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#1
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Presario won't turn on
Quite a few people are having this problem from the looks of the user groups
on Compaqs support forums. I have a 1200-XL110 with Windows 98SE. It is about 3 yrs old. Haven't really used it that much. Last fall, it wouldn't boot up from either the battery or the AC power cord. The power cord light came on but that was all that happened. Took it to CompUSA who did the remove battery, and hold down the power button for 90 seconds trick (that I didn't know about) and charged me $140. Next few times that it did this, that trick worked and laptop would power up. Now, nothing works. I have tried some of the suggestions that I read about in the support forums but I don't know anything about opening up the laptop so I haven't fooled with any suggestions about the CMOS battery, etc. I saw a couple of laptop repair places on the web but I hesitate to use them because I don't know anything about them. They offer to give an estimate when you tell them the problem and say that they won't charge if they can't fix the problem. Has anyone ever used any of these places? CompUSA told me that they do not think it is worth fixing but I paid about $1500 for it three yrs ago and some of the folks in the support forum say that they found it to be a solder problem between the power switch and the motherboard. They also say that Compaq/HP should do the right thing and fix all of these dead laptops for people for a nominal fee since it seems to be a design/engineering defect. I don't want to pay more than $150 to have this fixed but I'm not sure that I can get it fixed. Has any one here heard about this as a problem for Compaq laptops? Not sure why Compaq/HP isn't taking better care of their customers. I know that this will be my last purchase of their brand. Thks |
#2
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All I've got to say is IT'S 3 YEARS OLD! Buy a dell, IBM, Toshiba without
extended warranty and let's see what they do for you 3 years after. You are being extremely unreasonable with the whole "Not sure why Compaq/HP isn't taking better care of their customers." That's a load of bull... With that of my chest - I would suggest taking it in to a local repair shop that ISN'T one of the big boys (Best buy, CompUSA) etc. I've always had success with the smaller guys since they want your business more. I would be wary about sending it in through the web without some sort of reference (IE friend who's used them, etc.) Deep "Irishpat" wrote in message ... Quite a few people are having this problem from the looks of the user groups on Compaqs support forums. I have a 1200-XL110 with Windows 98SE. It is about 3 yrs old. Haven't really used it that much. Last fall, it wouldn't boot up from either the battery or the AC power cord. The power cord light came on but that was all that happened. Took it to CompUSA who did the remove battery, and hold down the power button for 90 seconds trick (that I didn't know about) and charged me $140. Next few times that it did this, that trick worked and laptop would power up. Now, nothing works. I have tried some of the suggestions that I read about in the support forums but I don't know anything about opening up the laptop so I haven't fooled with any suggestions about the CMOS battery, etc. I saw a couple of laptop repair places on the web but I hesitate to use them because I don't know anything about them. They offer to give an estimate when you tell them the problem and say that they won't charge if they can't fix the problem. Has anyone ever used any of these places? CompUSA told me that they do not think it is worth fixing but I paid about $1500 for it three yrs ago and some of the folks in the support forum say that they found it to be a solder problem between the power switch and the motherboard. They also say that Compaq/HP should do the right thing and fix all of these dead laptops for people for a nominal fee since it seems to be a design/engineering defect. I don't want to pay more than $150 to have this fixed but I'm not sure that I can get it fixed. Has any one here heard about this as a problem for Compaq laptops? Not sure why Compaq/HP isn't taking better care of their customers. I know that this will be my last purchase of their brand. Thks |
#3
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Took it to
CompUSA who did the remove battery, and hold down the power button for 90 seconds trick (that I didn't know about) and charged me $140. The CMOS battery? Or the main running battery? If the CMOS battery hasn't been replaced, try that.... Dale |
#4
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So you think all companies should warranty their products for life? You've
got to be joking. We all know your positions on this stuff Dale, and I don't think I'm being unreasonable here. If you had something break 2 years after the warranty dies on it AND you decided not to get the extended warranty, I'm sorry, you are SOL. Now if it was a reoccuring problem that the person experienced during the warranty period and it happened 2 months and not 2 years after the end of the warranty, then I would agree. On this case I think it's a load of bull. I've NEVER expected ANY company to do that for me and this is not all because I'm Pro-Compaq. This is common sense. Deep "DEJ57" wrote in message ... All I've got to say is IT'S 3 YEARS OLD! Buy a dell, IBM, Toshiba without extended warranty and let's see what they do for you 3 years after. You are being extremely unreasonable with the whole "Not sure why Compaq/HP isn't taking better care of their customers." That's a load of bull... I couldn't disagree more. If it really is a problem due to poor engineering, examples abound with companies that stand up and take their lumps with various recalls to repair problems past the warranty period. Although not faultless, auto industry as one example. I've always thought highly and are more likely to purchase again from companies that take "the extra mile" rather than look for any excuse not to be of service. Dale |
#5
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Not necessarily true.
