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#1
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RMA vidcard to Newegg...
Hey!
Just a about an hour ago, I Fed-exed a vidcard (MSI Geforce4 Ti4200) to Newegg. I've had the card since last April ('03) and it arrived with the heatsink/fan barely attached. I used a bit of nylon that I shaved off a motherboard riser thereby attempting to make that HS/fan combo work properly. I guess it never did because the vidcard died in the wee hours of this morning. Does anyone here have some experience with RMA-ing stuff to Newegg, especially vidcards that Newegg is now not advertising on their website? TIA Faustus Dave King -- Faustus HomePage | http://home.earthlink.net/~davidkinghsd/index.html ICQ : 329002 |
#2
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I think the catch would be if the modification you did (via the nylon sliver thing) is tell tale or in some way gives them leverage
to decline. Should of sent it back with the HSF the way it was.....i know i know excitement of the moment, All that antisipation led you to believe that it wasn't that 'broken' for a NEW card.. ;^) Good luck, new egg is pretty good about stuff "Faustus" wrote in message ... Hey! Just a about an hour ago, I Fed-exed a vidcard (MSI Geforce4 Ti4200) to Newegg. I've had the card since last April ('03) and it arrived with the heatsink/fan barely attached. I used a bit of nylon that I shaved off a motherboard riser thereby attempting to make that HS/fan combo work properly. I guess it never did because the vidcard died in the wee hours of this morning. Does anyone here have some experience with RMA-ing stuff to Newegg, especially vidcards that Newegg is now not advertising on their website? TIA Faustus Dave King -- Faustus HomePage | http://home.earthlink.net/~davidkinghsd/index.html ICQ : 329002 |
#3
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You managed to send them back a purchase you made in April? Wow. Apart
from that, I suppose your modification would be the sticking point ... that and the 15% restocking fee. @drian. |
#4
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"Faustus" wrote in message
... Hey! Just a about an hour ago, I Fed-exed a vidcard (MSI Geforce4 Ti4200) to Newegg. I've had the card since last April ('03) and it arrived with the heatsink/fan barely attached. I used a bit of nylon that I shaved off a motherboard riser thereby attempting to make that HS/fan combo work properly. I guess it never did because the vidcard died in the wee hours of this morning. Does anyone here have some experience with RMA-ing stuff to Newegg, especially vidcards that Newegg is now not advertising on their website? TIA Faustus Dave King -- Faustus HomePage | http://home.earthlink.net/~davidkinghsd/index.html ICQ : 329002 Why did you even use the card in the card in the first place if it was obviously in unacceptable shape? How can you use it, let it die, and then RMA it back to New Egg? Are you expecting money back or a new card??? Shame on you! http://www.ourstrangeworld.com |
#5
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On Wed, 10 Sep 2003 23:50:38 GMT, "JAD" wrote:
I think the catch would be if the modification you did (via the nylon sliver thing) is tell tale or in some way gives them leverage to decline. Should of sent it back with the HSF the way it was.....i know i know excitement of the moment, All that antisipation led you to believe that it wasn't that 'broken' for a NEW card.. ;^) Good luck, new egg is pretty good about stuff Yeah, thanks...I just checked teh RMA status page and it says that Newegg has the card once again. I've already spent $12.42 to ship it back to them so I hope they are sympathetic. Faustus Dave King -- Faustus HomePage | http://home.earthlink.net/~davidkinghsd/index.html ICQ : 329002 |
#6
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Why did you even use the card in the card in the first place if it was obviously in unacceptable shape? How can you use it, let it die, and then RMA it back to New Egg? Are you expecting money back or a new card??? Shame on you! http://www.ourstrangeworld.com Uhm...shame on me? What about me saving them the time/hassle to service the card back in April? What's the difference with me sending the card now compared to then? Either way, they have process the RMA, right? Faustus Dave King -- Faustus HomePage | http://home.earthlink.net/~davidkinghsd/index.html ICQ : 329002 |
#7
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I RMA'd a Sapphire 9500 Pro OEM card back because the manufactuirer told me that it had a batch of bad onboard memory. NewEgg was out of the Sapphire cards and replaced it with a retail ATI 9500Pro (and offered me the option of a refund if I prefered) within a week. Great RMA service in my opinion!! Yeah, I'm hoping that they take into consideration that I tried to make the MSI card work without hassling them. Faustus Dave King -- Faustus HomePage | http://home.earthlink.net/~davidkinghsd/index.html ICQ : 329002 |
#8
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If you sent it back immediately, and didn't use it, they may have been able
to get it fixed properly.. preventing it's premature death.... Back then they probably would have done an immediate swap for a new card.. Now it is probably damaged beyond repair, because YOU continued to use it after it was received with physical damage.. That said, hopefully, they probably wont even notice the mod and replace it with a new card anyway. Just hope you don't have to wait to get it fixed by the manufacturer.... Let us know how it goes..... John S. "Faustus" wrote in message ... Why did you even use the card in the card in the first place if it was obviously in unacceptable shape? How can you use it, let it die, and then RMA it back to New Egg? Are you expecting money back or a new card??? Shame on you! http://www.ourstrangeworld.com Uhm...shame on me? What about me saving them the time/hassle to service the card back in April? What's the difference with me sending the card now compared to then? Either way, they have process the RMA, right? Faustus Dave King -- Faustus HomePage | http://home.earthlink.net/~davidkinghsd/index.html ICQ : 329002 |
#9
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"Muttley" wrote in message
news If you sent it back immediately, and didn't use it, they may have been able to get it fixed properly.. preventing it's premature death.... Back then they probably would have done an immediate swap for a new card.. Now it is probably damaged beyond repair, because YOU continued to use it after it was received with physical damage.. You answered quite perfectly for me. Thanks. http://www.ourstrangeworld.com |
#10
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On Wed, 10 Sep 2003 22:58:38 GMT, Faustus
wrote: Hey! Just a about an hour ago, I Fed-exed a vidcard (MSI Geforce4 Ti4200) to Newegg. I've had the card since last April ('03) and it arrived with the heatsink/fan barely attached. I used a bit of nylon that I shaved off a motherboard riser thereby attempting to make that HS/fan combo work properly. I guess it never did because the vidcard died in the wee hours of this morning. Does anyone here have some experience with RMA-ing stuff to Newegg, especially vidcards that Newegg is now not advertising on their website? TIA Faustus Dave King -- Faustus HomePage | http://home.earthlink.net/~davidkinghsd/index.html ICQ : 329002 Hey! Here's an update on my Newegg RMA adventure! Tomorrow Newegg will be shipping to me a Chaintech Ti4200 to replace the defunct MSI Ti4200. They cancelled the Fedex charge that I had incurred and aren't charging me shipping for the Chaintech! Newegg continues to set the standard for customer service! Faustus Dave King -- Faustus HomePage | http://home.earthlink.net/~davidkinghsd/index.html ICQ : 329002 |
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