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Dell's Sorry History of Microphone/Soundcard Issue
All this...over a microphone? I'm afraid to think about what you'll do when you have a really serious problem on your hands. (But I'm sure we'll hear about it.)
Ted Zieglar "Class_Action" wrote in message ... Dell's Sorry History of Microphone/Soundcard Issue http://forums.us.dell.com/supportfor...ssage.id=50332 The link ends by Dell starting a new thread and locking it so no one could reply, they made it a sticky post for two months (locked) then they removed the sticky status and the post was dropped back about 20 pages of posts to HIDE it. Live Value Soundcard: Mic record level too low (1/29/2002) http://delltalk.us.dell.com/supportf...ssage.id=21877 I have my Dimension 8200 ,Win ME, Soundblaster Live soundcard for two months here is my story. I discovered that using the creative sound recorder I had to put the record level on max, select +20% gain in the mixer and put the mic 3 inches from my mouth or else it wouldnt pick up what i said. so i contacted Dell tech support they advised me to uninstall the soundcard and reinstall it. I did that and it made no difference. They told me to uninstall the windows sound recorder and reinstall it, that made no difference either, they told me to uninstall the whole of windows multimedia I did that and it made no difference I'll be anxious to hear a resolution to this as well since I'm having the same exact problem. I have a Dimension 8100 with Millenium, the SBLive! Value card I also hope you find the answer. I too would have liked to use Netmeeting! I have a 4300 with ME and the same sound card. Same exact problem. Dell actually sent someone out to install a new card, no help. I also reinstalled the OS once, drivers twice, no help. After trying all the things Dell suggested and that Creative Labs suggested, Dell sent me out a new soundcard. Didnt make a blind bit of difference. Hey !!! This seems to be a DELL age old problem. I have a DImension 4100 with Soundblasterlive 512V and Windows Millenium. I have exactly the same problems when trying to record. This system was purchased in fall 2000.... No resolution yet!!! not a good sign. Well... technician came and installed new card (same type SB Live Value! 512V CT4780).... He tried uninstalling, reinstalling drivers etc.... all the same stuff I have tried before.... still no better.... I don't want to eat-this microphone!!!! the USB mic on logitech cam has great pick-up....but tin-like sound for what I want to do. sigh Yes! PLEASE let me know if they successfully fix that problem either through replacement or otherwise! They should just recall that card and give us something that works if it's just a defective card because it seems there's a good bunch of us with the same problem! XPS GEN 4 - Audigy 2 zs Microphone Too Quiet (1/5/2005) http://forums.us.dell.com/supportfor...ssage.id=55447 I have my mic volume all the way up, the booster on, and its still way too quiet. I had to practically put the mic in my mouth. Low Mic Volume on Audigy 2 Zs (2/14/05) http://delltalk.us.dell.com/supportf...ssage.id=55500 I have seen similar problems in the forums without a solution. Has anyone been able to fix this? When I plugged a mic into the front panel, the volume is so low that you have to scream. I have the same problem with the same computer and the same soundcard. SB Audigy 2 ZS GEN4 No sound through microphone (3/11/05) http://delltalk.us.dell.com/supportf...ssage.id=56256 Now a tech is sheduled to come to the house and replace the sound card. Just what I need a 7 day old system for which I paid extra for a high end sound card and now I'll have a refurbished one. As I recall on my Dimension XPST 700r there were issues with that SB card as well. You would think they could get their act together. Confirmed problem with SoundMax integrated audio (5/9/05) http://delltalk.us.dell.com/supportf...ssage.id=57548 I want Dell to fix the problem in my $1500 machine! Now they are saying it is an O/S incompatibility with the onboard sound and I should do a PC Restore. Hello? It is still using the system that shipped with it. XP SP2. If it's incompatible, then this problem existed from the factory. A Dell tech wanted to reinstall the multimedia part of xp. When I asked why, the Dell tech said there's possible conflict. I asked why then Dell shipped out systems with possible -- known -- conflict. What's infuriating is Dell techs say they never had calls on soundcard/microphone problems, but then later they say they had a couple of calls, like when I asked the Dell tech shortly after the mumbling. Saying that there's possible conflict without having dealt with problem calls meant that Dell knew about the problem before shipping. Dell techs had to change the weasel, initial "story" about not having dealt with the problem calls, seeming to give the impression Dell didn't know about the problem before shipping. But then that brings up the question: Does Dell test components' compatibility? microphone does not work HELP (5/14/05) http://delltalk.us.dell.com/supportf...ssage.id=57668 I just can't believe that I got rammed hard by Dell and didn't even get a kiss from it !!! I DARE DELL (5/15/05) [DELETED] http://delltalk.us.dell.com/supportf...ssage.id=57678 I dare anyone from DELL to solve this problem. Since getting my new system i have correctly