If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
Aria RMA's - pathetic
It's been almost a month now since I sent back my Shuttle. I don't want
anything fancy - no refunds, no alternative products, just another model, exactly the same, to replace the one thats been faulty since arrival. Clearly this is too much for them. Does anyone know if this a situation where my Credit Card company can deal with it for me? I just want a working shuttle, as quickly as possible. Being without a machine for a month is taking the mick |
#2
|
|||
|
|||
On 06/01/2005 Michael Rodgers wrote:
It's been almost a month now since I sent back my Shuttle. I don't want anything fancy - no refunds, no alternative products, just another model, exactly the same, to replace the one thats been faulty since arrival. Clearly this is too much for them. Does anyone know if this a situation where my Credit Card company can deal with it for me? I just want a working shuttle, as quickly as possible. Being without a machine for a month is taking the mick I had the same issue with Dabs and an XCube. They proudly announce on their web site that warranty returns take 6 weeks and it did. I suspect that consumer law would deem this unreasonable but the time and cost involved in a court case makes it uneconomical. You could try your c/c company, last time I did that it took four months to get my money back. -- Jeff Gaines Posted with XanaNews 1.17.1.2 http://www.wilsonc.demon.co.uk/delphi.htm |
#3
|
|||
|
|||
"Michael Rodgers" wrote in message ... It's been almost a month now since I sent back my Shuttle. I don't want anything fancy - no refunds, no alternative products, just another model, exactly the same, to replace the one thats been faulty since arrival. I realise it is frustrating, im gonna through a return at the moment, however I must say that although it may take a while aria will eventually sort it. Also may i say that being "ALMOST a month" in terms of time that it takes many retailers to deal with a return is nothing. I had something as simple as a 20 odd quid graphics card go pop a few years back. It was ordered from ECLIPSE COMPUTERS, I returned it to them in the manner they wanted, was not able to track the return at all and had no communication from any staff (not a single email or phone call) in the end i had to basically hound them day in day out to get the thing replaced, when it was replaced it was with an inferior model, that had clearerly already been used. All this took 12+ weeks to sort, they refused to refund my postage that it cost to send the item back also. With aria it may take a while, but you can log into your account through their website to check on the status of the returned item, Customer Service also email you when the return has been processed, and when it is dispatched you should also get a courier tracking number emailed to you, so all in all even though it takes time atleast they communicate with you and deal with the return. Clearly this is too much for them. Clearly you failed to realise xmas is a busy time and clearly as it hasnt even been 4 weeks are a bit impatient, christ my return to aria took about 4 weeks in total, i emailed customer service about 3 weeks in just asking for any possible update on my return and they replied to me, so clearly its not beyond them, they did make a slight cock up with my return (basically cos the item was 11 months old and they automatically assumed that they could send an identical product to me, which they couldnt cos they no longer stock it. A few polite emails to Rob and Customer service at aria sorted things though ) I admit aria are not perfect when it comes to dealing with returns, however they seem to be a hell of a lot better then some of the clown companies ive had previous dealings with. Im guessing this is probably your first return of a computer part to one of the large online suppliers, if it wasnt you would know that expecting everything to be sorted in less then 4 weeks (especially over xmas) is expecting too much. Does anyone know if this a situation where my Credit Card company can deal with it for me? I just want a working shuttle, as quickly as possible. Being without a machine for a month is taking the mick You could contact the card people, however i generally find the polite calm approach works best with most companys. May i ask have you tried to contact them??? and if so was you polite?? Or did you make statements about getting the card company involved and say things like "Clearly this is too much for them." to the staff? If you did then im sorry to say it but rudeness will only get you what you dont want! I suggest an polite email just asking a few questions like...... Hi could you please if possible give me an update on my return, RMA number XXXX? (where XXXX is your returns number) Also try... If at all possible could you give a rough idea of how long the return is likely to take because............. (where ............. is the reason your in a hurry to get it returned) It only takes a bit of politeness and being resonable communication and im sure within the next say 2-3 weeks all will be sorted for you. |
#4
|
|||
|
|||
On Thu, 6 Jan 2005 12:57:21 -0000, "Michael Rodgers"
