Never buy from PC World

In ,
Adam popped a head above the parapet and announced forth
in a bold strong and almost manly voice:
Hi Everyone
snip

(and anyway, would you keep a receipt for a
low-value item that worked OK at first?),

Yes I would for 12 months, including the packaging.

"Conor" wrote in message
t...


True of any retailer with any common sense. Only a complete ****wit of
a business would give a refund without proof of purchase.


Interesting opinion. Personally, I think only a complete ****wit of a
business would make a fuss about a low value item and not only lose a
customer FOR EVER but also generate some rather negative internet postings.
Even if I hadn't bought it there (and seriously, how many people would try
taking back something they bought somewhere else?) then surely it would
still be worth while changing it for the goodwill.

"ComPCs" wrote in message
t...
In article ,
says...

even though I am responsible for all IT purchasing for my company

If you are responsible for all IT purchasing, are you seriously telling
us you'd consider heading to PC World for your purchases? You are either
very good at bull****ting your employer, or in the wrong job if you do.

OK, you've got me. Actually, I probabably would never have bought anything
for my business from PC World anyway. But I definitely won't now. Ever.

Adam wrote:
"Conor" wrote in message
t...


True of any retailer with any common sense. Only a complete ****wit of
a business would give a refund without proof of purchase.


Interesting opinion. Personally, I think only a complete ****wit of a
business would make a fuss about a low value item and not only lose a
customer FOR EVER but also generate some rather negative internet postings.
Even if I hadn't bought it there (and seriously, how many people would try
taking back something they bought somewhere else?) then surely it would
still be worth while changing it for the goodwill.

The problem is, when your company has as many negative internet
postings as DSG, it really becomes something of a none-issue. Any
consumer smart enough to research a vendor online before buying already
knows better than to buy from PC World for anything worth serious
money.

On Sun, 11 Sep 2005 16:00:19 +0100, "Adam" wrote:

Personally, I think only a complete ****wit of a
business would make a fuss about a low value item and not only lose a
customer FOR EVER

Some businesses like to get rid of some of their customers. I have
some tried and tested methods for ensuring that some of my PITA
patients don't want to see me again...well worth the loss of income.

--
Cheers,

Guy

** Stress - the condition brought about by having to
** resist the temptation to beat the living daylights
** out of someone who richly deserves it.

In article , Martin Milan
says...

Proof of purchase is not necessarily a receipt - it's not beyond them to
check to see if they have sold a KVM recently to your credit card
(assuming this wasn't a cash payment)...

Burden of proof is not on them, it's on you.


--
Conor

"You're not married, you haven't got a girlfriend and you've never seen
Star Trek? Good Lord!" - Patrick Stewart, Extras.

In article , Bob Eager
says...

Yes, but Dixons Group don't stop there...they really have a complete
lack of respect for consumers' rights.

Not really...they just enforce the SOGA to the letter which some shops
don't to your benefit.

--
Conor

"You're not married, you haven't got a girlfriend and you've never seen
Star Trek? Good Lord!" - Patrick Stewart, Extras.

In article , Adam
says...

Interesting opinion. Personally, I think only a complete ****wit of a
business would make a fuss about a low value item and not only lose a
customer FOR EVER but also generate some rather negative internet postings.

Do you think they give a flying **** about a punter who comes in once
in a blue flood and only spends £10-£50?

--
Conor

"You're not married, you haven't got a girlfriend and you've never seen
Star Trek? Good Lord!" - Patrick Stewart, Extras.

In article , Bob Eager
says...
On Sat, 10 Sep 2005 22:34:28 UTC, Conor wrote:

In article , Bob Eager
says...
On Sat, 10 Sep 2005 20:32:00 UTC,
(Andrew MacPherson) wrote:

I'm not at all sure there's any legal right to a refund/swap without proof
of purchase.

From the FAQ re the Sale of Goods Act, off the DTI website:

Q7. Do I have to produce a receipt to claim my rights?

No. In fact the trader doesn't have to give you a receipt in the first
place so it would be unfair to say that you had to produce one. However,
it might not be unreasonable for the shop to want some proof of
purchase, so look to see if you have a cheque stub, bank statement,
credit card slip etc., and this should be sufficient.

So...it's not entirely clear cut.

Yes it is. No proof you bought it there, i.e receipt, credit/debit card
receipt/ shops own stickers and you can go whistle.

Unless they didn't give a receipt and you paid cash. They'd find it
difficult to demand proof then!

Not really. The law allows them to demand proof and you have to provide
it.


--
Conor

"You're not married, you haven't got a girlfriend and you've never seen
Star Trek? Good Lord!" - Patrick Stewart, Extras.

In article , Paul
Hutchings says...

So the OP could go back into the store and they could very easily look
up all sales of product code xyz on a given date, they're just choosing
not to do so.

They don't have to. It is up to YOU to provide proof.


--
Conor

"You're not married, you haven't got a girlfriend and you've never seen
Star Trek? Good Lord!" - Patrick Stewart, Extras.