connected my microphone headset to the mic port on the SB card but although I can hear very well, my voice is very quiet. Do you know a way to record an outgoing message without "eating" the microphone? can't get mic to work on Sound Blaster Audigy 2 ZS (5/14/05, 6/3/05) http://delltalk.us.dell.com/supportf...ssage.id=57660 After reading through this forum it was interesting to see how many problems they have with this board, yet each support tech acts like it never happened before. They teach Acting 101 at tech school. can't get mic to work on Sound Blaster Audigy 2 ZS (6/14/05) http://forums.us.dell.com/supportfor...ssage.id=58450 It sure isn't yours. It's Dell's problem. It's Dell's responsibility to fix. Dell put together the configuration. Dell should have tested it. Dell should have known about the problem. Again, why the "never heard of" charade even now -- after many problem reports for a long time!! Anyone know a good lawyer that likes to do consumer class action suits? There are currently two class action lawsuits: http://www.seegerweiss.com/ http://www.lerachlaw.com/ Is there a fix for Dell's low mic problem? (7/16/05) http://delltalk.us.dell.com/supportf...ssage.id=59038 I haven't seen any fix. It's amazing how many people (including me) have this problem with Dell computers and Dell seems to be unable or unwilling to address it. Microphone on Audigy 2 ZS not recording (8/9/05) http://delltalk.us.dell.com/supportf...ssage.id=59439 I just got my new XPS Gen 5 and can't get it to record any audio using my microphone. I have to scream into the microphone this problem has been posted on this forum for many months without any resolution. Microphone - weak input, out of ideas... (8/29/05) http://delltalk.us.dell.com/supportf...ssage.id=60002 Dell tech support insisted I reformat my hard disk and reinstall everything. It's really sad to see this problem persist for so long without any help from Dell Support. If you search this forum, you'll see many, many posts about this. What's really pathetic is that you were sent a replacement sound card and told to reformat when Dell should know by now that it's not just YOUR card that's not performing as it should. I am amazed (& frustrated) with the numerous "hoops" that Dell Tech Support had me jump through over 12 days without ever admitting a problem. Your tactic seems to be to "wear the customer out" until he/she gives up. Augiby SB ZS microphone problems FIX HERE!!!! (9/9/05) http://forums.us.dell.com/supportfor...ssage.id=60340 I can see it coming, my warranty ends in November 05 and Dell's gona tell me to pound sand. I tried an old Yamaha Waveforce 192XG out of my 5 year olds PC and guess what? It worked. Now I don't know about you, but that doesn't make me feel good about the $$$ I spend on my XPS system. WEAK MICROPHONE + AUDIGY 2 PROBLEM - TRY THIS... (9/18/05) http://delltalk.us.dell.com/supportf...ssage.id=60572 Brand New XPS 600 with Audigy 2 Zs. I have tried every option that has been suggested on the forums and via Google search. I just can't get any decent volume from my mic. Therefore, Madam, I kindly ask that Dell take its responsibility to make my XPS system (under warranty) fully functional. I think I have seen every single volume control slider that exists in the system, XP, Creative, etc. I just got my machine Friday, an XPS 600 with the Audigy 2ZS with the same exact problem all of you are having. I can get some mic volume with everything upped but it is not exceptable. Well, I just installed my second Audigy 2ZS replacement card (a refurbished one, according to the package), and not surprisingly the issue remains exactly the same... I told the support that another replacment likely wouldn't help, but what do they care.... He claimed he is not authorized to send another type of soundcard (and did not want to put me in contact with someone who was). I still think they made a change on the card itself to reduce the mic gain because they had a lot of complaints about noise/interference in the mic line. I have been through every switch, slider and control with XPS Advanced support at least twice. This isn't a user error. At a Loss!!!! Dimension Audio problems (10/3/05) http://delltalk.us.dell.com/supportf...ssage.id=60815 They had me do the complete restore right away, but the problem came back within a week or so. They are going to make me do a complete restore again. You're joking..... for real????? That's ridiculous !!!! I'm sorry to hear that, I cannot believe NO ONE can figure out a problem that many people are having. Low output from "standard" mic (10/9/05) http://forums.us.dell.com/supportfor...ssage.id=61118 I can't get the mic that comes with the computer to generate much output. If you go to Dell tech support with the mic problem and ask if they've heard of the mic problem, they will most likely say they've never heard of the mic problem !! can't get mic to work on Sound Blaster Audigy 2 ZS (10/13/05) http://forums.us.dell.com/supportfor...ssage.id=58450 This is a widespread and continuing problem with the Dell version of the Audigy 2 ZS sound card. The mic input does not work. Yet Dell is still bundling these cards with its systems. so the tactic may be to wait for the complaints to die down. ---------------------------------------------------------------------- (10/18/05) I don't think Dell has shipped a PC in the last four years that did not have sound problems. It is not funny any more and i would love to see some kind of class action. No way would you think that DELL would not test the design before they sell it and that they would keep selling them after it is known it is defective. Believe that Class_Action_Lawsuit is the ONLY remedy open to us. It's sickening to read about Dell's still jerking around customers. ---------------------------------------------------------------------- |
