This is how to do it

I was just thinking how wonderful life was, when johannes
opened his gob and said:

What matters is to fix your problem with the router.

I agree. I reject the faulty one and buy another one; works a treat.

--
Cheers,

Guy

** Stress - the condition brought about by having to
** resist the temptation to beat the living daylights
** out of someone who richly deserves it.

Dr Teeth wrote:

I was just thinking how wonderful life was, when johannes
opened his gob and said:

What matters is to fix your problem with the router.

I agree. I reject the faulty one and buy another one; works a treat.

Did it? You haven't solved your return problems just yet.

I was just thinking how wonderful life was, when johannes
opened his gob and said:

Did it? You haven't solved your return problems just yet.

They accepted the return and said it would be 'very unlikely' that
they would not provide a refund; the only proviso being that the
router arrived in good order. I would not have returned it under any
other circumstance.

--
Cheers,

Guy

** Stress - the condition brought about by having to
** resist the temptation to beat the living daylights
** out of someone who richly deserves it.

I was just thinking how wonderful life was, when Dr Teeth
opened his gob and said:

I would not have returned it under any
other circumstance.

It is on their web site as 'awaiting refund'.

--
Cheers,

Guy

** Stress - the condition brought about by having to
** resist the temptation to beat the living daylights
** out of someone who richly deserves it.

On May 8, 11:10 pm, Dr Teeth wrote:
I am not going to name the company involved in this story unless they
refuse my refund. I have already purchased a suitable domain for the
whole story...see later.

This company behaved in an illegal and unsatisfactory way IMHO.

I bought a wireless router that would drop the PPP connection and not
automatically reconnect.

My two other routers and my (new) current one behave perfectly.

I completed a returns form three days after receiving the new router
and they replied, "On this item we need confirmation from the
manufacturer that the product is faulty. This should not be a complex
process. Please call the manufacturers technical support on xxxx xxxx.
They should be able to provide a returns number that we require. In
all cases please take the name of the person you speak to and update
us on the conversation".

I advised them that I was rejecting the goods as faulty, and under the
law I do not have to prove the router faulty, they do.

The reality with little computer products in or outside a computer.
e.g. a router, is that the manufacturer e.g. belkin or netgear or
whatever, offer all the support for the customer. You basically deal
with them. Sending it back to them. Not to the shop..

Infact, closer to reality, is that a non-technical/ END USER buys a
product from the shop. The techie he calls round then does everything
through the manufacturer. The manufacturer are the ones that would
provide a returns number.

I guess you could work through the shop.. But it's not usually done!



I also pointed
out that it would be irrelevant if it passed their tests as working.
The router was not sold with any conditions of use and it was
reasonable for it to work as all my other kit does, connected to *my*
phone line.

it's reasonable for it to work.

Since it's not as simple as a telephone (just works when connecting it
to a phone line). Then, the fact that it doesn't work when connecting
it to a phone line proves nothing.

If a wired router drops connection then it could be overheating.. Or
it could have overheated and since, not worked properly.. But i'd say
that's not working properly

If a wireless router drops connection, i.e. is connected, then isn't,
then it could be some strange wireless issues.. But I guess it'd mean
it's not working.

If you're dropping a connection it means that you did manage to
connect it. That proves that you can connect it. You can call the
manufacturer, tell them all this, and they'll confirm that it's not
working.

Coming to think of it.. I did return a wireless usb adaptor to maplin,
when it wasn't working. In an emergency, i had to buy one from a
shop. Some weird make. He was technical, he saw I was technical, and
he accepted it.

He was being extra nice though. He could've said he'd have to test it
himself. But he can do that without coming to my house. He can try
it on his laptop.. If it doesn't work. Hey presto. Else
I can bring my laptop to him.
If it doesn't work. Hey presto.
It's for the shop to either accept your word/expertise that it's
faulty or faulty with your equipment,, or, test it and see if it's
faulty. He doesn't need to come to your house

I've also seen a little shop though where they wouldn't accept a
product back . The asshole Victor Panas owner of PC Express, said it's
a used product, we can't sell it as an unused product.. It wasn't
faulty. But my motherboard didn't support it due to a technicality.
Infact, most shops on tottenham court road say that you can't return
it. There really isn't much advantage in buying from a shop! Unless
it's a really big shop and they accept things back.. They'd need a
special offer like 7 day no questions asked money back guarantee.
Nowadays, even Argos screw people around IF YOU SAY THE PRODUCT IS
USED!. Some branches are worse than others. You could in theory try
in one branch and if they don't accept it, try another. That's if the
company have many branches.
Shops often don't have much of an advantage..






It was pointed out that the only way that they could prove
the router faulty would be to stay at my gaff for a few days...the
cost of which would be more than the router's worth.


the cost wouldn't be anything. They don't need to come to your home.
It'd be strange if they try it at their place and they don't drop
connection, whereas at you, you do.
So options are
- you talk to manufacturer and the manmufacturer tells them it's
faulty
- you deal directly with manufacturer. returning it to them
- you take stuff into the shop and say it doesn't work. test it and
you'll see !



Further refusal to budge.

I the purchased a suitable domain 'do-not-shop-at-company's
name.co.uk' and put up a holding page. I them wrote to the (?) major
shareholder and company secretary at home. It is this bit that has
**always** worked for me, making the company in question realise that
I am VERY serious.

Later on the day that the letter would have been received, I got a
call at work from somebody who said that they had approved the return
as it would not be worth their while fighting me. I mentioned that I
was used to dealing with retailers who accept returns on the
purchaser's word - which is most of them in my experience.


maybe.. but often only if they think it's not worth their while
testing it !!


The aforementioned chap told me that he would have to test the router
before issuing a refund. I managed to get it out of him that it would
be highly unlikely they would refuse a refund if the router worked,
only if it were damaged in transit.



if you bring him the router (this would be after any transit) , and he
tests it and it works, then he would almost certainly refuse a
refund!! He'd certainly question further..

TBH, I would not be surprised if they did declare it damaged to try to
avoid giving the refund.


I've never heard of computer stuff getting damaged in the post. Even
hard drives survive.

snip