A computer components & hardware forum. HardwareBanter

If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.

Go Back   Home » HardwareBanter forum » System Manufacturers & Vendors » UK Computer Vendors
Site Map Home Register Authors List Search Today's Posts Mark Forums Read Web Partners

Aria RMA's - pathetic



 
 
Thread Tools Display Modes
  #21  
Old January 7th 05, 11:12 AM
Gama Chameleon
external usenet poster
 
Posts: n/a
Default

On Fri, 07 Jan 2005 08:43:26 +0000, Martyn wrote:

Michael Rodgers wrote:
It's been almost a month now since I sent back my Shuttle.


snip

It took 8 weeks for Medion to replace a PDA car adaptor/charger for me!!!!


They floopy drive on my medion PC has failed/was defective on receipt.
I guess its probably going to be better to replace the drive than send
the machine away.
--
Gamma gamma gamma chameleon
You come and glow, you come and glow.
Kick out the cats before you reply
  #22  
Old January 7th 05, 06:40 PM
Dave
external usenet poster
 
Posts: n/a
Default


"Martyn" wrote in message
...
Michael Rodgers wrote:
It's been almost a month now since I sent back my Shuttle.


snip

It took 8 weeks for Medion to replace a PDA car adaptor/charger for

me!!!!


Yep, nothing out of the ordinary im sorry to say, why people just cant
realise that sometimes things take time i dont know!!! Its frustrating, but
jumping up and down like a spoilt child over a return that will eventually
be dealt with is kinda stupid IMO.



  #23  
Old January 7th 05, 06:42 PM
Dave
external usenet poster
 
Posts: n/a
Default


"Gama Chameleon" wrote
in message news
On Fri, 07 Jan 2005 08:43:26 +0000, Martyn wrote:

Michael Rodgers wrote:
It's been almost a month now since I sent back my Shuttle.


snip

It took 8 weeks for Medion to replace a PDA car adaptor/charger for

me!!!!


They floopy drive on my medion PC has failed/was defective on receipt.
I guess its probably going to be better to replace the drive than send
the machine away.


Seeing as a floppy drive will cost less then the postage on sending the
whole thing back, then yes just buying a new floppy for under 10 quid would
probably be the sensible thing to do.



  #24  
Old January 7th 05, 06:45 PM
Jeff Gaines
external usenet poster
 
Posts: n/a
Default

On 07/01/2005 Dave wrote:


"Martyn" wrote in message
...
Michael Rodgers wrote:
It's been almost a month now since I sent back my Shuttle.


snip

It took 8 weeks for Medion to replace a PDA car adaptor/charger for

me!!!!


Yep, nothing out of the ordinary im sorry to say, why people just cant
realise that sometimes things take time i dont know!!! Its
frustrating, but jumping up and down like a spoilt child over a
return that will eventually be dealt with is kinda stupid IMO.



Nobody disputes that things take time.

The examples that have been given have been where things take an
unreasonable time. The law would not support such long delays but it is
rarely economic to take legal action. As long as suppliers can get away
with it they will.

As long as the majority accept that it is "nothing out of the ordinary"
the longer it will take for suppliers to understand it is not
acceptable.

We need some purchasers to get together, share costs and take some of
the big suppliers to court, it's the only way they will learn


--
Jeff Gaines
Posted with XanaNews 1.17.1.2 http://www.wilsonc.demon.co.uk/delphi.htm
  #25  
Old January 7th 05, 08:34 PM
Michael Rodgers
external usenet poster
 
Posts: n/a
Default

"Michael Rodgers" wrote in message
...
It's been almost a month now since I sent back my Shuttle. I don't want
anything fancy - no refunds, no alternative products, just another model,
exactly the same, to replace the one thats been faulty since arrival.


Well, Aria have redeemed themselves I think.

Received an email today - it was tested, found faulty, and they've sent a
Shuttle SN45G3 (Mine was a G2) to replace it.

