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#1
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Has ANYONE had good support from Novatech?
I have yet another problem with our Novatech (Mitac) laptop. It needs
to go back - agreed over the phone, but I was to phone back when all data was backed up and to say if I needed them to send me any packaging. Now I can't get in touch with them other than their rip-off phone line. Only open during peak-rate hours; robot answering machine makes sure you're paying for the call even though you're not getting any service. They don't respond to the Tech support form; they don't respond to the Customer Support form, and the 'click here if you prefer to email us' button, takes you to the form again! Anyone know anything good about Novatech? David N |
#2
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Has ANYONE had good support from Novatech?
I was just thinking how wonderful life was, when "David N"
opened his gob and said: Anyone know anything good about Novatech? They were good when I used Windows 3.1 and had a Star LC 24-10 printer! -- Cheers, Guy ** Stress - the condition brought about by having to ** resist the temptation to beat the living daylights ** out of someone who richly deserves it. |
#3
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Has ANYONE had good support from Novatech?
On Tue, 24 Oct 2006 21:52:17 +0100, Dr Teeth
wrote: I was just thinking how wonderful life was, when "David N" opened his gob and said: Anyone know anything good about Novatech? They were good when I used Windows 3.1 and had a Star LC 24-10 printer! I've always found them excellent, admittedly I've only ever sent items back twice, but both times I reordered immediately to avoid delay and was refunded in about 3 weeks. Not worth using their "ask for date" service for backorders though - they don't bother responding. |
#4
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Has ANYONE had good support from Novatech?
David N wrote:
Anyone know anything good about Novatech? David N Well, they're only round the corner from me...! (With reference to 'Round the Horne' where Julian and Sandy setup business as 'handymen' but refuse to do any jobs that require manual labour or getting their hands dirty etc. etc. Why are they 'handy'? Well, they only live round the corner!). |
#5
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Has ANYONE had good support from Novatech?
Crossbow wrote in message ... On Tue, 24 Oct 2006 21:52:17 +0100, Dr Teeth wrote: I was just thinking how wonderful life was, when "David N" opened his gob and said: Anyone know anything good about Novatech? They were good when I used Windows 3.1 and had a Star LC 24-10 printer! I've always found them excellent, admittedly I've only ever sent items back twice, but both times I reordered immediately to avoid delay and was refunded in about 3 weeks. Not worth using their "ask for date" service for backorders though - they don't bother responding. Been going 20 years, owner managed, excellent firm. But discount mail order firms don't really do tech support these days. In the old days dealer support meant you didn't have to phone big firms you had no relationship with, often abroad, and not geared for consumer service. Since the web happened, the manufacturers web sites, even the Taiwan ones have everything you need. And pricing gets better. When I was at dabs we had 15 tech support guys, constantly busy, and customers still had no idea. I closed it all, and business didn't drop at all. Because it was no use. No problems were solved. The issues were always customer stupidity. A little pure IT illiteracy, but mostly buying the wrong thing then pretending it was broke to get an RMA. When DSR came in, all this stopped. The main problem is no-one will admit they are clueless, or childish (not as much fun as it looked in the ad) or ham-fisted (never mention touching the gold, or dropping HDDs, or spilling coffee on it). Now it's easy 1. I don't want the item now - DSR 2. It's broke - RMA replace 3. I think it's me - search the Web Dave Atherton ex dabs.com |
#6
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Has ANYONE had good support from Novatech?
On Mon, 6 Nov 2006 04:38:37 -0000, "David Atherton" On request
wrote: When I was at dabs May I be nosey and ask what you are doing now? (In general if you don't want to be specific.) |
#7
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Has ANYONE had good support from Novatech?
"Peter Johnson" wrote in message ... On Mon, 6 Nov 2006 04:38:37 -0000, "David Atherton" On request wrote: When I was at dabs May I be nosey and ask what you are doing now? (In general if you don't want to be specific.) Either not sleeping or not in UK, judging by posting times! |
#8
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Has ANYONE had good support from Novatech?
On 06/11/2006, Sock Puppet thought we'd be interested in the following:
Either not sleeping or not in UK, judging by posting times! I certainly wouldn't be in this immigrant dumping ground of a wanked up country if I had his money! -- |
#9
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Has ANYONE had good support from Novatech?
On 2006-11-06, David Atherton On wrote:
I closed it all, and business didn't drop at all. Because it was no use. No problems were solved. The issues were always customer stupidity. A little pure IT illiteracy, but mostly buying the wrong thing then pretending it was broke to get an RMA. When DSR came in, all this stopped. The main problem is no-one will admit they are clueless, or childish (not as much fun as it looked in the ad) or ham-fisted (never mention touching the gold, or dropping HDDs, or spilling coffee on it). Now it's easy 1. I don't want the item now - DSR 2. It's broke - RMA replace 3. I think it's me - search the Web Ah, that explain why Dabs refused to accept my RMA on a video card listed as 'supporting two monitors', because the *chipset* did, bit the card only had only physical monitor connection. [ http://shorl.com/funymoprostede ]. I gave up and managed to return it under DSR, and havent used Dabs since (well except for my Humax DVB box). Sometimes the DSR does its job, when vendor is being obtuse. Lordy Dave Atherton ex dabs.com |
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