix the problem in my $1500 machine! Now they are saying it is an O/S incompatibility with the onboard sound and I should do a PC Restore. Hello? It is still using the system that shipped with it. XP SP2. If it's incompatible, then this problem existed from the factory. A Dell tech wanted to reinstall the multimedia part of xp. When I asked why, the Dell tech said there's possible conflict. I asked why then Dell shipped out systems with possible -- known -- conflict. |
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Dell's Sorry History of Microphone/Soundcard Issue (Update)
if this mic is more than 6 or 8 inches from my mouth
at normal speaking levels, it barely picks up my voice. the mic does not pick up my voice unless I put it right up on my mouth. I have to yell into my Dell provided microphone for anyone to hear me I seem to be unable to record anything with a microphone from SB. Only when I shout really hard I get a fuzzy little noise recorded I discovered that using the creative sound recorder I had to put the record level on max, select +20% gain in the mixer and put the mic 3 inches from my mouth or else it wouldnt pick up what i said. I don't want to -eat- this microphone!!!! I have my mic volume all the way up, the booster on, and its still way too quiet. I had to practically put the mic in my mouth. When I plugged a mic into the front panel, the volume is so low that you have to scream. Do you know a way to record an outgoing message without "eating" the microphone? I have to scream into the microphone On Thu, 17 Nov 2005 07:36:20 -0600, "Charles" cb65ATcamcost.nat wrote: Hey Class_Action, got my third Dell 2 days after the post that you dug out. If there is a song and dance then it is one of satisfaction with my purchases. Chuck "Class_Action" wrote in message .. . "Charles" cb65ATcamcost.nat wrote (11/16/05): Three Dell Desktop computers. Gave two to the kids as I replaced mine. All computers working great. Have upgraded and "downgraded" Definitely no sound card problems...... Chuck The same song and dance? From: "Charles" cb65ATcamcost.nat Date: 10/26/05 Two desktops, two laptops...no sound problems. In fact no hardware problems at all. Chuck Don't believe Dell forum moderator? http://forums.us.dell.com/supportfor...ht=3-16#M48561 DELL-Cody, Forum Moderator: UPDATE [3-16-04]: Information posted prior to 3/16/04 has been saved and forwarded to Dell Engineering. Thank you very much for your assistance in this matter. Thank you all for your assistance and patience in this matter. I have requested closure of this case from Dell Engineering, preferably with some additional data that will explain the problem and/or any further troubleshooting information. It does not appear at this time that a hardware fix is available. For this reason, I am requesting the additional clarification. Dell's Sorry History of Microphone/Soundcard Issue -------------------------------------------------- Here are the selected compilations of Dell microphone/soundcard issue posted in the Dell Dimension audio forum. Note that the problem was reported from the very beginning of the forum establishment in late 1999 and continuing to this day. It makes you wonder if Dell ever made functioning mic/soundcard. Despite all the numerous problem reports spanning many years, Dell is unconscionably not only not acknowledging the problem, but reprehensively engages in jerking around the customers with the same runaround tactic over these years. [See the post on (1/29/2002)] A law firm is on the verge of being retained to file a class action lawsuit on this issue. If you would like join in the lawsuit or have relevant information to pass along, please email: [the last character in name is numeral one] Dell's Sorry History of Microphone/Soundcard Issue http://forums.us.dell.com/supportfor...ssage.id=50332 The link ends by Dell starting a new thread and locking it so no one could reply, they made it a sticky post for two months (locked) then they removed the sticky status and the post was dropped back about 20 pages of posts to HIDE it. Poor mic pick-up (12/6/1999) http://delltalk.us.dell.com/supportf...message.id=422 if this mic is more than 6 or 8 inches from my mouth at normal speaking levels, it barely picks up my voice. MICROPHONE=POOP (12/10/1999) http://delltalk.us.dell.com/supportf...message.id=495 FOR THE LOVE OF GOD WILL SOMEONE PLEASSSSEEEE TELL ME HOW TO GET MY MIC TO RECORD?!?! I am experiencing the same problem and so are many others if you look around in the DellTalk area. It drives me nuts! Mic recording low (12/25/1999) http://delltalk.us.dell.com/supportf...message.id=848 My mic works but it is