Mind you, the G3 is £10 cheaper than the G2 on their website, so I hope it
is indeed an update model and not a cheaper alternative


  #26  
Old January 8th 05, 01:22 AM
Dave
external usenet poster
 
Posts: n/a
Default


"Jeff Gaines" wrote in message
...
On 07/01/2005 Dave wrote:


"Martyn" wrote in message
...
Michael Rodgers wrote:
It's been almost a month now since I sent back my Shuttle.

snip

It took 8 weeks for Medion to replace a PDA car adaptor/charger for

me!!!!


Yep, nothing out of the ordinary im sorry to say, why people just cant
realise that sometimes things take time i dont know!!! Its
frustrating, but jumping up and down like a spoilt child over a
return that will eventually be dealt with is kinda stupid IMO.



Nobody disputes that things take time.

The examples that have been given have been where things take an
unreasonable time. The law would not support such long delays but it is
rarely economic to take legal action. As long as suppliers can get away
with it they will.


The law im sorry to say does not have a clear definition of what is
"resonable time" and what is not.


As long as the majority accept that it is "nothing out of the ordinary"
the longer it will take for suppliers to understand it is not
acceptable.


I think 3-4 weeks like the original poster mentioned is reasonable time,
think of it like this..........
1. they have to test the item
2. they may not have a identical replacement in stock and need to order it
3. they may not be able to get an identical replacement and thus need to
decide on a suitable replacment
4. they may have sent you return away for repair
all the time they are doing this, try to remember they might be dealing
with several situations like this, personally i dont think 3-4 weeks is out
of order, once things get towards the 6-8 weeks period i would probably
start chasing if i had not heard from them, however if they have been in
contact no matter how minor, then id feel more reassured progress is being
made and would just keep politely in contact see they dont forget me
The length of time what is resonable is always open to interpretation,
hence probably why the law just uses the phrase "resonable time" rather
then an actual measured figure in hours, days, years or whatever it is they
think is resonable.


We need some purchasers to get together, share costs and take some of
the big suppliers to court, it's the only way they will learn


Sorry i think that is the wrong attitude to have if the suppliers are only
taking a long time, ok its frustrating, but by taking suppliers to court
that would have got round to supplying a replacement sooner or later, just
means therre is less time for the courts to deal with the real cowboys who
have no intention of replacing goods at all.



  #27  
Old January 8th 05, 01:34 AM
Dave
external usenet poster
 
Posts: n/a
Default


"Michael Rodgers" wrote in message
...
"Michael Rodgers" wrote in message
...
It's been almost a month now since I sent back my Shuttle. I don't want
anything fancy - no refunds, no alternative products, just another

model,
exactly the same, to replace the one thats been faulty since arrival.


Well, Aria have redeemed themselves I think.

Received an email today - it was tested, found faulty, and they've sent a
Shuttle SN45G3 (Mine was a G2) to replace it.


Perhaps now when you get it you could come back in here posting a thankyou
message, it is after all easier to stamp your feet say things like "Clearly
this is too much for them" babble about credit card company action etc,
rather then smile and say thanks and admit that you were just frustrated
how long it took to handle your return..


Mind you, the G3 is £10 cheaper than the G2 on their website, so I hope

it
is indeed an update model and not a cheaper alternative


What does the spec say on their site??? Is it better spec then what you
originally ordered??? If it is better or equal spec, then you have
absolutely no reason to complain, even if it is 10 quid cheaper. Prices
fluctuate, and if you went to court to moan you had been diddled out of a
tenner but gained a bit of equipment that was equal or better then you
originally ordered in specification terms, i suspect the judge/magistrates
(whoever!! depending on the type of court) would just roll around on the
floor laughing at you, smile, hand you a penny and send you on your way
The amount of time (approx 4 weeks) that it took them to sort your
replacement it seems is the average time it takes them, for me im happy to
wait 4 weeks safe in the knowledge that unless there is a cockup im gonna
get a replacement, for you 4 weeks maybe too long, however ask yourself
this....
Next time you order from a online company which would you prefer...
Aria, where if something goes wrong you know although it may take time it
gets sorted.
Or...
A company you might not have ordered from that may take the mick and keep
you waiting even longer then 4 weeks, or may not even deal with a return
you make ever at all,
personally i know what i would choose, the phrase better the devil you know
springs to mind



  #28  
Old January 8th 05, 02:03 AM
MC
external usenet poster
 
Posts: n/a
Default

"Dave" wrote in message
...

