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ZipZoomFly and DOA Hitachi SATA drives
A month ago, I ordered two 250GB SATA drives from ZipZoomFly.com. They
both arrived DOA with scratches around the case screws. One was dented on the lid. I reported all this in my RMA request. After some delay, I was granted a RMA number, and sent them back. That was over two weeks ago. They've had them for a week, and the only communication I've received from them stated that the dented one was damaged by me, and would not necessarily be covered by warranty. If Hitachi replaced it, I'd be in the clear, but ZipZoomFly would not issue a replacement if Hitachi considered the warranty voided. Their communication was quite poor (and their customer service gives the impression of being a shoestring operation.) They have not confirmed that either is defective. ZipZoomFly's packaging in shipping was more than adequate (and their shipping fast). The drives were sealed when I got them. So one would have to guess that they were damaged before shipment. But ZipZoomFly's "customer service" approach has put me in a situation where I have no evidence. As far as they are concerned I damaged the drive. It frankly seems reasonable that they would wonder if I damaged the one drive. They ship out new drives and if it comes back looking like someone dropped it, well, the customer could have done it, right? Except in this case there are three other customers who posted to www.resellerratings.com who had the exact same problem, who placed their initial order around the time I did mine. We're taliing the exact same drives- the Hitachi one I mentioned above- and in each case the drives were dented and DOA. One person said the drive looked like it had been shot with a BB gun. another sent two back, ordered replacements, and the replacements were similarly damaged. In every case, ZipZoomFly is asserting that the buyers of these drives damaged them. I can only guess that if there are four cases like this at one review site from such a short period as this, there must be others, and ZipZoomFly must know that they shipped a large batch of bad drives to customers. At this point, I am looking for any similar, essentially identical testimonies from other ZipZoomFly customers. While I feel there's something seriously fradulent about all this, I really would be happy to just get a full refund, and I'd like as much help as I can in backing up my position with my credit card company. Oh, and perhaps I should also add that I've done business with them before. If they get it right the first time, they are an excellent value. But clearly, I've ordered from low-cost online retailers one time too many. Please contact me at |
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