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Dabs Woe Order 4341308
Welcome to the weird and wonderful world of Dabs.com, where they love
to answer questions you didn't ask and try their hardest not to answer the ones that you did. For example, if you asked them: "How are you?" you would get an answer "I don't know about that, but I love fishing in Wales!" The "Customer Service Executives" (as they call themselves) seem to live in an "Alice In Wonderland"-like world. They will try to be as useless as possible without being too rude. To cut a long story short I have an order placed with Dabs that is over a month old and was supposed to be shipped about 3 weeks ago, and having emailed them about 20 times I have managed to find out that one of the items is still out of stock and they will contact me as soon as they get it. When asked when that would be, I got "as soon as we can" response. This to me means two things: either the guys at Dabs have not got a clue about stock level control or they just can't be bothered with non-corporate customers. Either way it sucks! Order you laptop elsewhere before the guys from Dabs get hold of your money! After that you are in trouble! "Mike Breach" wrote in message ... Hi, I'm posting in the hope that someone from Dabs CS reads this. It has been 5 hours since their last mail. Last week I received a flyer from Dabs offering me an IBM r40e at a good price. So on Saturday morning I placed an order, making use of the 'Buy now pay next year' offer. I made my credit application, which was approved, printed off the contract signed it and returned it to Dabs. On my order confirmation I noticed that the delivery address for the laptop had defaulted to my home address. Like most people I work during the week and it is more convenient for stuff to be shipped to my office. With that I mind I sent an email to CS that basically read - 'Is it possible to change the delivery address at this stage? My work address is more convenient'. At midday today I received this reply: Dear Sir/Madam, Thank you for your email. The order could not be amended at the pick stage therefore I have cancelled, you need to place a new order with the correct details. Regards _____ Stella Higham Customer Services Executive dabs.com plc All I asked was 'Can the delivery address be changed?', not to cancel it. Do they really mean that I have to go through the hassle of applying for credit again? thanks in advance, MikeB |
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GB wrote:
Does Stella have a reading disability? Is she merely grossly incompetent? Or does she have a really horrible sense of humour? Alas, we will never know. Well, interestingly enough, she's been working at Dabs for nearly three years at least so someone there must think she's OK... :-) Hadenman ps. No, I'm not stalking her, I just put her name into Google groups search. |
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