#2
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Dell's Sorry History of Microphone/Soundcard Issue
"Ted Zieglar" wrote:
All this...over a microphone? I'm afraid to think about what you'll do when you have a really serious problem on your hands. (But I'm sure we'll hear about it.) You should try what Attorney General suggested: "shove it up your ass" Dell's Sorry History of Microphone/Soundcard Issue http://forums.us.dell.com/supportfor...ssage.id=50332 The link ends by Dell starting a new thread and locking it so no one could reply, they made it a sticky post for two months (locked) then they removed the sticky status and the post was dropped back about 20 pages of posts to HIDE it. Live Value Soundcard: Mic record level too low (1/29/2002) http://delltalk.us.dell.com/supportf...ssage.id=21877 I have my Dimension 8200 ,Win ME, Soundblaster Live soundcard for two months here is my story. I discovered that using the creative sound recorder I had to put the record level on max, select +20% gain in the mixer and put the mic 3 inches from my mouth or else it wouldnt pick up what i said. so i contacted Dell tech support they advised me to uninstall the soundcard and reinstall it. I did that and it made no difference. They told me to uninstall the windows sound recorder and reinstall it, that made no difference either, they told me to uninstall the whole of windows multimedia I did that and it made no difference I'll be anxious to hear a resolution to this as well since I'm having the same exact problem. I have a Dimension 8100 with Millenium, the SBLive! Value card I also hope you find the answer. I too would have liked to use Netmeeting! I have a 4300 with ME and the same sound card. Same exact problem. Dell actually sent someone out to install a new card, no help. I also reinstalled the OS once, drivers twice, no help. After trying all the things Dell suggested and that Creative Labs suggested, Dell sent me out a new soundcard. Didnt make a blind bit of difference. Hey !!! This seems to be a DELL age old problem. I have a DImension 4100 with Soundblasterlive 512V and Windows Millenium. I have exactly the same problems when trying to record. This system was purchased in fall 2000.... No resolution yet!!! not a good sign. Well... technician came and installed new card (same type SB Live Value! 512V CT4780).... He tried uninstalling, reinstalling drivers etc.... all the same stuff I have tried before.... still no better.... I don't want to eat-this microphone!!!! the USB mic on logitech cam has great pick-up....but tin-like sound for what I want to do. sigh Yes! PLEASE let me know if they successfully fix that problem either through replacement or otherwise! They should just recall that card and give us something that works if it's just a defective card because it seems there's a good bunch of us with the same problem! XPS GEN 4 - Audigy 2 zs Microphone Too Quiet (1/5/2005) http://forums.us.dell.com/supportfor...ssage.id=55447 I have my mic volume all the way up, the booster on, and its still way too quiet. I had to practically put the mic in my mouth. Low Mic Volume on Audigy 2 Zs (2/14/05) http://delltalk.us.dell.com/supportf...ssage.id=55500 I have seen similar problems in the forums without a solution. Has anyone been able to fix this? When I plugged a mic into the front panel, the volume is so low that you have to scream. I have the same problem with the same computer and the same soundcard. SB Audigy 2 ZS GEN4 No sound through microphone (3/11/05) http://delltalk.us.dell.com/supportf...ssage.id=56256 Now a tech is sheduled to come to the house and replace the sound card. Just what I need a 7 day old system for which I paid extra for a high end sound card and now I'll have a refurbished one. As I recall on my Dimension XPST 700r there were issues with that SB card as well. You would think they could get their act together. Confirmed problem with SoundMax integrated audio (5/9/05) http://delltalk.us.dell.com/supportf...ssage.id=57548 I want Dell to fix the problem in my $1500 machine! Now they are saying it is an O/S incompatibility with the onboard sound and I should do a PC Restore. Hello? It is still using the system that shipped with it. XP SP2. If it's incompatible, then this problem existed from the factory. A Dell tech wanted to reinstall the multimedia part of xp. When I asked why, the Dell tech said there's possible conflict. I asked why then Dell shipped out systems with possible -- known -- conflict. What's infuriating is Dell techs say they never had calls on soundcard/microphone problems, but then later they say they had a couple of calls, like when I asked the Dell tech shortly after the mumbling. Saying that there's possible conflict without having dealt with problem calls meant that Dell knew about the problem before shipping. Dell techs had to change the weasel, initial "story" about not having dealt with the problem calls, seeming to give the