HP laptop - rebates - vista upgrade

Flame on...


Well, I just "checked my status" for a PC I bought on Black Friday and
guess what:
(between the dashes = website info re 'my status'
------
Rebate name: "HP Presario Notebook $30 MIR"

Tracking ID:KXXZ-0677-xxxx
Offer Value:$30.00
Manufacturer:Hewlett-Packard
Submission status:

To receive your rebate, the following steps must be completed. You can
monitor the progress of your submission below.
Your submission has been received.

1. Unfortunately, there was an issue that prevented processing of your
rebate. Your will receive more information in the mail with further
details and instructions.
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Surprise, surprise ! There is no date associated with that message so
I have no idea if it's a month old or posted today. What a scam this is.
I'll let you know when /if I get something in the mail. No I did not get
an email about this although they have my email address - I saw it only
by checking their website for status.
One other thing - it was advertised and I submitted a form for a $50
MIR - not $30 ! Maybe THAT's why there is " an issue".

As for the "free Vista upgrade", I checked that site today and have to
mail them another copy of the store receipt and wait another 6-8 weeks
for that. Let's see ... I had registered my PC at the site , I've sent
them my original receipt ( for this rebate above), I cut the side off
the box to send them a 4x6 UPC barcode - now they need more friggin'
proof to send us the upgrade . Probe the PC and let us download it !

I've been looking but cannot find any relevant phone number to call. If
anyone has a direct number to reach a customer service mgr at HP ( not a
sales line) I'd appreciate posting it here. Thanks

Flame off ...