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Possible good Dell customer service
Client brought a D820 today for me to handle. Obviously bad nVidia graphics.
Called Dell and they have dispatched a replacement D820 mobo. They are supposed to contact client on Monday to arrange repair. This one was bought with 3-year business warranty. You get what you pay for. Will update all as to progress on this repair. But it is off to a good start... Ben Myers |
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Possible good Dell customer service
Hi!
Client brought a D820 today for me to handle. Obviously bad nVidia graphics. Called Dell and they have dispatched a replacement D820 mobo. This one was bought with 3-year business warranty. You get what you pay for. I was always pretty impressed with Dell support in the few times that I had any issue with my Latitude D800. The people I spoke to were located in the US or Canada and they were easy to understand and courteous. Will update all as to progress on this repair. Some of the things I needed to have repaired were fixed right away. Toward the end of the computer's warranty, getting things fixed properly was a bit more of a chore. I had to send the computer back a few times--and one of those was after the warranty had ended. Dell support staff was still courteous and professional to deal with and they stood behind the machine. I still had to fix one nagging problem myself. http://greyghost.mooo.com/d800fanrepair/ My recommendation to anyone planning to buy a Dell computer would be to buy it from the small business store. I am very convinced that you will get better quality support by doing so. William |
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Possible good Dell customer service
Ben Myers wrote:
Client brought a D820 today for me to handle. Obviously bad nVidia graphics. Called Dell and they have dispatched a replacement D820 mobo. They are supposed to contact client on Monday to arrange repair. This one was bought with 3-year business warranty. You get what you pay for. Will update all as to progress on this repair. But it is off to a good start... Ben Myers We've found the Dell business laptop service to be very good. Most of our service calls are done via e-mail and I've replaced a dozen power supplies, some keyboards and even displays using that. With servers, if you get the silver or gold service contracts, it's even better.... One phone call and you are talking to a 3d level tech who knows what he/she is doing.... :-) -- Regards, Hank Arnold Microsoft MVP Windows Server - Directory Services |
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