low. I have to turn the speakers all the way up to hear anything recorded through the mic. There is something very wrong with this Yamaha sound system that needs to be fixed and from all the people posting here this is not just an isolated problem. When and how will Dell fix it??? I have had my Dimension XPS T for a couple of months now, and have the same low Mic volume as you do. I am also getting very frustrated. Microphone (5/4/2000) http://delltalk.us.dell.com/supportf...essage.id=4894 the mic does not pick up my voice unless I put it right up on my mouth. I too am having the same problem, with the same setup. Apparently Dell needs to take some action on this problem. Montego II A3D low mic volume solution!!!! (5/8/2000) http://delltalk.us.dell.com/supportf...essage.id=4951 There clearly is an issue here - Myself and three collegues all have the same problem on brand new Montego/Dimension systems. At the very least the factory settings are not correct and the user is left fumbling round randomly! They obviously don't include a mic test before shipping. Microphone - low input (9/6/2000) http://delltalk.us.dell.com/supportf...essage.id=7947 I have to yell into my Dell provided microphone for anyone to hear me Just got off the phone w/Customer Service, they told me that the microphone provided was provided "as a COURTESY" This is EXTREMELY disappointing, I expect better from Dell. Unable to record with a microphone (12/7/2000) http://delltalk.us.dell.com/supportf...essage.id=9981 I seem to be unable to record anything with a microphone from SB. Only when I shout really hard I get a fuzzy little noise recorded Live Value Soundcard: Mic record level too low (1/29/2002) http://delltalk.us.dell.com/supportf...ssage.id=21877 I have my Dimension 8200, Win ME, Soundblaster Live soundcard for two months here is my story. I discovered that using the creative sound recorder I had to put the record level on max, select +20% gain in the mixer and put the mic 3 inches from my mouth or else it wouldnt pick up what i said. so i contacted Dell tech support they advised me to uninstall the soundcard and reinstall it. I did that and it made no difference. They told me to uninstall the windows sound recorder and reinstall it, that made no difference either, they told me to uninstall the whole of windows multimedia I did that and it made no difference I also hope you find the answer. I too would have liked to use Netmeeting! I have a 4300 with ME and the same sound card. Same exact problem. Dell actually sent someone out to install a new card, no help. I also reinstalled the OS once, drivers twice, no help. After trying all the things Dell suggested and that Creative Labs suggested, Dell sent me out a new soundcard. Didn't make a blind bit of difference. Well... technician came and installed new card (same type SB Live Value! 512V CT4780).... He tried uninstalling, reinstalling drivers etc.... all the same stuff I have tried before.... still no better.... Hey !!! This seems to be a DELL age old problem. I have a DImension 4100 with Soundblasterlive 512V and Windows Millenium. I have exactly the same problems when trying to record. This system was purchased in fall 2000.... No resolution yet!!! not a good sign. I don't want to -eat- this microphone!!!! Yes! PLEASE let me know if they successfully fix that problem either through replacement or otherwise! They should just recall that card and give us something that works if it's just a defective card because it seems there's a good bunch of us with the same problem! XPS GEN 4 - Audigy 2 zs Microphone Too Quiet (1/5/2005) http://forums.us.dell.com/supportfor...ssage.id=55447 I have my mic volume all the way up, the booster on, and its still way too quiet. I had to practically put the mic in my mouth. Low Mic Volume on Audigy 2 Zs (2/14/05) http://delltalk.us.dell.com/supportf...ssage.id=55500 I have seen similar problems in the forums without a solution. Has anyone been able to fix this? When I plugged a mic into the front panel, the volume is so low that you have to scream. I have the same problem with the same computer and the same soundcard. SB Audigy 2 ZS GEN4 No sound through microphone (3/11/05) http://delltalk.us.dell.com/supportf...ssage.id=56256 Now a tech is sheduled to come to the house and replace the sound card. Just what I need a 7 day old system for which I paid extra for a high end sound card and now I'll have a refurbished one. As I recall on my Dimension XPST 700r there were issues with that SB card as well. You would think they could get their act together. Confirmed problem with SoundMax integrated audio (5/9/05) http://delltalk.us.dell.com/supportf...ssage.id=57548 