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Return postage for unsuitable mail order goods



 
 
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  #1  
Old December 16th 04, 09:18 PM
Trev
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Default Return postage for unsuitable mail order goods


"Zarbol Tsar" wrote in message
...
If I order some goods over the internet from a UK company and I am
based in the UK then who has to pay return postage if the goods are
unsuitable?

Does the Distance Selling Directive (or perhaps even the Sale of
Goods Act) specify who has to pay the postage for returns made under
such circumstances?


You and why not. If you buy a shirt at M & S then decide it the wrong shade
so take it back Do M & S Give you the bus fare too



  #2  
Old December 17th 04, 12:20 AM
hissing
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On Thu, 16 Dec 2004 20:13:44 +0000, Zarbol Tsar wrote:

If I order some goods over the internet from a UK company and I am
based in the UK then who has to pay return postage if the goods are
unsuitable?

Does the Distance Selling Directive (or perhaps even the Sale of
Goods Act) specify who has to pay the postage for returns made under
such circumstances?


Depends, are the goods unsuitable because they don't do what the retailer
said they do or they are broken? or is it that you decided you don't
like them/want them anymore? If it is the first answer then the retailer
should pay, if not you should pay unless their t&cs say they will.
  #3  
Old December 17th 04, 12:27 PM
tarquinlinbin
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On Thu, 16 Dec 2004 20:13:44 GMT, Zarbol Tsar wrote:

If I order some goods over the internet from a UK company and I am
based in the UK then who has to pay return postage if the goods are
unsuitable?

Does the Distance Selling Directive (or perhaps even the Sale of
Goods Act) specify who has to pay the postage for returns made under
such circumstances?

This is down to the terms and conditions on the retailers website,,,
  #4  
Old December 17th 04, 01:11 PM
Jason
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Default

On Thu, 16 Dec 2004 20:18:28 -0000, "Trev"
trevbowdenATdsl.pipexDOTnet wrote:

"Zarbol Tsar" wrote in message
...
If I order some goods over the internet from a UK company and I am
based in the UK then who has to pay return postage if the goods are
unsuitable?

Does the Distance Selling Directive (or perhaps even the Sale of
Goods Act) specify who has to pay the postage for returns made under
such circumstances?


You and why not. If you buy a shirt at M & S then decide it the wrong shade
so take it back Do M & S Give you the bus fare too


We're not taking about something being the wrong shade/colour/etc etc,
which wouldn't be covered under the SoGA or DDD.

We're talking about goods being "unsuitable" - which is a different
matter entirely, and the postage issue is a very good question IMHO.

--
Cheers,

Jason.
  #5  
Old December 17th 04, 03:05 PM
Zoe Brown
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Posts: n/a
Default


"Zarbol Tsar" wrote in message
...
If I order some goods over the internet from a UK company and I am
based in the UK then who has to pay return postage if the goods are
unsuitable?

Does the Distance Selling Directive (or perhaps even the Sale of
Goods Act) specify who has to pay the postage for returns made under
such circumstances?


unsuitable how ? do they fit the purpose for which they are sold or are
they the the wrong size or something ?


  #6  
Old December 17th 04, 03:06 PM
Zoe Brown
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Posts: n/a
Default


If I order some goods over the internet from a UK company and I am
based in the UK then who has to pay return postage if the goods are
unsuitable?

Does the Distance Selling Directive (or perhaps even the Sale of
Goods Act) specify who has to pay the postage for returns made under
such circumstances?

This is down to the terms and conditions on the retailers website,,,


No it isn't. The T*C cannot override the SOGA or DSA !!


  #7  
Old December 17th 04, 04:48 PM
Bob Eager
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Default

On Fri, 17 Dec 2004 14:06:57 UTC, "Zoe Brown"
wrote:


If I order some goods over the internet from a UK company and I am
based in the UK then who has to pay return postage if the goods are
unsuitable?

Does the Distance Selling Directive (or perhaps even the Sale of
Goods Act) specify who has to pay the postage for returns made under
such circumstances?

This is down to the terms and conditions on the retailers website,,,


No it isn't. The T*C cannot override the SOGA or DSA !!


No, but the DSA doesn't make it clear who pays the postage. So in a DSA
case it *is* down to the T&Cs.
--
Bob Eager
begin a new life...dump Windows!
  #8  
Old December 17th 04, 05:15 PM
Zoe Brown
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Posts: n/a
Default


"Bob Eager" wrote in message
...
On Fri, 17 Dec 2004 14:06:57 UTC, "Zoe Brown"
wrote:


If I order some goods over the internet from a UK company and I am
based in the UK then who has to pay return postage if the goods are
unsuitable?

Does the Distance Selling Directive (or perhaps even the Sale of
Goods Act) specify who has to pay the postage for returns made under
such circumstances?
This is down to the terms and conditions on the retailers website,,,


No it isn't. The T*C cannot override the SOGA or DSA !!


No, but the DSA doesn't make it clear who pays the postage. So in a DSA
case it *is* down to the T&Cs.


yes it does.

http://www.tradingstandards.gov.uk/c...V0051-1111.txt

the customer has to pay if they simply change their mind.


  #9  
Old December 17th 04, 05:32 PM
Bob Eager
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Posts: n/a
Default

On Fri, 17 Dec 2004 16:15:53 UTC, "Zoe Brown"
wrote:

"Bob Eager" wrote in message
...
On Fri, 17 Dec 2004 14:06:57 UTC, "Zoe Brown"
wrote:


If I order some goods over the internet from a UK company and I am
based in the UK then who has to pay return postage if the goods are
unsuitable?

Does the Distance Selling Directive (or perhaps even the Sale of
Goods Act) specify who has to pay the postage for returns made under
such circumstances?
This is down to the terms and conditions on the retailers website,,,

No it isn't. The T*C cannot override the SOGA or DSA !!


No, but the DSA doesn't make it clear who pays the postage. So in a DSA
case it *is* down to the T&Cs.


yes it does.

http://www.tradingstandards.gov.uk/c...V0051-1111.txt

the customer has to pay if they simply change their mind.


No, it's down to the T&Cs. They may *allow* the customer to return the
goods post paid. I'm perfectly aware of what TS say.

--
Bob Eager
begin a new life...dump Windows!
  #10  
Old December 17th 04, 05:40 PM
Trev
external usenet poster
 
Posts: n/a
Default


"Zoe Brown" wrote in message
...

"Bob Eager" wrote in message
...
On Fri, 17 Dec 2004 14:06:57 UTC, "Zoe Brown"
wrote:


If I order some goods over the internet from a UK company and I am
based in the UK then who has to pay return postage if the goods are
unsuitable?

Does the Distance Selling Directive (or perhaps even the Sale of
Goods Act) specify who has to pay the postage for returns made under
such circumstances?
This is down to the terms and conditions on the retailers website,,,

No it isn't. The T*C cannot override the SOGA or DSA !!


No, but the DSA doesn't make it clear who pays the postage. So in a DSA
case it *is* down to the T&Cs.


yes it does.

http://www.tradingstandards.gov.uk/c...V0051-1111.txt

the customer has to pay if they simply change their mind.


Why else would the DSA come into it . If they didn't change their minds they
would not wish to return it/Them.
If the goods are unsuitable because the are damaged or not the goods that
where ordered then the user may have protection under SOGA. But if the Buyer
buys a Round pin plug and finds that it is unsuited to his SQ pin sockets
that is his mistake.


 




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