HP PSC-1210

Hi folks,
I am new to this group and fairly new to computing. I have a problem I
would like to throw out to the group, it's way over my head.
My printer is a HP PSC 1210, connected to a X-P Home computer. Today after
printing 20 photo's, the black ink cartridge ran dry, I replaced it, and now
nothing works on the printer. I can't align the new cartridge, one print
job is in queue and I am unable to delete the job. I have rebooted the
computer and also the printer. At one time after the problem started the
check paper light came on, however, it doesn't any more and there is ample
paper.
Any and all help will be appreciated.
Thanks,
Steve

"Esteban" wrote:
Hi folks,
I am new to this group and fairly new to computing. I have a problem I
would like to throw out to the group, it's way over my head.
My printer is a HP PSC 1210, connected to a X-P Home computer. Today after
printing 20 photo's, the black ink cartridge ran dry, I replaced it, and now
nothing works on the printer. I can't align the new cartridge, one print
job is in queue and I am unable to delete the job. I have rebooted the
computer and also the printer. At one time after the problem started the
check paper light came on, however, it doesn't any more and there is ample
paper.
Any and all help will be appreciated.
Thanks,
Steve

Most likely the job in the print queue is corrupt and no further jobs will
print. You need to get rid of that job.
Try this -
Go to Start, Run and type "net stop spooler" (without the quotes) and click OK.
You may see a Dos window briefly appear. Now open the print queue and delete
the job, in fact delete any and all jobs that may be there.
If the jobs delete OK (give it time) open the run command box again and type
"net start spooler" (once more without the quotes).
Good luck
Tony
MS MVP Printing/Imaging

"Tony" wrote in message
news
"Esteban" wrote:
Hi folks,
I am new to this group and fairly new to computing. I have a problem I
would like to throw out to the group, it's way over my head.
My printer is a HP PSC 1210, connected to a X-P Home computer. Today
after
printing 20 photo's, the black ink cartridge ran dry, I replaced it, and
now
nothing works on the printer. I can't align the new cartridge, one print
job is in queue and I am unable to delete the job. I have rebooted the
computer and also the printer. At one time after the problem started the
check paper light came on, however, it doesn't any more and there is ample
paper.
Any and all help will be appreciated.
Thanks,
Steve

Most likely the job in the print queue is corrupt and no further jobs will
print. You need to get rid of that job.
Try this -
Go to Start, Run and type "net stop spooler" (without the quotes) and
click OK.
You may see a Dos window briefly appear. Now open the print queue and
delete
the job, in fact delete any and all jobs that may be there.
If the jobs delete OK (give it time) open the run command box again and
type
"net start spooler" (once more without the quotes).
Good luck
Tony
MS MVP Printing/Imaging

Tony, thanks for the prompt response. I followed your directions (I think),
then to control panel, then to printers & fax, I tried to delete all jobs
and I get a message "Operation could not be completed. the print spooler
service is not running". I do show 1 job that is ready to print.
Steve

"Esteban" wrote:
"Tony" wrote in message
news
"Esteban" wrote:
Hi folks,
I am new to this group and fairly new to computing. I have a problem I
would like to throw out to the group, it's way over my head.
My printer is a HP PSC 1210, connected to a X-P Home computer. Today
after
printing 20 photo's, the black ink cartridge ran dry, I replaced it, and
now
nothing works on the printer. I can't align the new cartridge, one print
job is in queue and I am unable to delete the job. I have rebooted the
computer and also the printer. At one time after the problem started the
check paper light came on, however, it doesn't any more and there is ample
paper.
Any and all help will be appreciated.
Thanks,
Steve

Most likely the job in the print queue is corrupt and no further jobs will
print. You need to get rid of that job.
Try this -
Go to Start, Run and type "net stop spooler" (without the quotes) and
click OK.
You may see a Dos window briefly appear. Now open the print queue and
delete
the job, in fact delete any and all jobs that may be there.
If the jobs delete OK (give it time) open the run command box again and
type
"net start spooler" (once more without the quotes).
Good luck
Tony
MS MVP Printing/Imaging

Tony, thanks for the prompt response. I followed your directions (I think),
then to control panel, then to printers & fax, I tried to delete all jobs
and I get a message "Operation could not be completed. the print spooler
service is not running". I do show 1 job that is ready to print.
Steve


Yes I was concerned about that. A reboot didn't work either I guess.