I want Dell to fix the problem in my $1500 machine! Now they are saying it is an O/S incompatibility with the onboard sound and I should do a PC Restore. Hello? It is still using the system that shipped with it. XP SP2. If it's incompatible, then this problem existed from the factory. A Dell tech wanted to reinstall the multimedia part of xp. When I asked why, the Dell tech said there's possible conflict. I asked why then Dell shipped out systems with possible -- known -- conflict. What's infuriating is Dell techs say they never had calls on soundcard/microphone problems, but then later they say they had a couple of calls, like when I asked the Dell tech shortly after the mumbling. Saying that there's possible conflict without having dealt with problem calls meant that Dell knew about the problem before shipping. Dell techs had to change the weasel, initial "story" about not having dealt with the problem calls, seeming to give the impression Dell didn't know about the problem before shipping. But then that brings up the question: Does Dell test components' compatibility? microphone does not work HELP (5/14/05) http://delltalk.us.dell.com/supportf...ssage.id=57668 I just can't believe that I got rammed hard by Dell and didn't even get a kiss from it !!! I DARE DELL (5/15/05) [DELETED] http://delltalk.us.dell.com/supportf...ssage.id=57678 I dare anyone from DELL to solve this problem. Since getting my new system i have correctly connected my microphone headset to the mic port on the SB card but although I can hear very well, my voice is very quiet. Do you know a way to record an outgoing message without "eating" the microphone? can't get mic to work on Sound Blaster Audigy 2 ZS (5/14/05, 6/3/05) http://delltalk.us.dell.com/supportf...ssage.id=57660 After reading through this forum it was interesting to see how many problems they have with this board, yet each support tech acts like it never happened before. They teach Acting 101 at tech school. can't get mic to work on Sound Blaster Audigy 2 ZS (6/14/05) http://forums.us.dell.com/supportfor...ssage.id=58450 It sure isn't yours. It's Dell's problem. It's Dell's responsibility to fix. Dell put together the configuration. Dell should have tested it. Dell should have known about the problem. Again, why the "never heard of" charade even now -- after many problem reports for a long time!! Anyone know a good lawyer that likes to do consumer class action suits? There are currently two class action lawsuits: http://www.seegerweiss.com/ http://www.lerachlaw.com/ Is there a fix for Dell's low mic problem? (7/16/05) http://delltalk.us.dell.com/supportf...ssage.id=59038 I haven't seen any fix. It's amazing how many people (including me) have this problem with Dell computers and Dell seems to be unable or unwilling to address it. Microphone on Audigy 2 ZS not recording (8/9/05) http://delltalk.us.dell.com/supportf...ssage.id=59439 I just got my new XPS Gen 5 and can't get it to record any audio using my microphone. I have to scream into the microphone this problem has been posted on this forum for many months without any resolution. Microphone - weak input, out of ideas... (8/29/05) http://delltalk.us.dell.com/supportf...ssage.id=60002 Dell tech support insisted I reformat my hard disk and reinstall everything. It's really sad to see this problem persist for so long without any help from Dell Support. If you search this forum, you'll see many, many posts about this. What's really pathetic is that you were sent a replacement sound card and told to reformat when Dell should know by now that it's not just YOUR card that's not performing as it should. I am amazed (& frustrated) with the numerous "hoops" that Dell Tech Support had me jump through over 12 days without ever admitting a problem. Your tactic seems to be to "wear the customer out" until he/she gives up. Augiby SB ZS microphone problems FIX HERE!!!! (9/9/05) http://forums.us.dell.com/supportfor...ssage.id=60340 I can see it coming, my warranty ends in November 05 and Dell's gona tell me to pound sand. I tried an old Yamaha Waveforce 192XG out of my 5 year olds PC and guess what? It worked. Now I don't know about you, but that doesn't make me feel good about the $$$ I spend on my XPS system. WEAK MICROPHONE + AUDIGY 2 PROBLEM - TRY THIS... (9/18/05) http://delltalk.us.dell.com/supportf...ssage.id=60572 Brand New XPS 600 with Audigy 2 Zs. I have tried every option that has been suggested on the forums and via Google search. I just can't get any decent volume from my mic. Therefore, Madam, I kindly ask that Dell take its responsibility to make my XPS system (under warranty) fully