ZipZoomFly and DOA Hitachi SATA drives

John Doe,
Here are the facts. ZipZoomFly has gotten four returns in six weeks
from four different customers. They all bought the same drive model,
and returned them because the drives were dented and defective.
ZipZoomFly told each of them that they damagted the drives and that
they were responsible. The head of returns was the one who
communicated this.

Given the strange nature of the dents and the frequency of the returns,
and the fact that all these customers protested violently at the
suggestion that they caused these problems, this is a case of either
horrible oversight at the ZipZoomFly returns department or one of
dishonesty.

On top of all this is the ethical question- what if it was one case
only- mine? Zipzoomfly has the choice whether to listion to me tell
them reapeatedly and consistently that I did not damage this item, that
it arrived damaged, or they can ignore what I say and blame me. There
are other steps in the delivery process where damage can occur, but ZZF
is choosing to ignore that (r or not investigate it) and blame the
customer.

So from my angle, there's nothing that will return ZZF to the status if
innocence here. No matter how many things they get right, the
willingness to occasionally screw a customer is all that should matter.

Albert Silverman wrote:

John Doe,
Here are the facts. ZipZoomFly has gotten four returns in six weeks
from four different customers. They all bought the same drive model,
and returned them because the drives were dented and defective.
ZipZoomFly told each of them that they damagted the drives and that
they were responsible. The head of returns was the one who
communicated this.

Given the strange nature of the dents and the frequency of the returns,
and the fact that all these customers protested violently at the
suggestion that they caused these problems, this is a case of either
horrible oversight at the ZipZoomFly returns department or one of
dishonesty.

On top of all this is the ethical question- what if it was one case
only- mine? Zipzoomfly has the choice whether to listion to me tell
them reapeatedly and consistently that I did not damage this item, that
it arrived damaged, or they can ignore what I say and blame me. There
are other steps in the delivery process where damage can occur, but ZZF
is choosing to ignore that (r or not investigate it) and blame the
customer.

So from my angle, there's nothing that will return ZZF to the status if
innocence here. No matter how many things they get right, the
willingness to occasionally screw a customer is all that should matter.

Well let's see, if they see hundreds of returned drives and the only four
they get that are dented all come from you, what should they believe?

--
--John
Reply to jclarke at ae tee tee global dot net
(was jclarke at eye bee em dot net)

"Albert Silverman" wrote:

John Doe,
Here are the facts. ZipZoomFly has gotten four returns in six
weeks from four different customers. They all bought the same
drive model, and returned them because the drives were dented and
defective. ZipZoomFly told each of them that they damagted the
drives and that they were responsible. The head of returns was the
one who communicated this.

Given the strange nature of the dents and the frequency of the
returns, and the fact that all these customers protested violently
at the suggestion that they caused these problems, this is a case
of either horrible oversight at the ZipZoomFly returns department
or one of dishonesty.

On top of all this is the ethical question- what if it was one case
only- mine? Zipzoomfly has the choice whether to listion to me
tell them reapeatedly and consistently that I did not damage this
item, that it arrived damaged, or they can ignore what I say and
blame me. There are other steps in the delivery process where
damage can occur, but ZZF is choosing to ignore that (r or not
investigate it) and blame the customer.

So from my angle, there's nothing that will return ZZF to the
status if innocence here. No matter how many things they get
right, the willingness to occasionally screw a customer is all that
should matter.

I think you are pretending that all customers are goodie two shoes.

You are asking everyone to believe your story. In fact, some
customers will lie. I tend to believe you except when you pretend to
know what other customers actually experience. You don't know. I
certainly understand how you must feel. However, the circumstance
you describe is a problem with online purchases. Since there is no
way the merchant can know, the merchant is not 100% at fault. You
get what you pay for. If you want the best guarantee and the least
risk, by from a local store.

Your complaint is well documented. Let us know how it turns out, the
final result.

Good luck.







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From: "Albert Silverman"
From: "Albert Silverman" tintintx @hotmail.com
Newsgroups: alt.comp.hardware.pc-homebuilt,comp.sys.ibm.pc.hardware.storage
Subject: ZipZoomFly and DOA Hitachi SATA drives
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PriceGrabber's store rating for ZipZoomFly is five stars (highest)
based on store reviews by 8,347 customers. That kind of customer
satisfaction is not earned by a company that "screws" customers.

jimbo

On the contrary- you are in the best position to selectively screw
people if you have an excellent reputation.

Albert Silverman wrote:

On the contrary- you are in the best position to selectively screw
people if you have an excellent reputation.


Except your 'excellent reputation' would quickly degrade to none at all, so
it's a self defeating proposition.

Not to mention that if you're the type who thinks that way it's unlikely
you'd ever get to the point of an 'excellent reputation' to begin with.

So, you think that ZipZoomFly, a company with the highest customer
rating at PriceGrabber, 8,347 statisfied customers, has singled out YOU
to screw?

Help, help the paranoids are after me!

jimbo

There's certainly something extremely fraudulent taking place at
ZipZoomFly. We ordered 4 Hitachi hard drives from them and they were
received timely. They were shrink-wrapped. When we opened them, they
were in perfect physical condition but 2 of the 4 hard drives were not
recognized by the OS and were making clicking noises when installed 9by
professional installers who built over 500 PCs in our company). We
called ZipZoomFly and got an RMA for refund (because we couldn't wait 2
weeks for replacements that might or might not be functional judging by
the 50% failure ratio of this shipment).

