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#21
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On Fri, 07 Jan 2005 08:43:26 +0000, Martyn wrote:
Michael Rodgers wrote: It's been almost a month now since I sent back my Shuttle. snip It took 8 weeks for Medion to replace a PDA car adaptor/charger for me!!!! They floopy drive on my medion PC has failed/was defective on receipt. I guess its probably going to be better to replace the drive than send the machine away. -- Gamma gamma gamma chameleon You come and glow, you come and glow. Kick out the cats before you reply |
#22
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"Martyn" wrote in message ... Michael Rodgers wrote: It's been almost a month now since I sent back my Shuttle. snip It took 8 weeks for Medion to replace a PDA car adaptor/charger for me!!!! Yep, nothing out of the ordinary im sorry to say, why people just cant realise that sometimes things take time i dont know!!! Its frustrating, but jumping up and down like a spoilt child over a return that will eventually be dealt with is kinda stupid IMO. |
#23
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"Gama Chameleon" wrote in message news On Fri, 07 Jan 2005 08:43:26 +0000, Martyn wrote: Michael Rodgers wrote: It's been almost a month now since I sent back my Shuttle. snip It took 8 weeks for Medion to replace a PDA car adaptor/charger for me!!!! They floopy drive on my medion PC has failed/was defective on receipt. I guess its probably going to be better to replace the drive than send the machine away. Seeing as a floppy drive will cost less then the postage on sending the whole thing back, then yes just buying a new floppy for under 10 quid would probably be the sensible thing to do. |
#24
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On 07/01/2005 Dave wrote:
"Martyn" wrote in message ... Michael Rodgers wrote: It's been almost a month now since I sent back my Shuttle. snip It took 8 weeks for Medion to replace a PDA car adaptor/charger for me!!!! Yep, nothing out of the ordinary im sorry to say, why people just cant realise that sometimes things take time i dont know!!! Its frustrating, but jumping up and down like a spoilt child over a return that will eventually be dealt with is kinda stupid IMO. Nobody disputes that things take time. The examples that have been given have been where things take an unreasonable time. The law would not support such long delays but it is rarely economic to take legal action. As long as suppliers can get away with it they will. As long as the majority accept that it is "nothing out of the ordinary" the longer it will take for suppliers to understand it is not acceptable. We need some purchasers to get together, share costs and take some of the big suppliers to court, it's the only way they will learn -- Jeff Gaines Posted with XanaNews 1.17.1.2 http://www.wilsonc.demon.co.uk/delphi.htm |
#25
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"Michael Rodgers" wrote in message
... It's been almost a month now since I sent back my Shuttle. I don't want anything fancy - no refunds, no alternative products, just another model, exactly the same, to replace the one thats been faulty since arrival. Well, Aria have redeemed themselves I think. Received an email today - it was tested, found faulty, and they've sent a Shuttle SN45G3 (Mine was a G2) to replace it. Mind you, the G3 is £10 cheaper than the G2 on their website, so I hope it is indeed an update model and not a cheaper alternative |
#26
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"Jeff Gaines" wrote in message ... On 07/01/2005 Dave wrote: "Martyn" wrote in message ... Michael Rodgers wrote: It's been almost a month now since I sent back my Shuttle. snip It took 8 weeks for Medion to replace a PDA car adaptor/charger for me!!!! Yep, nothing out of the ordinary im sorry to say, why people just cant realise that sometimes things take time i dont know!!! Its frustrating, but jumping up and down like a spoilt child over a return that will eventually be dealt with is kinda stupid IMO. Nobody disputes that things take time. The examples that have been given have been where things take an unreasonable time. The law would not support such long delays but it is rarely economic to take legal action. As long as suppliers can get away with it they will. The law im sorry to say does not have a clear definition of what is "resonable time" and what is not. As long as the majority accept that it is "nothing out of the ordinary" the longer it will take for suppliers to understand it is not acceptable. I think 3-4 weeks like the original poster mentioned is reasonable time, think of it like this.......... 1. they have to test the item 2. they may not have a identical replacement in stock and need to order it 3. they may not be able to get an identical replacement and thus need to decide on a suitable replacment 4. they may have sent you return away for repair all the time they are doing this, try to remember they might be dealing with several situations like this, personally i dont think 3-4 weeks is out of order, once things get towards the 6-8 weeks period i would probably start chasing if i had not heard from them, however if they have been in contact no matter how minor, then id feel more reassured progress is being made and would just keep politely in contact see they dont forget me The length of time what is resonable is always open to interpretation, hence probably why the law just uses the phrase "resonable time" rather then an actual measured figure in hours, days, years or whatever it is they think is resonable. We need some purchasers to get together, share costs and take some of the big suppliers to court, it's the only way they will learn Sorry i think that is the wrong attitude to have if the suppliers are only taking a long time, ok its frustrating, but by taking suppliers to court that would have got round to supplying a replacement sooner or later, just means therre is less time for the courts to deal with the real cowboys who have no intention of replacing goods at all. |
