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#1
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Help: when I run QR disc I get blue screen
Help. When I run the QR disc on my Presario 12XL212 I end up with just a
blue screen. Is there anything I can do to fix this? Thanks Alan |
#2
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Alan Kerr wrote:
Help. When I run the QR disc on my Presario 12XL212 I end up with just a blue screen. Is there anything I can do to fix this? Thanks Alan just to add some more, I think my disk just needs reformatting but I don't know how to do it. When I install the QR disk it runs a little then just stalls with a blue screen. Alan |
#3
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In article , Alan Kerr
writes Alan Kerr wrote: Help. When I run the QR disc on my Presario 12XL212 I end up with just a blue screen. Is there anything I can do to fix this? Thanks Alan just to add some more, I think my disk just needs reformatting but I don't know how to do it. When I install the QR disk it runs a little then just stalls with a blue screen. Alan The QR should format the disk for you. Do you have a setup password set in the BIOS? Remove it. On some Compaq Presario's it stops the restore. In the cases that I have seen there is an error message indicating that the disk is faulty, it isn't. It would be worth setting the BIOS settings to default. -- Nicholas David Richards - "Oł sont les neiges d'antan?" |
#4
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How do I get to the BIOS settings? When I insert the QR disk it starts
up and asks me what language to install then it gives the first two pages where I hit "any other key" as it asks and the second page where I do this turns to just a blue page and thats it. This happened once before when I first bought this machine and someone on this newsgroup told me some keys to hit straight after the "Compaq" page and it gave me options where I was able to do the install. I wish I had kept the info in a safe place instead of in the "saved" folder on my laptop Cheers Alan Nicholas D Richards wrote: In article , Alan Kerr writes Alan Kerr wrote: Help. When I run the QR disc on my Presario 12XL212 I end up with just a blue screen. Is there anything I can do to fix this? Thanks Alan just to add some more, I think my disk just needs reformatting but I don't know how to do it. When I install the QR disk it runs a little then just stalls with a blue screen. Alan The QR should format the disk for you. Do you have a setup password set in the BIOS? Remove it. On some Compaq Presario's it stops the restore. In the cases that I have seen there is an error message indicating that the disk is faulty, it isn't. It would be worth setting the BIOS settings to default. |
#5
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The thought occurs to me that I should have asked you why you wanted to
run the QR on you notebook. I ask this as the question must arise as to whether the problem (if there is one) that makes you want to QR your notebook is also causing this problem. To reset your BIOS reboot and as soon as the red COMPAQ screen appears when you start your machine press F10, you may need to do this a couple of times. You should get a message appear at the bottom of the COMPAQ screen telling you that SETUP is starting. If you go into the setup without a password being requested you will not need to cancel this. If you do need a password I hope you know it. This password is nothing to do with your Windows passwords. If you do need a password and do not know the password, things become more complicated as it involves an element of dissassembly of the notebook. Hopefully you do not need a password or you know it. If you need to remove the setup password look for security or setup password, (this varies from computer to computer and I do not know the 1200 series, except from its manual), you usually cancel a password in the BIOS by entering an empty password and confirming it . Look for Load Defaults on the first screen. Activate this and then look for Save an exit. Activate this and the machine will reboot. Try the QR again. If this does not work then I would suggest you follow the following URL and select either 'e-mail technical support' or 'chat with an on-line with a technician'. I would suggest the latter, it does seem to work quite well. http://h10025.www1.hp.com/ewfrf/wc/s...=en&product=95 053&dest_page=product&cc=us& In article , Alan Kerr writes How do I get to the BIOS settings? When I insert the QR disk it starts up and asks me what language to install then it gives the first two pages where I hit "any other key" as it asks and the second page where I do this turns to just a blue page and thats it. This happened once before when I first bought this machine and someone on this newsgroup told me some keys to hit straight after the "Compaq" page and it gave me options where I was able to do the install. I wish I had kept the info in a safe place instead of in the "saved" folder on my laptop Cheers Alan Nicholas D Richards wrote: In article , Alan Kerr writes Alan Kerr wrote: Help. When I run the QR disc on my Presario 12XL212 I end up with just a blue screen. Is there anything I can do to fix this? Thanks Alan just to add some more, I think my disk just needs reformatting but I don't know how to do it. When I install the QR disk it runs a little then just stalls with a blue screen. Alan The QR should format the disk for you. Do you have a setup password set in the BIOS? Remove it. On some Compaq Presario's it stops the restore. In the cases that I have seen there is an error message indicating that the disk is faulty, it isn't. It would be worth setting the BIOS settings to default. -- Nicholas David Richards - "Oł sont les neiges d'antan?" |