impression Dell didn't know about the problem before shipping. But then that brings up the question: Does Dell test components' compatibility? microphone does not work HELP (5/14/05) http://delltalk.us.dell.com/supportf...ssage.id=57668 I just can't believe that I got rammed hard by Dell and didn't even get a kiss from it !!! I DARE DELL (5/15/05) [DELETED] http://delltalk.us.dell.com/supportf...ssage.id=57678 I dare anyone from DELL to solve this problem. Since getting my new system i have correctly connected my microphone headset to the mic port on the SB card but although I can hear very well, my voice is very quiet. Do you know a way to record an outgoing message without "eating" the microphone? can't get mic to work on Sound Blaster Audigy 2 ZS (5/14/05, 6/3/05) http://delltalk.us.dell.com/supportf...ssage.id=57660 After reading through this forum it was interesting to see how many problems they have with this board, yet each support tech acts like it never happened before. They teach Acting 101 at tech school. can't get mic to work on Sound Blaster Audigy 2 ZS (6/14/05) http://forums.us.dell.com/supportfor...ssage.id=58450 It sure isn't yours. It's Dell's problem. It's Dell's responsibility to fix. Dell put together the configuration. Dell should have tested it. Dell should have known about the problem. Again, why the "never heard of" charade even now -- after many problem reports for a long time!! Anyone know a good lawyer that likes to do consumer class action suits? There are currently two class action lawsuits: http://www.seegerweiss.com/ http://www.lerachlaw.com/ Is there a fix for Dell's low mic problem? (7/16/05) http://delltalk.us.dell.com/supportf...ssage.id=59038 I haven't seen any fix. It's amazing how many people (including me) have this problem with Dell computers and Dell seems to be unable or unwilling to address it. Microphone on Audigy 2 ZS not recording (8/9/05) http://delltalk.us.dell.com/supportf...ssage.id=59439 I just got my new XPS Gen 5 and can't get it to record any audio using my microphone. I have to scream into the microphone this problem has been posted on this forum for many months without any resolution. Microphone - weak input, out of ideas... (8/29/05) http://delltalk.us.dell.com/supportf...ssage.id=60002 Dell tech support insisted I reformat my hard disk and reinstall everything. It's really sad to see this problem persist for so long without any help from Dell Support. If you search this forum, you'll see many, many posts about this. What's really pathetic is that you were sent a replacement sound card and told to reformat when Dell should know by now that it's not just YOUR card that's not performing as it should. I am amazed (& frustrated) with the numerous "hoops" that Dell Tech Support had me jump through over 12 days without ever admitting a problem. Your tactic seems to be to "wear the customer out" until he/she gives up. Augiby SB ZS microphone problems FIX HERE!!!! (9/9/05) http://forums.us.dell.com/supportfor...ssage.id=60340 I can see it coming, my warranty ends in November 05 and Dell's gona tell me to pound sand. I tried an old Yamaha Waveforce 192XG out of my 5 year olds PC and guess what? It worked. Now I don't know about you, but that doesn't make me feel good about the $$$ I spend on my XPS system. WEAK MICROPHONE + AUDIGY 2 PROBLEM - TRY THIS... (9/18/05) http://delltalk.us.dell.com/supportf...ssage.id=60572 Brand New XPS 600 with Audigy 2 Zs. I have tried every option that has been suggested on the forums and via Google search. I just can't get any decent volume from my mic. Therefore, Madam, I kindly ask that Dell take its responsibility to make my XPS system (under warranty) fully functional. I think I have seen every single volume control slider that exists in the system, XP, Creative, etc. I just got my machine Friday, an XPS 600 with the Audigy 2ZS with the same exact problem all of you are having. I can get some mic volume with everything upped but it is not exceptable. Well, I just installed my second Audigy 2ZS replacement card (a refurbished one, according to the package), and not surprisingly the issue remains exactly the same... I told the support that another replacment likely wouldn't help, but what do they care.... He claimed he is not authorized to send another type of soundcard (and did not want to put me in contact with someone who was). I still think they made a change on the card itself to reduce the mic gain because they had a lot of complaints about noise/interference in the mic line. I have been through every switch, slider and control with XPS Advanced support at least twice. This isn't a user error. At a Loss!!!! Dimension Audio problems (10/3/05) http://delltalk.us.dell.com/supportf...ssage.id=60815 They had me do the complete restore right away, but the problem came back within a week or so. They are going to make me do a complete restore again. You're joking..... for real????? That's ridiculous !!!! I'm sorry to hear that, I cannot believe NO ONE can figure out a problem that many people are having. Low output from "standard" mic (10/9/05) http://forums.us.dell.com/supportfor...ssage.id=61118 I can't get the mic that comes with the computer to generate much output. If you go to Dell tech support with the mic problem and ask if they've heard of the mic problem, they will most likely say they've never heard of the mic problem !! can't