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#11
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how to get my 8 TB bare drive out of the WD 8 TB USB externaldrive
On 08/24/2017 07:02 PM, Mark Perkins wrote:
Just curious, but what about the fact that a drive that's been removed from an external enclosure, when checked at the WD site, says it does have a warranty? Is their tool wrong? No, the tool is not wrong. What you forgot is how the warranty is to be handled. It goes from the end-user to the reseller. Which is where the end-user has a problem if the drive was removed from an external box. The user will have to store the enclosure during the life of the warranty. If there is a problem with the drive, the user will have to put the drive back into the enclosure (if possible and without visible damage showing the enclosure was opened) when sending back the "unit" that was purchased and warranteed. I think it would be a lot easier to trash the enclosure and treat the drive itself as the warranteed item. So far, I haven't seen anything that prevents that. I know that this thread is about WD drives, but FYI the Seagate drives that I have removed from their USB enclosures and entered the Serial# on the drive label are shown as being "sold as part of ..." (I forget the wording, but the point is that the drive on its own does not have a warranty: the warranty applies only to the drive, as sold, *in its enclosure*). Perce |
#12
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how to get my 8 TB bare drive out of the WD 8 TB USB external drive
Percival P. Cassidy wrote:
On 08/24/2017 07:02 PM, Mark Perkins wrote: Just curious, but what about the fact that a drive that's been removed from an external enclosure, when checked at the WD site, says it does have a warranty? Is their tool wrong? No, the tool is not wrong. What you forgot is how the warranty is to be handled. It goes from the end-user to the reseller. Which is where the end-user has a problem if the drive was removed from an external box. The user will have to store the enclosure during the life of the warranty. If there is a problem with the drive, the user will have to put the drive back into the enclosure (if possible and without visible damage showing the enclosure was opened) when sending back the "unit" that was purchased and warranteed. I think it would be a lot easier to trash the enclosure and treat the drive itself as the warranteed item. So far, I haven't seen anything that prevents that. I know that this thread is about WD drives, but FYI the Seagate drives that I have removed from their USB enclosures and entered the Serial# on the drive label are shown as being "sold as part of ..." (I forget the wording, but the point is that the drive on its own does not have a warranty: the warranty applies only to the drive, as sold, *in its enclosure*). Does Seagate consider the drive's warranty voided if the drive was removed and reinserted? -- Quote of the Week: "As I watch the busy ants on the trail and around the ant pile, I am impressed by the fact that they are doers and not just believers." --CR 1967 Note: A fixed width font (Courier, Monospace, etc.) is required to see this signature correctly. /\___/\ Ant(Dude) @ http://antfarm.ma.cx (Personal Web Site) / /\ /\ \ Ant's Quality Foraged Links: http://aqfl.net | |o o| | \ _ / Please nuke ANT if replying by e-mail privately. If credit- ( ) ing, then please kindly use Ant nickname and AQFL URL/link. |
#13
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how to get my 8 TB bare drive out of the WD 8 TB USB external drive
On Thu, 24 Aug 2017 20:36:37 -0400, "Percival P. Cassidy"
wrote: On 08/24/2017 07:02 PM, Mark Perkins wrote: Just curious, but what about the fact that a drive that's been removed from an external enclosure, when checked at the WD site, says it does have a warranty? Is their tool wrong? No, the tool is not wrong. What you forgot is how the warranty is to be handled. It goes from the end-user to the reseller. Which is where the end-user has a problem if the drive was removed from an external box. The user will have to store the enclosure during the life of the warranty. If there is a problem with the drive, the user will have to put the drive back into the enclosure (if possible and without visible damage showing the enclosure was opened) when sending back the "unit" that was purchased and warranteed. I think it would be a lot easier to trash the enclosure and treat the drive itself as the warranteed item. So far, I haven't seen anything that prevents that. I know that this thread is about WD drives, but FYI the Seagate drives that I have removed from their USB enclosures and entered the Serial# on the drive label are shown as being "sold as part of ..." (I forget the wording, but the point is that the drive on its own does not have a warranty: the warranty applies only to the drive, as sold, *in its enclosure*). Thanks, that goes along with what I've been saying. From the reports I've seen, the Red and Blue drives that people have pulled from their MyBooks don't seem to bear any indication that they were ever inside that enclosure. Seagate is taking steps, as you say, but WD seems to leave it all wide open. |
#14
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how to get my 8 TB bare drive out of the WD 8 TB USB external drive
Mark Perkins wrote:
In the past, when I've had warranty issues with a hard drive, they don't ask me where I bought it or when I bought it or whether it was packaged inside an external enclosure. They only ask for the serial number and off we go. I had bought a Seagate drive (don't remember it know) that had a 5-year warranty. Called in after just under 2 years for warranty replacement (the drive was getting super hot due to spindle bearing failure - you could fry eggs on it). The rep asked for the sales receipt to get a purchase date and tell me to include a copy of it in the return. Told him that I couldn't find it. He said no warranty without a sales receipt. I then asked the rep how long Seagate had been manufacturing this particular model of drive. He said 3 years. I sighed into the phone and said, "Well, then that means EVERY one of these models is covered by the 5-year warranty, aren't they?" He paused and then started the warranty process. (Luckily the rep didn't ponder about transfer of warranty if I had bought the drive used.) |