If the defect results in a federally mandated recall, it is more than likely it will be covered whether your car is in warranty or not. Mind you, I am not implying this should apply to a computer. But on the other hand the computer companies should make more of an attempt to correct defective computers than they currently do. "David B." wrote in message news:nQZSa.114668$ye4.83890@sccrnsc01... I have to agree with Deep on this issue, warranties begin and warranties end, period. If you get warranty service a couple months after expiration consider yourself lucky, but expecting it after 2 years is unreasonable. Automobiles are built with defects all the time, notices are issued called TSB's (technical service bulletins) and if your vehicle is still under warranty and you have a problem stated in a TSB, it will be covered, if your car is a year old and you have a problem stated in a TSB, the repair is coming out of your pocket. -- ---------------------------------------------------------------- "Deep" wrote in message e.rogers.com... So you think all companies should warranty their products for life? You've got to be joking. We all know your positions on this stuff Dale, and I don't think I'm being unreasonable here. If you had something break 2 years after the warranty dies on it AND you decided not to get the extended warranty, I'm sorry, you are SOL. Now if it was a reoccuring problem that the person experienced during the warranty period and it happened 2 months and not 2 years after the end of the warranty, then I would agree. On this case I think it's a load of bull. I've NEVER expected ANY company to do that for me and this is not all because I'm Pro-Compaq. This is common sense. Deep "DEJ57" wrote in message ... All I've got to say is IT'S 3 YEARS OLD! Buy a dell, IBM, Toshiba without extended warranty and let's see what they do for you 3 years after. You are being extremely unreasonable with the whole "Not sure why Compaq/HP isn't taking better care of their customers." That's a load of bull... I couldn't disagree more. If it really is a problem due to poor engineering, examples abound with companies that stand up and take their lumps with various recalls to repair problems past the warranty period. Although not faultless, auto industry as one example. I've always thought highly and are more likely to purchase again from companies that take "the extra mile" rather than look for any excuse not to be of service. Dale |
#6
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Perhaps so but that is irrelevant for this particular case. There are good
examples and there are bad examples. It happens in all industries across the board... Deep "Irene" wrote in message ... Not necessarily true. If the defect results in a federally mandated recall, it is more than likely it will be covered whether your car is in warranty or not. Mind you, I am not implying this should apply to a computer. But on the other hand the computer companies should make more of an attempt to correct defective computers than they currently do. "David B." wrote in message news:nQZSa.114668$ye4.83890@sccrnsc01... I have to agree with Deep on this issue, warranties begin and warranties end, period. If you get warranty service a couple months after expiration consider yourself lucky, but expecting it after 2 years is unreasonable. Automobiles are built with defects all the time, notices are issued called TSB's (technical service bulletins) and if your vehicle is still under warranty and you have a problem stated in a TSB, it will be covered, if your car is a year old and you have a problem stated in a TSB, the repair is coming out of your pocket. -- ---------------------------------------------------------------- "Deep" wrote in message e.rogers.com... So you think all companies should warranty their products for life? You've got to be joking. We all know your positions on this stuff Dale, and I don't think I'm being unreasonable here. If you had something break 2 years after the warranty dies on it AND you decided not to get the extended warranty, I'm sorry, you are SOL. Now if it was a reoccuring problem that the person experienced during the warranty period and it happened 2 months and not 2 years after the end of the warranty, then I would agree. On this case I think it's a load of bull. I've NEVER expected ANY company to do that for me and this is not all because I'm Pro-Compaq. This is common sense. Deep "DEJ57" wrote in message ... All I've got to say is IT'S 3 YEARS OLD! Buy a dell, IBM, Toshiba without extended warranty and let's see what they do for you 3 years after. You are being extremely unreasonable with the whole "Not sure why Compaq/HP isn't taking better care of their customers." That's a load of bull... I couldn't disagree more. If it really is a problem due to poor engineering, examples abound with companies that stand up and take their lumps with various recalls to repair problems past the warranty period. Although not faultless, auto industry as one example. I've always thought highly and are more likely to purchase again from companies that take "the extra mile" rather than look for any excuse not to be of service. Dale |
#7
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My statement is entirely true, a recall is not the same thing as a TSB. To put in computer terms, a TSB would be a laptop that has a