get mic to work on Sound Blaster Audigy 2 ZS (10/13/05) http://forums.us.dell.com/supportfor...ssage.id=58450 This is a widespread and continuing problem with the Dell version of the Audigy 2 ZS sound card. The mic input does not work. Yet Dell is still bundling these cards with its systems. so the tactic may be to wait for the complaints to die down. ---------------------------------------------------------------------- (10/18/05) I don't think Dell has shipped a PC in the last four years that did not have sound problems. It is not funny any more and i would love to see some kind of class action. No way would you think that DELL would not test the design before they sell it and that they would keep selling them after it is known it is defective. Believe that Class_Action_Lawsuit is the ONLY remedy open to us. It's sickening to read about Dell's still jerking around customers. ---------------------------------------------------------------------- |
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Dell's Sorry History of Microphone/Soundcard Issue
"Ted Zieglar" wrote:
All this...over a microphone? I'm afraid to think about what you'll do when you have a really serious problem on your hands. (But I'm sure we'll hear about it.) Tell that to this poster: Low Mic Volume? (10/29/05) http://delltalk.us.dell.com/supportf...ssage.id=61754 I bought my pc for the purpose of Voice chatting that I use for business purposes on a daily basis and would really appreciate any fix for this. Dell's Sorry History of Microphone/Soundcard Issue http://forums.us.dell.com/supportfor...ssage.id=50332 The link ends by Dell starting a new thread and locking it so no one could reply, they made it a sticky post for two months (locked) then they removed the sticky status and the post was dropped back about 20 pages of posts to HIDE it. Live Value Soundcard: Mic record level too low (1/29/2002) http://delltalk.us.dell.com/supportf...ssage.id=21877 I have my Dimension 8200 ,Win ME, Soundblaster Live soundcard for two months here is my story. I discovered that using the creative sound recorder I had to put the record level on max, select +20% gain in the mixer and put the mic 3 inches from my mouth or else it wouldnt pick up what i said. I'll be anxious to hear a resolution to this as well since I'm having the same exact problem. I have a Dimension 8100 with Millenium, the SBLive! Value card I also hope you find the answer. I too would have liked to use Netmeeting! I have a 4300 with ME and the same sound card. Same exact problem. Dell actually sent someone out to install a new card, no help. I also reinstalled the OS once, drivers twice, no help. Hey !!! This seems to be a DELL age old problem. I have a DImension 4100 with Soundblasterlive 512V and Windows Millenium. I have exactly the same problems when trying to record. This system was purchased in Fall 2000... I don't want to eat-this microphone!!!! XPS GEN 4 - Audigy 2 zs Microphone Too Quiet (1/5/2005) http://forums.us.dell.com/supportfor...ssage.id=55447 I have my mic volume all the way up, the booster on, and its still way too quiet. I had to practically put the mic in my mouth. Low Mic Volume on Audigy 2 Zs (2/14/05) http://delltalk.us.dell.com/supportf...ssage.id=55500 I have seen similar problems in the forums without a solution. Has anyone been able to fix this? When I plugged a mic into the front panel, the volume is so low that you have to scream. I have the same problem with the same computer and the same soundcard. SB Audigy 2 ZS GEN4 No sound through microphone (3/11/05) http://delltalk.us.dell.com/supportf...ssage.id=56256 Now a tech is sheduled to come to the house and replace the sound card. Just what I need a 7 day old system for which I paid extra for a high end sound card and now I'll have a refurbished one. As I recall on my Dimension XPST 700r there were issues with that SB card as well. You would think they could get their act together. Confirmed problem with SoundMax integrated audio (5/9/05) http://delltalk.us.dell.com/supportf...ssage.id=57548 I want Dell to fix the problem in my $1500 machine! Now they are saying it is an O/S incompatibility with the onboard sound and I should do a PC Restore. Hello? It is still using the system that shipped with it. XP SP2. If it's incompatible, then this problem existed from the factory. A Dell tech wanted to reinstall the multimedia part of xp. When I asked why, the Dell tech said there's possible conflict. I asked why then Dell shipped out systems with possible -- known -- conflict. What's infuriating is Dell techs say they never had calls on soundcard/microphone problems, but then later they say they had a couple of calls, like when I asked the Dell tech shortly after the mumbling. Saying that there's possible conflict without having dealt with problem calls meant that Dell knew about the problem before shipping. Dell techs had to change the weasel, initial "story" about not having dealt with the problem calls, seeming to give the impression Dell didn't know about the problem before shipping. But then that brings up the question: Does Dell test components' compatibility? microphone does not work HELP (5/14/05) http://delltalk.us.dell.com/supportf...ssage.id=57668 I just can't believe that I got rammed hard by Dell and didn't even get a kiss from it !!! I DARE DELL (5/15/05) [DELETED] http://delltalk.us.dell.com/supportf...ssage.id=57678 