#27
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"Michael Rodgers" wrote in message ... "Michael Rodgers" wrote in message ... It's been almost a month now since I sent back my Shuttle. I don't want anything fancy - no refunds, no alternative products, just another model, exactly the same, to replace the one thats been faulty since arrival. Well, Aria have redeemed themselves I think. Received an email today - it was tested, found faulty, and they've sent a Shuttle SN45G3 (Mine was a G2) to replace it. Perhaps now when you get it you could come back in here posting a thankyou message, it is after all easier to stamp your feet say things like "Clearly this is too much for them" babble about credit card company action etc, rather then smile and say thanks and admit that you were just frustrated how long it took to handle your return.. Mind you, the G3 is £10 cheaper than the G2 on their website, so I hope it is indeed an update model and not a cheaper alternative What does the spec say on their site??? Is it better spec then what you originally ordered??? If it is better or equal spec, then you have absolutely no reason to complain, even if it is 10 quid cheaper. Prices fluctuate, and if you went to court to moan you had been diddled out of a tenner but gained a bit of equipment that was equal or better then you originally ordered in specification terms, i suspect the judge/magistrates (whoever!! depending on the type of court) would just roll around on the floor laughing at you, smile, hand you a penny and send you on your way The amount of time (approx 4 weeks) that it took them to sort your replacement it seems is the average time it takes them, for me im happy to wait 4 weeks safe in the knowledge that unless there is a cockup im gonna get a replacement, for you 4 weeks maybe too long, however ask yourself this.... Next time you order from a online company which would you prefer... Aria, where if something goes wrong you know although it may take time it gets sorted. Or... A company you might not have ordered from that may take the mick and keep you waiting even longer then 4 weeks, or may not even deal with a return you make ever at all, personally i know what i would choose, the phrase better the devil you know springs to mind |
#28
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"Dave" wrote in message
... "Michael Rodgers" wrote in message ... "Michael Rodgers" wrote in message ... It's been almost a month now since I sent back my Shuttle. I don't want anything fancy - no refunds, no alternative products, just another model, exactly the same, to replace the one thats been faulty since arrival. Well, Aria have redeemed themselves I think. Received an email today - it was tested, found faulty, and they've sent a Shuttle SN45G3 (Mine was a G2) to replace it. Perhaps now when you get it you could come back in here posting a thankyou message, it is after all easier to stamp your feet say things like "Clearly this is too much for them" babble about credit card company action etc, rather then smile and say thanks and admit that you were just frustrated how long it took to handle your return.. Occassionally, fuss caused on here criticising Aria, has been known have something to do with them sorting problems out. We know certain members of their staff keep an eye on this group. MC |
#29
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"Dave" wrote in message
... Mind you, the G3 is £10 cheaper than the G2 on their website, so I hope it is indeed an update model and not a cheaper alternative What does the spec say on their site??? Read the website wrong - it is indeed a higher specification and not cheaper than the one I had before. I'll wait until it arrives but I may well be posting some praise for Aria - fair is only fair. They took *far to long* to check the product was faulty in the first place, but they appear to have made up for it by shipping a more expensive replacement as a replacement unit for me |
#30
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"MC" wrote in message ... "Dave" wrote in message ... "Michael Rodgers" wrote in message ... "Michael Rodgers" wrote in message ... It's been almost a month now since I sent back my Shuttle. I don't want anything fancy - no refunds, no alternative products, just another model, exactly the same, to replace the one thats been faulty since arrival. Well, Aria have redeemed themselves I think. Received an email today - it was tested, found faulty, and they've sent a Shuttle SN45G3 (Mine was a G2) to replace it. Perhaps now when you get it you could come back in here posting a thankyou message, it is after all easier to stamp your feet say things like "Clearly this is too much for them" babble about credit card company action etc, rather then smile and say thanks and admit that you were just frustrated how long it took to handle your return.. Occassionally, fuss caused on here criticising Aria, has been known have something to do with them sorting problems out. We know certain members of their staff keep an eye on this group. Surely thats a good thing for you personally as a customer? I dont know what they need do to make you happy, especially if they have sent you a new shuttle that is better in spec then your original order. |
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