Amazon's returns policy

In message , Lem writes
If so then how is it online traders (such as Amazon UK) give the
impression that it is the customer's responsibility to pay return
postage for unwanted goods?

Cos nothing in law says they pay - you pay which seems fair..

--
njc AKA (Fastpay, Paypal & nochex e-mail)

"Lem" wrote in message ...
I think I recall reading in this group that if UK mail order goods
are unsuitable (and unopened) then the Distance Selling Directive or
something similar allows the customer to return them and,
importantly, the seller has to pay the return postage costs.

Is this understanding correct?

No.

If goods are "faulty" then the retailer is supposed to pay postage for you
to return them.

If the goods are simply unwanted and being returned under the Distance
Selling Directive than the buyer has to pay to return them not the seller.

Regards
Sunil

"Sunil Sood" wrote in message
...

"Lem" wrote in message
...
I think I recall reading in this group that if UK mail order goods
are unsuitable (and unopened) then the Distance Selling Directive or
something similar allows the customer to return them and,
importantly, the seller has to pay the return postage costs.

Is this understanding correct?

No.

If goods are "faulty" then the retailer is supposed to pay postage for you
to return them.

If the goods are simply unwanted and being returned under the Distance
Selling Directive than the buyer has to pay to return them not the seller.


If the seller doesn't specify who pays postage under the DSR, then they have
to pay it, otherwise the buyer has to pay.

--
Scorpio

Lem wrote:

I think I recall reading in this group that if UK mail order goods
are unsuitable (and unopened) then the Distance Selling Directive or
something similar allows the customer to return them and,
importantly, the seller has to pay the return postage costs.

Is this understanding correct?

If so then how is it online traders (such as Amazon UK) give the
impression that it is the customer's responsibility to pay return
postage for unwanted goods?

The supplier is NOT obliged to pay return carriage for returns under
DSR unless they fail to inform you of your rights and their policy on
return costs.

As Amazon do cite your ability to return under DSR and states the
customer is responsible for postage it is binding.

--
iv Paul iv

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