#6
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I removed the 40GB drive and was going to use that in an external HDD
and fit the original 5GB HDD back into the laptop. I fitted the 40GB into an external case and went to format it but ran into trouble trying to remove the partition. I then decided to put it back in the laptop but the system won't reinstall. Alan Nicholas D Richards wrote: The thought occurs to me that I should have asked you why you wanted to run the QR on you notebook. I ask this as the question must arise as to whether the problem (if there is one) that makes you want to QR your notebook is also causing this problem. To reset your BIOS reboot and as soon as the red COMPAQ screen appears when you start your machine press F10, you may need to do this a couple of times. You should get a message appear at the bottom of the COMPAQ screen telling you that SETUP is starting. If you go into the setup without a password being requested you will not need to cancel this. If you do need a password I hope you know it. This password is nothing to do with your Windows passwords. If you do need a password and do not know the password, things become more complicated as it involves an element of dissassembly of the notebook. Hopefully you do not need a password or you know it. If you need to remove the setup password look for security or setup password, (this varies from computer to computer and I do not know the 1200 series, except from its manual), you usually cancel a password in the BIOS by entering an empty password and confirming it . Look for Load Defaults on the first screen. Activate this and then look for Save an exit. Activate this and the machine will reboot. Try the QR again. If this does not work then I would suggest you follow the following URL and select either 'e-mail technical support' or 'chat with an on-line with a technician'. I would suggest the latter, it does seem to work quite well. http://h10025.www1.hp.com/ewfrf/wc/s...=en&product=95 053&dest_page=product&cc=us& In article , Alan Kerr writes How do I get to the BIOS settings? When I insert the QR disk it starts up and asks me what language to install then it gives the first two pages where I hit "any other key" as it asks and the second page where I do this turns to just a blue page and thats it. This happened once before when I first bought this machine and someone on this newsgroup told me some keys to hit straight after the "Compaq" page and it gave me options where I was able to do the install. I wish I had kept the info in a safe place instead of in the "saved" folder on my laptop Cheers Alan Nicholas D Richards wrote: In article , Alan Kerr writes Alan Kerr wrote: Help. When I run the QR disc on my Presario 12XL212 I end up with just a blue screen. Is there anything I can do to fix this? Thanks Alan just to add some more, I think my disk just needs reformatting but I don't know how to do it. When I install the QR disk it runs a little then just stalls with a blue screen. Alan The QR should format the disk for you. Do you have a setup password set in the BIOS? Remove it. On some Compaq Presario's it stops the restore. In the cases that I have seen there is an error message indicating that the disk is faulty, it isn't. It would be worth setting the BIOS settings to default. |
#7
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I take it that the QR did instal successfully on the 40GB drive on a
previous occasion? Check the ribbon cables to the hard drive and the cd-rom drive. Are they seated properly and folded away correctly. To check the seating, unplug and replug. Do the plugs look as if they have gone in correctly and are they square in their sockets. Are any pins bent. The plugs should go in smoothly without any excessive force. The reference manual that illustrates the correct way of folding the ribbons can be found at: http://h10025.www1.hp.com/ewfrf-JAVA.../c00000584.pdf When you go into the BIOS settings, can the BIOS correctly identify the 40 GB drive? If not, the drive is dead, there is a problem with the connection to the drive or the BIOS is not capable of supporting the drive. Does the original drive still work and if the original OS is still on there, does it work and can it see the cd-rom drive correctly? Can it see the contents of the QR cd-rom? If the original drive still has an operation OS I would not suggest attempting to run the QR against it. Is the QR cd-rom clean? Careful how you clean it. Only wipe it from the centre out not along the circumference. Which operating system does the QR load, a Windows 9x or Windows NT, 2000 or XP. If the QR is attempting to reload Windows 9x and you had upgraded to an NTFS aware operating system on the 40GB drive, and converted to NTFS I would expect a problem. Finally you mention that you had trouble partitioning the drive when