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Ink Jet cartridges - good service
I have a Lexmark P6350 printer/scanner and it announced that the colour
cartridge was empty - I thought that odd because I had only printed photos, and the manual implies that the "photo" cartridge is used for that and the "colour" one for documents. Turns out to be untrue - the "photo" inks are used to suppliment the "colour" inks for photos, making it a pseudo 6-colour printer. But anyway, I needed a cartridge and I live out in the sticks. I was ordering paper and the like so I ordered the cartridge(s) too, from Viking Direct. They deliver from Leicster. I called in my order at 17:00 and the van was here at 11:00 the next day. Brilliant. Unbrilliant. It was the wrong LetsMug cartridge, a "Photo" one. I called up, and the van came the next day with one cartridge Excellent. I had asked if they wanted the other one back, but no. They said I could keep it for later. Unexcellent. I put the cartrdridge in the printer, which said "error 1203". I put back the old one, no error, just an empty cartridge. I called up again, and the van came yesterday with another cartridge. I asked if they needed the duff one back but they said no, just bin it. It now works fine. I have paid £17 for a cartridge, but it has cost Viking 3 cartridges and two extra trips in the van - which they have been quite happy to pay for. (OK, I am sure the van went a few other places too!) A few years ago I had a box of paper sent, and it was the wrong sort. When I called them up the following morning they called the van back to the depot to get the replacement so I would not have to wait an extra day to correct the problem. Viking made their name world-wide by snail-spamming with catalogues and sales, but also by superb after-sales service. And by putting the bos, Irwin Helford, on every page (http://www.myspace.com/irwinhelford). But a couple of years ago they were taken over by Office Depot, who have done nothing to damage the reputation for looking after people. I have never had to wait on the phone, and on this occasion there were no quibbles, and they took it for granted I knew what I was talking about when I called. The whole thing was dealt with with a minium of fuss, they didn't ask for invoice numbers or packing slip details, just my post code. I suspect I could have got the cartridge, or the paper, a penny or two cheaper. But the brilliant customer service more than makes up for it. Well done, Viking Direct. I will keep throwing the catalogues in the recycling, mind.... -- Bob Harvey OETKB |
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Ink Jet cartridges - good service
"Robert Harvey" wrote in message news I have a Lexmark P6350 printer/scanner and it announced that the colour cartridge was empty - I thought that odd because I had only printed photos, and the manual implies that the "photo" cartridge is used for that and the "colour" one for documents. Turns out to be untrue - the "photo" inks are used to suppliment the "colour" inks for photos, making it a pseudo 6-colour printer. But anyway, I needed a cartridge and I live out in the sticks. I was ordering paper and the like so I ordered the cartridge(s) too, from Viking Direct. They deliver from Leicster. I called in my order at 17:00 and the van was here at 11:00 the next day. Brilliant. Unbrilliant. It was the wrong LetsMug cartridge, a "Photo" one. I called up, and the van came the next day with one cartridge Excellent. I had asked if they wanted the other one back, but no. They said I could keep it for later. Unexcellent. I put the cartrdridge in the printer, which said "error 1203". I put back the old one, no error, just an empty cartridge. I called up again, and the van came yesterday with another cartridge. I asked if they needed the duff one back but they said no, just bin it. It now works fine. I have paid £17 for a cartridge, but it has cost Viking 3 cartridges and two extra trips in the van - which they have been quite happy to pay for. (OK, I am sure the van went a few other places too!) A few years ago I had a box of paper sent, and it was the wrong sort. When I called them up the following morning they called the van back to the depot to get the replacement so I would not have to wait an extra day to correct the problem. Viking made their name world-wide by snail-spamming with catalogues and sales, but also by superb after-sales service. And by putting the bos, Irwin Helford, on every page (http://www.myspace.com/irwinhelford). But a couple of years ago they were taken over by Office Depot, who have done nothing to damage the reputation for looking after people. I have never had to wait on the phone, and on this occasion there were no quibbles, and they took it for granted I knew what I was talking about when I called. The whole thing was dealt with with a minium of fuss, they didn't ask for invoice numbers or packing slip details, just my post code. I suspect I could have got the cartridge, or the paper, a penny or two cheaper. But the brilliant customer service more than makes up for it. Well done, Viking Direct. I will keep throwing the catalogues in the recycling, mind.... -- Bob Harvey OETKB Hi, (Same as you.. I believe!...) Never been anything but impressed by Viking Direct. Best wishes, News Reader |
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