I dare anyone from DELL to solve this problem. Since getting my new system i have correctly connected my microphone headset to the mic port on the SB card but although I can hear very well, my voice is very quiet. Do you know a way to record an outgoing message without "eating" the microphone? can't get mic to work on Sound Blaster Audigy 2 ZS (5/14/05, 6/3/05) http://delltalk.us.dell.com/supportf...ssage.id=57660 After reading through this forum it was interesting to see how many problems they have with this board, yet each support tech acts like it never happened before. They teach Acting 101 at tech school. can't get mic to work on Sound Blaster Audigy 2 ZS (6/14/05) http://forums.us.dell.com/supportfor...ssage.id=58450 It sure isn't yours. It's Dell's problem. It's Dell's responsibility to fix. Dell put together the configuration. Dell should have tested it. Dell should have known about the problem. Again, why the "never heard of" charade even now -- after many problem reports for a long time!! Anyone know a good lawyer that likes to do consumer class action suits? There are currently two class action lawsuits: http://www.seegerweiss.com/ http://www.lerachlaw.com/ Is there a fix for Dell's low mic problem? (7/16/05) http://delltalk.us.dell.com/supportf...ssage.id=59038 I haven't seen any fix. It's amazing how many people (including me) have this problem with Dell computers and Dell seems to be unable or unwilling to address it. Microphone on Audigy 2 ZS not recording (8/9/05) http://delltalk.us.dell.com/supportf...ssage.id=59439 I just got my new XPS Gen 5 and can't get it to record any audio using my microphone. I have to scream into the microphone this problem has been posted on this forum for many months without any resolution. Microphone - weak input, out of ideas... (8/29/05) http://delltalk.us.dell.com/supportf...ssage.id=60002 Dell tech support insisted I reformat my hard disk and reinstall everything. It's really sad to see this problem persist for so long without any help from Dell Support. If you search this forum, you'll see many, many posts about this. What's really pathetic is that you were sent a replacement sound card and told to reformat when Dell should know by now that it's not just YOUR card that's not performing as it should. I am amazed (& frustrated) with the numerous "hoops" that Dell Tech Support had me jump through over 12 days without ever admitting a problem. Augiby SB ZS microphone problems FIX HERE!!!! (9/9/05) http://forums.us.dell.com/supportfor...ssage.id=60340 I can see it coming, my warranty ends in November 05 and Dell's gona tell me to pound sand. I tried an old Yamaha Waveforce 192XG out of my 5 year olds PC and guess what? It worked. Now I don't know about you, but that doesn't make me feel good about the $$$ I spend on my XPS system. WEAK MICROPHONE + AUDIGY 2 PROBLEM - TRY THIS... (9/18/05) http://delltalk.us.dell.com/supportf...ssage.id=60572 Brand New XPS 600 with Audigy 2 Zs. I have tried every option that has been suggested on the forums and via Google search. I just can't get any decent volume from my mic. I think I have seen every single volume control slider that exists in the system, XP, Creative, etc. I just got my machine Friday, an XPS 600 with the Audigy 2ZS with the same exact problem all of you are having. I can get some mic volume with everything upped but it is not exceptable. Well, I just installed my second Audigy 2ZS replacement card (a refurbished one, according to the package), and not surprisingly the issue remains exactly the same... I told the support that another replacment likely wouldn't help, but what do they care.... He claimed he is not authorized to send another type of soundcard (and did not want to put me in contact with someone who was). I have been through every switch, slider and control with XPS Advanced support at least twice. This isn't a user error. At a Loss!!!! Dimension Audio problems (10/3/05) http://delltalk.us.dell.com/supportf...ssage.id=60815 They had me do the complete restore right away, but the problem came back within a week or so. They are going to make me do a complete restore again. You're joking..... for real????? That's ridiculous !!!! I'm sorry to hear that, I cannot believe NO ONE can figure out a problem that many people are having. Low output from "standard" mic (10/9/05) http://forums.us.dell.com/supportfor...ssage.id=61118 I can't get the mic that comes with the computer to generate much output. If you go to Dell tech support with the mic problem and ask if they've heard of the mic problem, they will most likely say they've never heard of the mic problem !! can't get mic to work on Sound Blaster Audigy 2 ZS (10/13/05) http://forums.us.dell.com/supportfor...ssage.id=58450 This is a widespread and continuing problem with the Dell version of the Audigy 2 ZS sound card. The mic input does not work. Yet Dell is still bundling these cards with its systems. ---------------------------------------------------------------------- (10/18/05) I don't think Dell has shipped a PC in the last four years that did not have sound problems. It is not funny any more and i would love to see some kind of class action. Believe that Class_Action_Lawsuit is the ONLY remedy open to us. It's sickening to read about Dell's still jerking around customers. ---------------------------------------------------------------------- |