you put it in the external case. What sort of trouble. In article , Alan Kerr writes I removed the 40GB drive and was going to use that in an external HDD and fit the original 5GB HDD back into the laptop. I fitted the 40GB into an external case and went to format it but ran into trouble trying to remove the partition. I then decided to put it back in the laptop but the system won't reinstall. Alan Nicholas D Richards wrote: The thought occurs to me that I should have asked you why you wanted to run the QR on you notebook. I ask this as the question must arise as to whether the problem (if there is one) that makes you want to QR your notebook is also causing this problem. To reset your BIOS reboot and as soon as the red COMPAQ screen appears when you start your machine press F10, you may need to do this a couple of times. You should get a message appear at the bottom of the COMPAQ screen telling you that SETUP is starting. If you go into the setup without a password being requested you will not need to cancel this. If you do need a password I hope you know it. This password is nothing to do with your Windows passwords. If you do need a password and do not know the password, things become more complicated as it involves an element of dissassembly of the notebook. Hopefully you do not need a password or you know it. If you need to remove the setup password look for security or setup password, (this varies from computer to computer and I do not know the 1200 series, except from its manual), you usually cancel a password in the BIOS by entering an empty password and confirming it . Look for Load Defaults on the first screen. Activate this and then look for Save an exit. Activate this and the machine will reboot. Try the QR again. If this does not work then I would suggest you follow the following URL and select either 'e-mail technical support' or 'chat with an on-line with a technician'. I would suggest the latter, it does seem to work quite well. http://h10025.www1.hp.com/ewfrf/wc/s...=en&product=95 053&dest_page=product&cc=us& In article , Alan Kerr writes How do I get to the BIOS settings? When I insert the QR disk it starts up and asks me what language to install then it gives the first two pages where I hit "any other key" as it asks and the second page where I do this turns to just a blue page and thats it. This happened once before when I first bought this machine and someone on this newsgroup told me some keys to hit straight after the "Compaq" page and it gave me options where I was able to do the install. I wish I had kept the info in a safe place instead of in the "saved" folder on my laptop Cheers Alan Nicholas D Richards wrote: In article , Alan Kerr writes Alan Kerr wrote: Help. When I run the QR disc on my Presario 12XL212 I end up with just a blue screen. Is there anything I can do to fix this? Thanks Alan just to add some more, I think my disk just needs reformatting but I don't know how to do it. When I install the QR disk it runs a little then just stalls with a blue screen. Alan The QR should format the disk for you. Do you have a setup password set in the BIOS? Remove it. On some Compaq Presario's it stops the restore. In the cases that I have seen there is an error message indicating that the disk is faulty, it isn't. It would be worth setting the BIOS settings to default. -- Nicholas David Richards - "Oł sont les neiges d'antan?" |
#8
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Nicholas D Richards wrote:
I take it that the QR did instal successfully on the 40GB drive on a previous occasion? Check the ribbon cables to the hard drive and the cd-rom drive. Are they seated properly and folded away correctly. To check the seating, unplug and replug. Do the plugs look as if they have gone in correctly and are they square in their sockets. Are any pins bent. The plugs should go in smoothly without any excessive force. The reference manual that illustrates the correct way of folding the ribbons can be found at: http://h10025.www1.hp.com/ewfrf-JAVA.../c00000584.pdf When you go into the BIOS settings, can the BIOS correctly identify the 40 GB drive? If not, the drive is dead, there is a problem with the connection to the drive or the BIOS is not capable of supporting the drive. Does the original drive still work and if the original OS is still on there, does it work and can it see the cd-rom drive correctly? Can it see the contents of the QR cd-rom? If the original drive still has an operation OS I would not suggest attempting to run the QR against it. Is the QR cd-rom clean? Careful how you clean it. Only wipe it from the centre out not along the circumference. Which operating system does the QR load, a Windows 9x or Windows NT, 2000 or XP. If the QR is attempting to reload Windows 9x and you had upgraded to an NTFS aware operating system on the 40GB drive, and converted to NTFS I would expect a problem. Finally you mention that you had trouble partitioning the drive when you put it in the external case. What sort of trouble. Nicholas thanks for your help. The drive is installed correctly and cables are fine. I did format the HDD to NTFS, is this my problem? Is there any way of reformatting the HDD? I don't have the original drive to try that again. The partition problem I had was trying to remove the Compaq partition use Partition Magic. I've had the same problem in the past, Partition Magic doesn't recognize the Compaq partition. The QR disk loads Me but I think it does this over W98. Alan |