OK stop the spooler as before
Go to \windows\system32\spool\printers and delete all of the .spl and .shd
files that are there.
Start the spooler again.
If that gets rid of the print job and you get the same issue again in the
future you will need to uninstall and reinstall the printer. If you need help
with that just post a reply here.
Tony
MS MVP Printing/Imaging

"Tony" wrote in message
news
"Esteban" wrote:
"Tony" wrote in message
news
"Esteban" wrote:
Hi folks,
I am new to this group and fairly new to computing. I have a problem I
would like to throw out to the group, it's way over my head.
My printer is a HP PSC 1210, connected to a X-P Home computer. Today
after
printing 20 photo's, the black ink cartridge ran dry, I replaced it, and
now
nothing works on the printer. I can't align the new cartridge, one
print
job is in queue and I am unable to delete the job. I have rebooted the
computer and also the printer. At one time after the problem started
the
check paper light came on, however, it doesn't any more and there is
ample
paper.
Any and all help will be appreciated.
Thanks,
Steve

Most likely the job in the print queue is corrupt and no further jobs
will
print. You need to get rid of that job.
Try this -
Go to Start, Run and type "net stop spooler" (without the quotes) and
click OK.
You may see a Dos window briefly appear. Now open the print queue and
delete
the job, in fact delete any and all jobs that may be there.
If the jobs delete OK (give it time) open the run command box again and
type
"net start spooler" (once more without the quotes).
Good luck
Tony
MS MVP Printing/Imaging

Tony, thanks for the prompt response. I followed your directions (I
think),
then to control panel, then to printers & fax, I tried to delete all jobs
and I get a message "Operation could not be completed. the print spooler
service is not running". I do show 1 job that is ready to print.
Steve


Yes I was concerned about that. A reboot didn't work either I guess.

OK stop the spooler as before
Go to \windows\system32\spool\printers and delete all of the .spl and
.shd
files that are there.
Start the spooler again.
If that gets rid of the print job and you get the same issue again in the
future you will need to uninstall and reinstall the printer. If you need
help
with that just post a reply here.
Tony
MS MVP Printing/Imaging

Hi Tony, I deleted the .spl and .shd files like you suggested.....works
great now.
Thanks for your help.
Steve

"Esteban" wrote:
"Tony" wrote in message
news
"Esteban" wrote:
"Tony" wrote in message
news "Esteban" wrote:
Hi folks,
I am new to this group and fairly new to computing. I have a problem I
would like to throw out to the group, it's way over my head.
My printer is a HP PSC 1210, connected to a X-P Home computer. Today
after
printing 20 photo's, the black ink cartridge ran dry, I replaced it, and
now
nothing works on the printer. I can't align the new cartridge, one
print
job is in queue and I am unable to delete the job. I have rebooted the
computer and also the printer. At one time after the problem started
the
check paper light came on, however, it doesn't any more and there is
ample
paper.
Any and all help will be appreciated.
Thanks,
Steve

Most likely the job in the print queue is corrupt and no further jobs
will
print. You need to get rid of that job.
Try this -
Go to Start, Run and type "net stop spooler" (without the quotes) and
click OK.
You may see a Dos window briefly appear. Now open the print queue and
delete
the job, in fact delete any and all jobs that may be there.
If the jobs delete OK (give it time) open the run command box again and
type
"net start spooler" (once more without the quotes).
Good luck
Tony
MS MVP Printing/Imaging

Tony, thanks for the prompt response. I followed your directions (I
think),
then to control panel, then to printers & fax, I tried to delete all jobs
and I get a message "Operation could not be completed. the print spooler
service is not running". I do show 1 job that is ready to print.
Steve


Yes I was concerned about that. A reboot didn't work either I guess.