"Michael Rodgers" wrote in message
...
"Michael Rodgers" wrote in message
...
It's been almost a month now since I sent back my Shuttle. I don't want
anything fancy - no refunds, no alternative products, just another

model,
exactly the same, to replace the one thats been faulty since arrival.


Well, Aria have redeemed themselves I think.

Received an email today - it was tested, found faulty, and they've sent a
Shuttle SN45G3 (Mine was a G2) to replace it.


Perhaps now when you get it you could come back in here posting a thankyou
message, it is after all easier to stamp your feet say things like
"Clearly
this is too much for them" babble about credit card company action etc,
rather then smile and say thanks and admit that you were just frustrated
how long it took to handle your return..


Occassionally, fuss caused on here criticising Aria, has been known have
something to do with them sorting problems out. We know certain members of
their staff keep an eye on this group.

MC


  #29  
Old January 8th 05, 02:18 AM
Michael Rodgers
external usenet poster
 
Posts: n/a
Default

"Dave" wrote in message
...
Mind you, the G3 is £10 cheaper than the G2 on their website, so I hope

it
is indeed an update model and not a cheaper alternative


What does the spec say on their site???


Read the website wrong - it is indeed a higher specification and not cheaper
than the one I had before.

I'll wait until it arrives but I may well be posting some praise for Aria -
fair is only fair. They took *far to long* to check the product was faulty
in the first place, but they appear to have made up for it by shipping a
more expensive replacement as a replacement unit for me


  #30  
Old January 8th 05, 06:04 AM
Dave
external usenet poster
 
Posts: n/a
Default


"MC" wrote in message
...
"Dave" wrote in message
...

"Michael Rodgers" wrote in message
...
"Michael Rodgers" wrote in message
...
It's been almost a month now since I sent back my Shuttle. I don't

want
anything fancy - no refunds, no alternative products, just another

model,
exactly the same, to replace the one thats been faulty since

arrival.

Well, Aria have redeemed themselves I think.

Received an email today - it was tested, found faulty, and they've

sent a
Shuttle SN45G3 (Mine was a G2) to replace it.


Perhaps now when you get it you could come back in here posting a

thankyou
message, it is after all easier to stamp your feet say things like
"Clearly
this is too much for them" babble about credit card company action etc,
rather then smile and say thanks and admit that you were just

frustrated
how long it took to handle your return..


Occassionally, fuss caused on here criticising Aria, has been known have
something to do with them sorting problems out. We know certain members

of
their staff keep an eye on this group.


Surely thats a good thing for you personally as a customer?
I dont know what they need do to make you happy, especially if they have
sent you a new shuttle that is better in spec then your original order.



 




Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
RobD of Aria is a Star :))) Dave UK Computer Vendors 25 December 25th 04 10:59 PM
Aria - advice re postage refund (dodgy practice) Mark UK Computer Vendors 19 July 15th 04 10:01 AM
Aria RMA's How long? TribalKev UK Computer Vendors 9 December 20th 03 08:13 PM
120 gb is the Largest hard drive I can put in my 4550? David H. Lipman Dell Computers 65 December 11th 03 02:51 PM
hard drive backups with RAID 0 Joep Storage (alternative) 23 July 28th 03 09:23 PM


All times are GMT +1. The time now is 08:48 PM.


Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Copyright ©2004-2024 HardwareBanter.
The comments are property of their posters.