wrote: It's been almost a month now since I sent back my Shuttle. I don't want anything fancy - no refunds, no alternative products, just another model, exactly the same, to replace the one thats been faulty since arrival. Clearly this is too much for them. Does anyone know if this a situation where my Credit Card company can deal with it for me? I just want a working shuttle, as quickly as possible. Being without a machine for a month is taking the mick I returned a motherboard to them for a refund which my CC company had to get for me as Aria couldn't be arsed to do it - however I had a proof of refund so it may be difficult without that. -- Mike Jenkins Dreamcast/Gamecube FAQs - http://www.kwik-e-mart.org Mike's Auctions: http://tinyurl.com/2374h |
#5
|
|||
|
|||
"Michael Rodgers" wrote in message ... It's been almost a month now since I sent back my Shuttle. I don't want anything fancy - no refunds, no alternative products, just another model, exactly the same, to replace the one thats been faulty since arrival. Clearly this is too much for them. Does anyone know if this a situation where my Credit Card company can deal with it for me? I just want a working shuttle, as quickly as possible. Being without a machine for a month is taking the mick I would have returned for refund and ordered elsewhere. You'd have a working shuttle now. Replacements seem too difficult for most vendors |
#6
|
|||
|
|||
"Dave" wrote in message ... "Michael Rodgers" wrote in message ... Bloody hell m8. People cant afford to be without kit for a month!! He has waited more than long enough. He could quite easily order elsewhere and request a refund. More than a month to wait without a computer is considered unreasonable by anyones standards. |
#7
|
|||
|
|||
"Dave" wrote in message
... Clearly this is too much for them. Clearly you failed to realise xmas is a busy time and clearly as it hasnt even been 4 weeks are a bit impatient, I'm impatient not wanting to wait 4 weeks for a replacement for an item which has been faulty since arrival? As a contrast, I've just had to experience Ebuyer's RMA proceedure. I requested an RMA from them on Monday, posted it on Tuesday and have today received an e-note informing me the product has been tested, found faulty, and a new one is on its way. This is Ebuyer - a much bigger, more busy company than Aria... |
#8
|
|||
|
|||
"Mike" wrote in
: I would have returned for refund and ordered elsewhere. You'd have a working shuttle now. Replacements seem too difficult for most vendors As a rule I never do replacements when a refund as available. Its likely replacement comes from the same stock as to original. Its likely better offers are available by the time the replacement is issued. Any deadlines would be completely fubared by this time. Take the money and start again! I'm waiting for an RMA on a monitor with a few stuck pixels. In the meantime I've noticed that Digimate have changed their default response time to 14ms (from 16) Not sure why though... -- Lordy |
#9
|
|||
|
|||
"Michael Rodgers" wrote in message ... "Dave" wrote in message ... Clearly this is too much for them. Clearly you failed to realise xmas is a busy time and clearly as it hasnt even been 4 weeks are a bit impatient, I'm impatient not wanting to wait 4 weeks for a replacement for an item which has been faulty since arrival? Obviously perceptions differ on this one, some seem to expect goods to work on arrival or be replaced in a reasonable time. Others it would appear seem to think xmas or presumably wimbledon is an excelent reason for people to take months over fullfiling their duties as a supplier. I personaly see it as a learning exerience, one doesn't put one's bum in a bacon slicer twice. Oh I'm still awaiting replacement of the faulty DVD player ordered on the 1st of DEC if no-one had guessed, but frankly have now given up expecting anything reasonable as an outcome. I'd also suggest use of the killfile as previously advocated Micheal |
#10
|
|||
|
|||
"Mike" wrote in message . .. "Dave" wrote in message ... "Michael Rodgers" wrote in message ... Bloody hell m8. People cant afford to be without kit for a month!! He has waited more than long enough. He could quite easily order elsewhere and request a refund. More than a month to wait without a computer is considered unreasonable by anyones standards. I guess its just a matter of opinion, but im sorry to say many online retailers would take just as long or even longer dealing with a return, its frustrating but IMO if time spent without your PC is that important then the highstreet although more expensive is probably the best place for you to shop. |
Thread Tools | |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
RobD of Aria is a Star :))) | Dave | UK Computer Vendors | 25 | December 25th 04 10:59 PM |
Aria - advice re postage refund (dodgy practice) | Mark | UK Computer Vendors | 19 | July 15th 04 10:01 AM |
Aria RMA's How long? | TribalKev | UK Computer Vendors | 9 | December 20th 03 08:13 PM |
120 gb is the Largest hard drive I can put in my 4550? | David H. Lipman | Dell Computers | 65 | December 11th 03 02:51 PM |
hard drive backups with RAID 0 | Joep | Storage (alternative) | 23 | July 28th 03 09:23 PM |