OK stop the spooler as before
Go to \windows\system32\spool\printers and delete all of the .spl and
.shd
files that are there.
Start the spooler again.
If that gets rid of the print job and you get the same issue again in the
future you will need to uninstall and reinstall the printer. If you need
help
with that just post a reply here.
Tony
MS MVP Printing/Imaging

Hi Tony, I deleted the .spl and .shd files like you suggested.....works
great now.
Thanks for your help.
Steve


Excellent, delighted to help.
Tony

"Tony" wrote in message
news
"Esteban" wrote:
"Tony" wrote in message
news
"Esteban" wrote:
"Tony" wrote in message
news "Esteban" wrote:
Hi folks,
I am new to this group and fairly new to computing. I have a problem
I
would like to throw out to the group, it's way over my head.
My printer is a HP PSC 1210, connected to a X-P Home computer. Today
after
printing 20 photo's, the black ink cartridge ran dry, I replaced it,
and
now
nothing works on the printer. I can't align the new cartridge, one
print
job is in queue and I am unable to delete the job. I have rebooted
the
computer and also the printer. At one time after the problem started
the
check paper light came on, however, it doesn't any more and there is
ample
paper.
Any and all help will be appreciated.
Thanks,
Steve

Most likely the job in the print queue is corrupt and no further jobs
will
print. You need to get rid of that job.
Try this -
Go to Start, Run and type "net stop spooler" (without the quotes) and
click OK.
You may see a Dos window briefly appear. Now open the print queue and
delete
the job, in fact delete any and all jobs that may be there.
If the jobs delete OK (give it time) open the run command box again
and
type
"net start spooler" (once more without the quotes).
Good luck
Tony
MS MVP Printing/Imaging

Tony, thanks for the prompt response. I followed your directions (I
think),
then to control panel, then to printers & fax, I tried to delete all
jobs
and I get a message "Operation could not be completed. the print
spooler
service is not running". I do show 1 job that is ready to print.
Steve


Yes I was concerned about that. A reboot didn't work either I guess.

OK stop the spooler as before
Go to \windows\system32\spool\printers and delete all of the .spl and
.shd
files that are there.
Start the spooler again.
If that gets rid of the print job and you get the same issue again in
the
future you will need to uninstall and reinstall the printer. If you need
help
with that just post a reply here.
Tony
MS MVP Printing/Imaging

Hi Tony, I deleted the .spl and .shd files like you suggested.....works
great now.
Thanks for your help.
Steve


Excellent, delighted to help.
Tony

Tony, nice tip.....I made a note of that.

Dave C.

"Dave C." wrote:
"Tony" wrote in message
news
"Esteban" wrote:
"Tony" wrote in message
news "Esteban" wrote:
"Tony" wrote in message
news "Esteban" wrote:
Hi folks,
I am new to this group and fairly new to computing. I have a problem
I
would like to throw out to the group, it's way over my head.
My printer is a HP PSC 1210, connected to a X-P Home computer. Today
after
printing 20 photo's, the black ink cartridge ran dry, I replaced it,
and
now
nothing works on the printer. I can't align the new cartridge, one
print
job is in queue and I am unable to delete the job. I have rebooted
the
computer and also the printer. At one time after the problem started
the
check paper light came on, however, it doesn't any more and there is
ample
paper.
Any and all help will be appreciated.
Thanks,
Steve

Most likely the job in the print queue is corrupt and no further jobs
will
print. You need to get rid of that job.
Try this -
Go to Start, Run and type "net stop spooler" (without the quotes) and
click OK.
You may see a Dos window briefly appear. Now open the print queue and
delete
the job, in fact delete any and all jobs that may be there.
If the jobs delete OK (give it time) open the run command box again
and
type
"net start spooler" (once more without the quotes).
Good luck
Tony
MS MVP Printing/Imaging

Tony, thanks for the prompt response. I followed your directions (I
think),
then to control panel, then to printers & fax, I tried to delete all
jobs
and I get a message "Operation could not be completed. the print
spooler
service is not running". I do show 1 job that is ready to print.
Steve


Yes I was concerned about that. A reboot didn't work either I guess.

OK stop the spooler as before
Go to \windows\system32\spool\printers and delete all of the .spl and
.shd
files that are there.
Start the spooler again.
If that gets rid of the print job and you get the same issue again in
the
future you will need to uninstall and reinstall the printer. If you need
help
with that just post a reply here.
Tony
MS MVP Printing/Imaging

Hi Tony, I deleted the .spl and .shd files like you suggested.....works
great now.
Thanks for your help.
Steve


Excellent, delighted to help.
Tony

Tony, nice tip.....I made a note of that.

Dave C.

It is not often necessary but useful to have in your armoury.
It does not work with any other OS, only WinXP. There is an equivalent for
Vista but I'm not sure whether the directory or file extensions are the same, I
guess I'll find out when I see a similar Vista problem.
Tony