hp 990cxi colour problem

Green is printed as a mixture or cyan and yellow. Try to determine which
color don't work. Do a cleaning cycle, except from cleaning will show you
which "primary" colors don't print (cyan, magenta-fuchsia, yellow). I
suppose it is just a color cartridge problem.

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Yianni
(remove number nine to reply)

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"Toby Austin" wrote in message
s.com...
My hp 990xci has started to print colours incorrectly. I did some tests
and it no longer prints green. I have 1) changed both the colour and
black + white cartridges, 2) uninstalled the drivers and installed the
latest from hp's website 3) run all the troubleshooting diagnostics to
clean heads etc.

Anyone any ideas before I get a new printer?

"Toby Austin" wrote in message
s.com...
My hp 990xci has started to print colours incorrectly. I did some tests
and it no longer prints green. I have 1) changed both the colour and
black + white cartridges, 2) uninstalled the drivers and installed the
latest from hp's website 3) run all the troubleshooting diagnostics to
clean heads etc.

Anyone any ideas before I get a new printer?

My guess is that your "new" cartridge was really old, beyond its shelf life.
Start by printing a diagnostic self test page as shown at the following:
http://www.hp.com/cposupport/printer...html#P128_4385
There should be nozzle patterns of black, cyan, magenta and yellow. If one of
the colors is missing check the cartridge warranty as shown at the following:
http://www.hp.com/cposupport/printer.../bpa02014.html If the
cartridge are within their warranty period contact HP or your dealer for a
replacement. If the cartridge is beyond the two year warranty period then
replace it with a fresh cartridge. When buying a new cartridge look for the
"install by" date on the box. I would look for an install by date at least six
months in the future.

Regards,
Bob Headrick, not speaking for my employer HP