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#1
February 25th 05, 08:47 AM
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".....encountered a problem and needs to close"....help?
During installation of a program I get the message:
"GLJ2.tmp has encountered a problem and needs to close" How can I find the source of the issue and hopefully fix it? Details: This program was previously installed and worked fine for a long time until I recently uninstalled and tried to reinstall.. The same file works fine on another PC. This is a DirectX program. I have XP SP2, DirectX 9, Dell Dimension 8200 What I tried: I have tried starting in every compatibility mode...w/same result. I have tried to install during Safe Mode...same result. I have stopped all firewall, virus, worms scans...same result I have successfully installed on another PC w/XP SP2. I have done a system restore to a week earlier...same bad result. I must be something that is configured on my PC that I hope is easy to change, since it works on the other PC. Any tips appreciated to trouble shoot and hopefully find a solution. Thanks 
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#2
February 25th 05, 12:02 PM
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"How can I find the source of the issue and hopefully fix it?"
By contacting the technical support people at the organization that wrote the program. Ted Zieglar "jtsnow" wrote in message news:XCBTd.4561$Az.2977@lakeread02... During installation of a program I get the message: "GLJ2.tmp has encountered a problem and needs to close" How can I find the source of the issue and hopefully fix it? Details: This program was previously installed and worked fine for a long time until I recently uninstalled and tried to reinstall.. The same file works fine on another PC. This is a DirectX program. I have XP SP2, DirectX 9, Dell Dimension 8200 What I tried: I have tried starting in every compatibility mode...w/same result. I have tried to install during Safe Mode...same result. I have stopped all firewall, virus, worms scans...same result I have successfully installed on another PC w/XP SP2. I have done a system restore to a week earlier...same bad result. I must be something that is configured on my PC that I hope is easy to change, since it works on the other PC. Any tips appreciated to trouble shoot and hopefully find a solution. Thanks
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