functional. I think I have seen every single volume control slider that exists in the system, XP, Creative, etc. I just got my machine Friday, an XPS 600 with the Audigy 2ZS with the same exact problem all of you are having. I can get some mic volume with everything upped but it is not exceptable. Well, I just installed my second Audigy 2ZS replacement card (a refurbished one, according to the package), and not surprisingly the issue remains exactly the same... I told the support that another replacment likely wouldn't help, but what do they care.... He claimed he is not authorized to send another type of soundcard (and did not want to put me in contact with someone who was). I still think they made a change on the card itself to reduce the mic gain because they had a lot of complaints about noise/interference in the mic line. I have been through every switch, slider and control with XPS Advanced support at least twice. This isn't a user error. At a Loss!!!! Dimension Audio problems (10/3/05) http://delltalk.us.dell.com/supportf...ssage.id=60815 They had me do the complete restore right away, but the problem came back within a week or so. They are going to make me do a complete restore again. You're joking..... for real????? That's ridiculous !!!! I'm sorry to hear that, I cannot believe NO ONE can figure out a problem that many people are having. Low output from "standard" mic (10/9/05) http://forums.us.dell.com/supportfor...ssage.id=61118 I can't get the mic that comes with the computer to generate much output. If you go to Dell tech support with the mic problem and ask if they've heard of the mic problem, they will most likely say they've never heard of the mic problem !! can't get mic to work on Sound Blaster Audigy 2 ZS (10/13/05) http://forums.us.dell.com/supportfor...ssage.id=58450 This is a widespread and continuing problem with the Dell version of the Audigy 2 ZS sound card. The mic input does not work. Yet Dell is still bundling these cards with its systems. Low volume microphone problem -DELL OEM Audigy 2 ZS soundcard (10/21/05) http://delltalk.us.dell.com/supportf...ssage.id=61522 Apparently DELL conveniently chose to delete the thread of all customers having the low volume microphone issue on their newly shipped XPS Gen systems, entitled: Microphone Problems Listing (10/14/05) That is to me pretty much confirming the existence of the problem but not taking the responsibility to address it. Shame on you! Low Mic Volume? (10/29/05) http://delltalk.us.dell.com/supportf...ssage.id=61754 I have read several posts about the low mic volume on Dimension Desktops with the Soundblaster 24k Sound Card but unfortunately I haven't found any of them with a solution. Is there to date a solution for this? I bought my pc for the purpose of Voice chatting that I use for business purposes on a daily basis and would really appreciate any fix for this. |
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Dell's Sorry History of Microphone/Soundcard Issue (Update)
On Thu, 17 Nov 2005 02:07:31 -0700, Class_Action
wrote: It is clearly an indication that there is no such thing as a "Dell low mic volume problem". Rather, there is a "Windows users don't know how to adjust windows settings, including MIC volume, problem." Don't you see these as the low mic volume problem? No, I see you only repeating the same thing over and over again and not making any reasonable attempt to do anything more than listen to a Dell tech's instructions. BUT then there was no report that you did actually restore the system to a known state by formating drive and doing a clean install of everything. At this point, who knows what is wrong, you might have initially changed a setting and it would've been working all along but for this change. if this mic is more than 6 or 8 inches from my mouth at normal speaking levels, it barely picks up my voice. the mic does not pick up my voice unless I put it right up on my mouth. This is why you don't have a working system, because you simply ignore everything and just repeat same thing over and over. I have to yell into my Dell provided microphone for anyone to hear me Then maybe you should fix the problem, then you wont have to do that. Restore system to a known state and check the things I'd written but you snipped out. I have to scream into the microphone You don't say? |
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Dell's Sorry History of Microphone/Soundcard Issue (Update)
On Thu, 17 Nov 2005 02:28:15 -0700, Class_Action
wrote: Dell tech support insisted I reformat my hard disk and reinstall everything. and did you? |
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