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Dell's Sorry History of Microphone/Soundcard Issue
"Class_Action" wrote in message news "Ted Zieglar" wrote: major snippage of blah blah blah, and slashage of cross-post Funny, I was actually invited to join a class action suit against my ISP, Bellsouth, due to "Blue Screens of Death on systems with WindowsMe when installing the Alcatel SpeedTouch USB modem." I had actually experienced the BSODs with the modem, but quickly resolved them by downloading the latest driver upgrade from Alcatel at the time. I found it odd that someone would go to such ridiculous links to sue the ISP over an issue that was so relatively easy to resolve - but Bellsouth lost the case, which speaks volumes for either a jury or Judge who obviously didn't understand how to use their *own* computer. I'm guessing that the old-timers in this group could've filled a page or two with lawsuits over quirky or poorly performing components or software but instead found a workaround instead..... Stew |
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Dell's Sorry History of Microphone/Soundcard Issue
"S.Lewis" wrote:
"Class_Action" wrote: major snippage of blah blah blah, and slashage of cross-post Why then even respond? Funny, I was actually invited to join a class action suit against my ISP, Bellsouth, due to "Blue Screens of Death on systems with WindowsMe when installing the Alcatel SpeedTouch USB modem." I had actually experienced the BSODs with the modem, but quickly resolved them by downloading the latest driver upgrade from Alcatel at the time. I found it odd that someone would go to such ridiculous links to sue the ISP over an issue that was so relatively easy to resolve I'm guessing that the old-timers in this group could've filled a page or two with lawsuits over quirky or poorly performing components or software but instead found a workaround instead..... That being the case, wonder why Dell could not come up wtih not even a workaround let alone a fix -- after all these years? I DARE DELL (5/15/05) [DELETED by Dell] http://delltalk.us.dell.com/supportf...ssage.id=57678 I dare anyone from DELL to solve this problem. Live Value Soundcard: Mic record level too low (1/29/2002) http://delltalk.us.dell.com/supportf...ssage.id=21877 so i contacted Dell tech support they advised me to uninstall the soundcard and reinstall it. I did that and it made no difference. They told me to uninstall the windows sound recorder and reinstall it, that made no difference either, they told me to uninstall the whole of windows multimedia I did that and it made no difference After trying all the things Dell suggested and that Creative Labs suggested, Dell sent me out a new soundcard. Didnt make a blind bit of difference. Well... technician came and installed new card (same type SB Live Value! 512V CT4780).... He tried uninstalling, reinstalling drivers etc.... all the same stuff I have tried before.... still no better.... Low Mic Volume on Audigy 2 Zs (2/14/05) http://delltalk.us.dell.com/supportf...ssage.id=55500 I have seen similar problems in the forums without a solution. Is there a fix for Dell's low mic problem? (7/16/05) http://delltalk.us.dell.com/supportf...ssage.id=59038 I haven't seen any fix. It's amazing how many people (including me) have this problem with Dell computers and Dell seems to be unable or unwilling to address it. Microphone on Audigy 2 ZS not recording (8/9/05) http://delltalk.us.dell.com/supportf...ssage.id=59439 this problem has been posted on this forum for many months without any resolution. Microphone - weak input, out of ideas... (8/29/05) http://delltalk.us.dell.com/supportf...ssage.id=60002 It's really sad to see this problem persist for so long without any help from Dell Support. If you search this forum, you'll see many, many posts about this. What's really pathetic is that you were sent a replacement sound card and told to reformat when Dell should know by now that it's not just YOUR card that's not performing as it should. I am amazed (& frustrated) with the numerous "hoops" that Dell Tech Support had me jump through over 12 days without ever admitting a problem. WEAK MICROPHONE + AUDIGY 2 PROBLEM - TRY THIS... (9/18/05) http://delltalk.us.dell.com/supportf...ssage.id=60572 I have been through every switch, slider and control with XPS Advanced support at least twice. This isn't a user error. http://forums.us.dell.com/supportfor...ht=3-16#M48561 DELL-Cody, Dell Audio Forum Moderator: UPDATE [3-16-04]: Information posted prior to 3/16/04 has been saved and forwarded to Dell Engineering. Thank you very much for your assistance in this matter. Thank you all for your assistance and patience in this matter. I have requested closure of this case from Dell Engineering, preferably with some additional data that will explain the problem and/or any further troubleshooting information. It does not appear at this time that a hardware fix is available. - but Bellsouth lost the case, which speaks volumes for either a jury or Judge who obviously didn't understand how to use their *own* computer. If Bellsouth lost the case even when there was a solution, then the outcome of this microphone/soundcard case should be a forgone conclusion - because there is no solution. Shouldn't you be saying the microphone/soundcard case is a non-winnable one? |
