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Returns to DABS
My first order with DABS.COM. The goods were faulty on receipt. I
have informed them and am now waiting for an rma number. How long should I expect to wait for the number and is there any benefit in sending e-mails to hurry them along or might that slow things up even more? (I have been waiting 9 days already.) I see from postings here that they have a bit of a reputation for poor after-sales service. Wish I had checked here before placing the order but I guess I will put it down to experience. The prices were very keen but I can see the reason now!! Mr Badger (Beezer) |
#3
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Chris Howells wrote:
chris beezer wrote: My first order with DABS.COM.??The?goods?were?faulty?on?receipt.??I You might want to make it your last have informed them and am now waiting for an rma number.??How?long should I expect to wait for the number and is there any benefit in sending e-mails to hurry them along or might that slow things up even more???(I?have?been?waiting?9?days?already.) Sending more emails to probably won't get you much response. I waited nearly two weeks for a RMA number, and then sent a mail to the managing director guy in the front of their monthly catalogue. That got things moving pretty fast. Well, it still took them over two weeks to get the actual refund though. The DSR allows you to return the goods regardless of whether you have an RMA (or anything else), all you need to do is notify the company by FAX, E-Mail or Letter that you are rejecting the goods under the DSR and that's it, they *have* to accept the goods back and refund you. -- Chris Green ) |
#4
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#5
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Mark Robinson wrote: under the DSR (we can assume BADS has covered the loopholes!), but they ^^^^ Oops, that was a typo, but perhaps an apt one! Cheers mark-r -- I put ten different puns in my .sig I hoped that at least one of them would make you laugh No pun in ten did |
#6
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They only have to accept the goods if they are unused, but you have to "use" it to find out it doesn't work; the DSR stops pretty much when you open the box. Also consider that you have to pay the return postage under the DSR (we can assume BADS has covered the loopholes!), but they have to refund it when returning faulty goods. I always thought this was the case, but under the new draft being prepared to clarify items for the IT trade, the Office of Fair Trading say, it is acceptable for customers to open and inspect goods also a company has to inform you of your right to cancel under the DSR and state who pays for returns, any company not doing this is liable for the return, also it is NOT enough to state it on the website, notice must be given by e-mail, fax, or on the customers invoice, no latter than the date of supply what the rights are under the DSR. It also states that you cannot even insist that things have to be returned in the original packaging, which I think is terrible form a sellers point of view, I had a busy weekend updating our websites and invoices to comply. http://www.oft.gov.uk/News/Consultat...+contracts.htm as posted in here last week. |
#7
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Useful suggestion...if they don't respond soon I might.
First and last order with these people. Very disappointing. Badger |
#8
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Mark Robinson wrote:
wrote: The DSR allows you to return the goods regardless of whether you have an RMA (or anything else), all you need to do is notify the company by FAX, E-Mail or Letter that you are rejecting the goods under the DSR and that's it, they *have* to accept the goods back and refund you. They only have to accept the goods if they are unused, but you have to "use" it to find out it doesn't work; the DSR stops pretty much when you open the box. Also consider that you have to pay the return postage under the DSR (we can assume BADS has covered the loopholes!), but they have to refund it when returning faulty goods. Not according to the guidelines (from the DTI I think) that I read. An opened box is *not* a reason for a business refusing a return under the DSR. The only case where opening packaging stops you returning something is if it's software. -- Chris Green ) |
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