#15
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how to get my 8 TB bare drive out of the WD 8 TB USB externaldrive
On 08/25/2017 02:21 AM, VanguardLH wrote:
In the past, when I've had warranty issues with a hard drive, they don't ask me where I bought it or when I bought it or whether it was packaged inside an external enclosure. They only ask for the serial number and off we go. I had bought a Seagate drive (don't remember it know) that had a 5-year warranty. Called in after just under 2 years for warranty replacement (the drive was getting super hot due to spindle bearing failure - you could fry eggs on it). The rep asked for the sales receipt to get a purchase date and tell me to include a copy of it in the return. Told him that I couldn't find it. He said no warranty without a sales receipt. I then asked the rep how long Seagate had been manufacturing this particular model of drive. He said 3 years. I sighed into the phone and said, "Well, then that means EVERY one of these models is covered by the 5-year warranty, aren't they?" He paused and then started the warranty process. (Luckily the rep didn't ponder about transfer of warranty if I had bought the drive used.) I've had two (or maybe three) Seagate drives replaced under warranty and have never been asked for a receipt. BUT the procedure may vary according to country. E.g., the Seagate warranty check site requires one to select the country. BTW, I've often found that the warranty expiry date shown for Seagate drives with a stated 2-year warranty is often longer than two years from the date I bought them. Perce |
#16
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how to get my 8 TB bare drive out of the WD 8 TB USB externaldrive
On 8/24/2017 8:37 PM, Mark Perkins wrote:
On Thu, 24 Aug 2017 20:36:37 -0400, "Percival P. Cassidy" wrote: On 08/24/2017 07:02 PM, Mark Perkins wrote: Just curious, but what about the fact that a drive that's been removed from an external enclosure, when checked at the WD site, says it does have a warranty? Is their tool wrong? No, the tool is not wrong. What you forgot is how the warranty is to be handled. It goes from the end-user to the reseller. Which is where the end-user has a problem if the drive was removed from an external box. The user will have to store the enclosure during the life of the warranty. If there is a problem with the drive, the user will have to put the drive back into the enclosure (if possible and without visible damage showing the enclosure was opened) when sending back the "unit" that was purchased and warranteed. I think it would be a lot easier to trash the enclosure and treat the drive itself as the warranteed item. So far, I haven't seen anything that prevents that. I know that this thread is about WD drives, but FYI the Seagate drives that I have removed from their USB enclosures and entered the Serial# on the drive label are shown as being "sold as part of ..." (I forget the wording, but the point is that the drive on its own does not have a warranty: the warranty applies only to the drive, as sold, *in its enclosure*). Thanks, that goes along with what I've been saying. From the reports I've seen, the Red and Blue drives that people have pulled from their MyBooks don't seem to bear any indication that they were ever inside that enclosure. Seagate is taking steps, as you say, but WD seems to leave it all wide open. And WD is selling the USB enclosure version with the drives for 80% of the cost of the bare drive. Something is weird here. Lynn |
#17
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how to get my 8 TB bare drive out of the WD 8 TB USB external drive
Percival P. Cassidy wrote:
On 08/25/2017 02:21 AM, VanguardLH wrote: In the past, when I've had warranty issues with a hard drive, they don't ask me where I bought it or when I bought it or whether it was packaged inside an external enclosure. They only ask for the serial number and off we go. I had bought a Seagate drive (don't remember it know) that had a 5-year warranty. Called in after just under 2 years for warranty replacement (the drive was getting super hot due to spindle bearing failure - you could fry eggs on it). The rep asked for the sales receipt to get a purchase date and tell me to include a copy of it in the return. Told him that I couldn't find it. He said no warranty without a sales receipt. I then asked the rep how long Seagate had been manufacturing this particular model of drive. He said 3 years. I sighed into the phone and said, "Well, then that means EVERY one of these models is covered by the 5-year warranty, aren't they?" He paused and then started the warranty process. (Luckily the rep didn't ponder about transfer of warranty if I had bought the drive used.) I've had two (or maybe three) Seagate drives replaced under warranty and have never been asked for a receipt. BUT the procedure may vary according to country. E.g., the Seagate warranty check site requires one to select the country. Back then, I was not afforded the convenience of online warranty processing. |
#18
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how to get my 8 TB bare drive out of the WD 8 TB USB external drive
Lynn McGuire wrote:
WD is selling the USB enclosure version with the drives for 80% of the cost of the bare drive. Something is weird here. Maybe they're trying to push dominance in the external HDD marketplace. Take a loss to push out the competition. I'm sure WD won't reveal their marketing strategy to us consumers. |
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