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Dell's Sorry History of Microphone/Soundcard Issue
now you are just repeating yourself, and it wasn't very interesting the
first time. the solution was stated in the links that you provided. read them again and do what they suggest. buy yourself a new sound card. buy yourself a new microphone. sue dell. whatever floats your boat... but don't be surprised that people here are not willing to help you when you come to this group asking for help and simultaneously spew nonsense about forming a class action that has no bearing on the good people here that have no ulterior motive other than being foolish enough to waste their time on thankless people like yourself. "Class_Action" wrote in message ... "S.Lewis" wrote: "Class_Action" wrote: snip |
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Dell's Sorry History of Microphone/Soundcard Issue
"Christopher Muto" wrote:
now you are just repeating yourself, Repeated because Tom Scales said these despite the cited posts clearly showed there's no fix: "an issue that was so relatively easy to resolve" "quicky ... found a workaround instead." and it wasn't very interesting the first time. Why then read, and even respond? the solution was stated in the links that you provided. read them again and do what they suggest. If there was a solution, wonder why Dell does not provide it instead of jerking the customers around and forcing them to jump through the hoops? Care to point out the post where your so-called solution was provided? Also, why don't you post the solution in the Dell Audio forum? buy yourself a new sound card. buy yourself a new microphone. sue dell. whatever floats your boat... but don't be surprised that people here are not willing to help you when you come to this group asking for help Was I looking for help with a subject: "Dell's Sorry History of Microphone/Soundcard Issue"? and simultaneously spew nonsense about forming a class action that has no bearing on the good people here that have no ulterior motive other than being foolish enough to waste their time on thankless people like yourself. I see a long thread about "Dellsnots". Do you consider Dellsnots good people? What's all the fuss about, do you know? Also, have you read the thread: "Please Vote"? Not interesting to you? Perhaps you are now working hard to be on the list? |
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Dell's Sorry History of Microphone/Soundcard Issue
shesh, now you have me repeating myself. re-read the links that you
provided. the answer is in there. your anger has completely consumed you to the point that you are not thinking clearly and not making sense. but, if you are just looking to vent, then be my guess and post another novel if you must... "Class_Action" wrote in message ... snip |
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Dell's Sorry History of Microphone/Soundcard Issue
"Christopher Muto" (Dell Bot Wannabe) wrote:
(Hurts for not included in the "Please vote" list?) shesh, now you have me repeating myself. re-read the links that you provided. the answer is in there. Why all the dancing around? Previously: If there was a solution, wonder why Dell does not provide it instead of jerking the customers around and forcing them to jump through the hoops? Also, why don't you post the solution in the Dell Audio forum? your anger has completely consumed you to the point that you are not thinking clearly and not making sense. Dell Bot Wannabe is now psychiatrist wannabe, too! but, if you are just looking to vent, then be my guess and post another novel if you must... "Novel"? Imagine a Dell Bot is acknowledging the mic/soundcard issue has been around for a long time, affecting many customers!! (Won't that confuse you yet again that I am asking for help with the subject: "Dell's Sorry History of Microphone/Soundcard Issue"?) |
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Dell's Sorry History of Microphone/Soundcard Issue
Getting into the name calling and labelling of others.
A sure sign you are lacking in your quest. It is past time for you to step aside for others who are competent to present your point of view. Your need to label others displays your own insecurity on the issues since you need to strengthen your point with labels instead of facts. -- Jupiter Jones http://www3.telus.net/dandemar http://www.dts-l.org "Class_Action" wrote in message ... "Christopher Muto" (Dell Bot Wannabe) wrote: (Hurts for not included in the "Please vote" list?) shesh, now you have me repeating myself. re-read the links that you provided. the answer is in there. Why all the dancing around? Previously: If there was a solution, wonder why Dell does not provide it instead of jerking the customers around and forcing them to jump through the hoops? Also, why don't you post the solution in the Dell Audio forum? your anger has completely consumed you to the point that you are not thinking clearly and not making sense. Dell Bot Wannabe is now psychiatrist wannabe, too! but, if you are just looking to vent, then be my guess and post another novel if you must... "Novel"? Imagine a Dell Bot is acknowledging the mic/soundcard issue has been around for a long time, affecting many customers!! (Won't that confuse you yet again that I am asking for help with the subject: "Dell's Sorry History of Microphone/Soundcard Issue"?) |
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