The drives were packed with extreme care in ZipZoomFly's own
double-foam casing and were then double-packed and shipped back to them
via FedEx ground. Tracking records show they received them on February
11, 2005. On February 15, we receive an email from an "Andy Huynh" who
apparently is the ONLY person in their returns dept. with pictures of
two Hitachi drives with severe physical damage (one of them has a whole
chunk of metal missing and the other looks like it was punctured with 6
inch nails!!! Of course their "pictures" conveniently do not show the
serial numbers of the damaged hard drives!

After over 30 calls and wait of over 2 hours collectively holding on
line on the only non-toll free phone number ZipZoomFly provides (paying
long distance tolls during the wait), I spoke to a lady named "Holly"
who was quite rude and stated that "they'd send the drives back to
Hitachi and only if Hitachi agreed to replace them they would refund
our money". I stated that this was ridiculous and that I packed the
drives personally (and they were in perfect physical shape) and also
***HAVE PICTURES** (standard procedure at our company when returning
items) of the hard drives being packed at which point "she wanted to
see the pictures". When I informed her that the pictures would be sent
directly to our credit card company and ONLY our credit card company,
she told me that "she wasn't going to spend all day on the phone with
me" and abruptly "forwarded me to a supervisor". Needless to say I got
an answering machine. I left a message but the call was never returned.

I also asked her if there was visible damage to the box so I could
claim the FedEx insurance. "Holy" stated that had there been
visible damage, they wouldn't have opened the box and they would
notify us and FedEx.

The clincher is that we've bought well over $100,000 worth of equipment
from Google Gear/ZipZoomFly in the past year and even placed a new
order (our last one of course) yesterday. Not only ZipZoomFly didn't
care we were a very large customer, they basically took our money and
sent us to hell!!!

Fortunately our loss is only $168 - being a company it's a
right-off so we won't go poor over this but I'd hate to be an
unsuspecting consumer getting scammed this way. It's a shame to see
this happening because they used to be a good company.

So, BUYER BEWARE dealing with these people-I have a suspicion there's
an inside scam running and someone is pocketing some money at
ZipZoomFly.


There's something very suspicious going on
Albert Silverman wrote:
A month ago, I ordered two 250GB SATA drives from ZipZoomFly.com.
They
both arrived DOA with scratches around the case screws. One was
dented
on the lid. I reported all this in my RMA request. After some delay,
I
was granted a RMA number, and sent them back. That was over two weeks
ago.

They've had them for a week, and the only communication I've received
from them stated that the dented one was damaged by me, and would not
necessarily be covered by warranty. If Hitachi replaced it, I'd be
in
the clear, but ZipZoomFly would not issue a replacement if Hitachi
considered the warranty voided.

Their communication was quite poor (and their customer service gives
the impression of being a shoestring operation.) They have not
confirmed that either is defective.

ZipZoomFly's packaging in shipping was more than adequate (and their
shipping fast). The drives were sealed when I got them. So one
would
have to guess that they were damaged before shipment. But
ZipZoomFly's
"customer service" approach has put me in a situation where I have no
evidence. As far as they are concerned I damaged the drive.

It frankly seems reasonable that they would wonder if I damaged the
one
drive. They ship out new drives and if it comes back looking like
someone dropped it, well, the customer could have done it, right?

Except in this case there are three other customers who posted to
www.resellerratings.com who had the exact same problem, who placed
their initial order around the time I did mine. We're taliing the
exact same drives- the Hitachi one I mentioned above- and in each
case
the drives were dented and DOA. One person said the drive looked
like
it had been shot with a BB gun. another sent two back, ordered
replacements, and the replacements were similarly damaged.

In every case, ZipZoomFly is asserting that the buyers of these
drives
damaged them.

I can only guess that if there are four cases like this at one review
site from such a short period as this, there must be others, and
ZipZoomFly must know that they shipped a large batch of bad drives to
customers.

At this point, I am looking for any similar, essentially identical
testimonies from other ZipZoomFly customers. While I feel there's
something seriously fradulent about all this, I really would be happy
to just get a full refund, and I'd like as much help as I can in
backing up my position with my credit card company.

Oh, and perhaps I should also add that I've done business with them
before. If they get it right the first time, they are an excellent
value. But clearly, I've ordered from low-cost online retailers one
time too many.

Please contact me at

Why don't I believe you????? Pure bull----!!!!! Another attempt to
disparage a fine company.

I have no connection to ZipZoomFly except as a very satisfied customer.
I have seen similar attempts to disparage other companies. I suspect
some competitor thinks this is a way to gain an edge on a company that
they are not able to compete with otherwise. A very despicable
practice.

jimbo

"John H." wrote:

Hi.
I'm glad you posted this.I sure wont be buying anything from them.I
will keep on buying my stuff from newegg.I was going to buy some
lite-on cd/dvd burners from them.

You posted just to tell us that you're glad he posted and that you
will be buying from a different company?







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