#9
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Nicholas thanks. I fitted the HDD into an external HDD then connected it
to my desktop then formatted the HDD to FAT 32 format and now as I write this the QR disk is restoring my laptop system. Cheers Alan Nicholas D Richards wrote: I take it that the QR did instal successfully on the 40GB drive on a previous occasion? Check the ribbon cables to the hard drive and the cd-rom drive. Are they seated properly and folded away correctly. To check the seating, unplug and replug. Do the plugs look as if they have gone in correctly and are they square in their sockets. Are any pins bent. The plugs should go in smoothly without any excessive force. The reference manual that illustrates the correct way of folding the ribbons can be found at: http://h10025.www1.hp.com/ewfrf-JAVA.../c00000584.pdf When you go into the BIOS settings, can the BIOS correctly identify the 40 GB drive? If not, the drive is dead, there is a problem with the connection to the drive or the BIOS is not capable of supporting the drive. Does the original drive still work and if the original OS is still on there, does it work and can it see the cd-rom drive correctly? Can it see the contents of the QR cd-rom? If the original drive still has an operation OS I would not suggest attempting to run the QR against it. Is the QR cd-rom clean? Careful how you clean it. Only wipe it from the centre out not along the circumference. Which operating system does the QR load, a Windows 9x or Windows NT, 2000 or XP. If the QR is attempting to reload Windows 9x and you had upgraded to an NTFS aware operating system on the 40GB drive, and converted to NTFS I would expect a problem. Finally you mention that you had trouble partitioning the drive when you put it in the external case. What sort of trouble. In article , Alan Kerr writes I removed the 40GB drive and was going to use that in an external HDD and fit the original 5GB HDD back into the laptop. I fitted the 40GB into an external case and went to format it but ran into trouble trying to remove the partition. I then decided to put it back in the laptop but the system won't reinstall. Alan Nicholas D Richards wrote: The thought occurs to me that I should have asked you why you wanted to run the QR on you notebook. I ask this as the question must arise as to whether the problem (if there is one) that makes you want to QR your notebook is also causing this problem. To reset your BIOS reboot and as soon as the red COMPAQ screen appears when you start your machine press F10, you may need to do this a couple of times. You should get a message appear at the bottom of the COMPAQ screen telling you that SETUP is starting. If you go into the setup without a password being requested you will not need to cancel this. If you do need a password I hope you know it. This password is nothing to do with your Windows passwords. If you do need a password and do not know the password, things become more complicated as it involves an element of dissassembly of the notebook. Hopefully you do not need a password or you know it. If you need to remove the setup password look for security or setup password, (this varies from computer to computer and I do not know the 1200 series, except from its manual), you usually cancel a password in the BIOS by entering an empty password and confirming it . Look for Load Defaults on the first screen. Activate this and then look for Save an exit. Activate this and the machine will reboot. Try the QR again. If this does not work then I would suggest you follow the following URL and select either 'e-mail technical support' or 'chat with an on-line with a technician'. I would suggest the latter, it does seem to work quite well. http://h10025.www1.hp.com/ewfrf/wc/s...=en&product=95 053&dest_page=product&cc=us& In article , Alan Kerr writes How do I get to the BIOS settings? When I insert the QR disk it starts up and asks me what language to install then it gives the first two pages where I hit "any other key" as it asks and the second page where I do this turns to just a blue page and thats it. This happened once before when I first bought this machine and someone on this newsgroup told me some keys to hit straight after the "Compaq" page and it gave me options where I was able to do the install. I wish I had kept the info in a safe place instead of in the "saved" folder on my laptop Cheers Alan Nicholas D Richards wrote: In article , Alan Kerr writes Alan Kerr wrote: Help. When I run the QR disc on my Presario 12XL212 I end up with just a blue screen. Is there anything I can do to fix this? Thanks Alan just to add some more, I think my disk just needs reformatting but I don't know how to do it. When I install the QR disk it runs a little then just stalls with a blue screen. Alan The QR should format the disk for you. Do you have a setup password set in the BIOS? Remove it. On some Compaq Presario's it stops the restore. In the cases that I have seen there is an error message indicating that the disk is faulty, it isn't. It would be worth setting the BIOS settings to default. |
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