higher than average failure of the solder joints on a power switch, a service bulletin may be put out on this for the techs so if they have a system which exhibits the symptoms of the problem, it might help them fix the problem, but if the machine is out of warranty the consumer is still going to foot the bill, a recall would be something like a faulty power adapter which has a history of causing fires, this adapter would be replaced at no charge to the consumer even if the machine is out of warranty. It doesn't matter what product or manufacturer you want to discuss, I wouldn't expect to get any free service on an item that is no longer under warranty. -- ---------------------------------------------------------------- "Irene" wrote in message ... Not necessarily true. If the defect results in a federally mandated recall, it is more than likely it will be covered whether your car is in warranty or not. Mind you, I am not implying this should apply to a computer. But on the other hand the computer companies should make more of an attempt to correct defective computers than they currently do. "David B." wrote in message news:nQZSa.114668$ye4.83890@sccrnsc01... I have to agree with Deep on this issue, warranties begin and warranties end, period. If you get warranty service a couple months after expiration consider yourself lucky, but expecting it after 2 years is unreasonable. Automobiles are built with defects all the time, notices are issued called TSB's (technical service bulletins) and if your vehicle is still under warranty and you have a problem stated in a TSB, it will be covered, if your car is a year old and you have a problem stated in a TSB, the repair is coming out of your pocket. -- ---------------------------------------------------------------- "Deep" wrote in message e.rogers.com... So you think all companies should warranty their products for life? You've got to be joking. We all know your positions on this stuff Dale, and I don't think I'm being unreasonable here. If you had something break 2 years after the warranty dies on it AND you decided not to get the extended warranty, I'm sorry, you are SOL. Now if it was a reoccuring problem that the person experienced during the warranty period and it happened 2 months and not 2 years after the end of the warranty, then I would agree. On this case I think it's a load of bull. I've NEVER expected ANY company to do that for me and this is not all because I'm Pro-Compaq. This is common sense. Deep "DEJ57" wrote in message ... All I've got to say is IT'S 3 YEARS OLD! Buy a dell, IBM, Toshiba without extended warranty and let's see what they do for you 3 years after. You are being extremely unreasonable with the whole "Not sure why Compaq/HP isn't taking better care of their customers." That's a load of bull... I couldn't disagree more. If it really is a problem due to poor engineering, examples abound with companies that stand up and take their lumps with various recalls to repair problems past the warranty period. Although not faultless, auto industry as one example. I've always thought highly and are more likely to purchase again from companies that take "the extra mile" rather than look for any excuse not to be of service. Dale |
#8
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Exactly. I have a Honda Prelude. It's WAY past it's warranty.
I believe you are missing the point I was making. You suggest I said that companies should fix any problem that occurs within or outside of the warranty. I actually said that I think, IF ITS A DESIGN DEFECT, common to all of the products made, that companies would be better served to go the extra mile and fix it. I believe Compaq did that several years ago on one of its laptop AC adaptors (but possibly only because they could catch fire, and catch Compaq in a lot of liability). And wasn't it Firestone who could avoid liability for faulty tires? I don't expect companies to fix problems beyond the warranty unless its some thing like an actual design flaw or fraud that they are reasonably responsible for. Dale |
#9
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And wasn't it Firestone who could avoid liability for faulty tires?
Make that couldn't.... |
#10
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Well then that's different. That isn't the case here though. I don't hear or read about these laptops not turning on after 3 years all the time in here, so the point you were making on me is lost. In this particular case, warranty or service is not justified. A design defect should maybe be looked at more closely, but usually evidence of the design defect would should up during the warranty period. From the first post in this string: "...Quite a few people are having this problem from the looks of the user groups on Compaqs support forums...some of the folks in the support forum say that they found it to be a solder problem between the power switch and the motherboard. They also say that Compaq/HP should do the right thing and fix all of these dead laptops for people for a nominal fee since it seems to be a design/engineering defect..." Certainly I don't know if the statements are correct, but IF they are, I tend to agree. Dale |
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