Never buy from PC World

Hi Everyone

I thought I should warn about the total lack of respect for customers'
statutory rights that seems to exist at PC World. I bought a KVM switch from
them a few weeks ago, and it worked fine at first, so I didn't bother
keeping the receipt. However, earlier today, it stopped working, so I took
it back to PC World to get it replaced. I spoke to the manager, who was
totally unhelpful and refused point blank to do anything about it because I
didn't have the receipt. I pointed out that it is not actually a legal
requirement to produce a receipt (and anyway, would you keep a receipt for a
low-value item that worked OK at first?), but he didn't care. No receipt, no
exchange. End of story. Also end of any chance of my shopping at PC World
ever again. But I guess PC World doesn't care about that, even though I am
responsible for all IT purchasing for my company as well as buying the
occasional piece of kit for home use.

I can't believe that PC World think it's OK to be so awkward over such a low
value item and lose a customer forever (and possibly lose a few more if any
of you decide to act on my warning and never buy anything from them).

I've written to their head office asking for their response: watch this
space.

Best wishes

Adam

On Sat, 10 Sep 2005 18:38:02 UTC, "Adam" wrote:

I thought I should warn about the total lack of respect for customers'
statutory rights that seems to exist at PC World.

True of the whole Dixons Group.

(tale of woe...)

Don't mess with head office. Go to Trading Standards!

--
[Davism - a condition by which the sufferer experiences an inability
to give concise answers, express reasoned argument or opinion.
Usually accompanied by silly noises and gestures - incurable, early
euthanasia recommended.

I ordered a Logitech laser mouse from PC World online - cheapest price
anywhere at the time. It was faulty, so it took back to my local branch and
they swapped without a quibble.

I kept the receipt, though:-)

In article , Bob Eager
says...
On Sat, 10 Sep 2005 18:38:02 UTC, "Adam" wrote:

I thought I should warn about the total lack of respect for customers'
statutory rights that seems to exist at PC World.

True of the whole Dixons Group.

True of any retailer with any common sense. Only a complete ****wit of
a business would give a refund without proof of purchase.

--
Conor

"You're not married, you haven't got a girlfriend and you've never seen
Star Trek? Good Lord!" - Patrick Stewart, Extras.

Conor wrote in
t:

In article , Bob Eager
says...
On Sat, 10 Sep 2005 18:38:02 UTC, "Adam" wrote:

I thought I should warn about the total lack of respect for
customers' statutory rights that seems to exist at PC World.

True of the whole Dixons Group.

True of any retailer with any common sense. Only a complete ****wit of
a business would give a refund without proof of purchase.


Proof of purchase is not necessarily a receipt - it's not beyond them to
check to see if they have sold a KVM recently to your credit card
(assuming this wasn't a cash payment)...

"Martin Milan" wrote in message
...
Conor wrote in
t:

In article , Bob Eager
says...
On Sat, 10 Sep 2005 18:38:02 UTC, "Adam" wrote:

I thought I should warn about the total lack of respect for
customers' statutory rights that seems to exist at PC World.

True of the whole Dixons Group.

True of any retailer with any common sense. Only a complete ****wit of
a business would give a refund without proof of purchase.


Proof of purchase is not necessarily a receipt - it's not beyond them to
check to see if they have sold a KVM recently to your credit card
(assuming this wasn't a cash payment)...

I would have though taking the necessary information of when and where you
bought it with you would be the sensible thing. Next will be complaing they
would not refund as he did not tack it back.
One problem with DSG is that they too readily swap items for customers who
bought the wrong one. This is why too much of their stock is pre tried or in
complete or plane bugged

"Trev" trevbowdenATdsl.pipexDOTnet wrote in
:


"Martin Milan" wrote in message
...
Conor wrote in
t:

In article , Bob
Eager says...
On Sat, 10 Sep 2005 18:38:02 UTC, "Adam" wrote:

I thought I should warn about the total lack of respect for
customers' statutory rights that seems to exist at PC World.

True of the whole Dixons Group.

True of any retailer with any common sense. Only a complete ****wit
of a business would give a refund without proof of purchase.


Proof of purchase is not necessarily a receipt - it's not beyond them
to check to see if they have sold a KVM recently to your credit card
(assuming this wasn't a cash payment)...

I would have though taking the necessary information of when and where
you bought it with you would be the sensible thing. Next will be
complaing they would not refund as he did not tack it back.
One problem with DSG is that they too readily swap items for customers
who bought the wrong one. This is why too much of their stock is pre
tried or in complete or plane bugged

Yes, if you have the receipt to hand, then of course it would be helpful
to take it in with you. All I am saying is that it's not a legal
requirement. No sense in making life more unpleasant that it has to be
if you can avid it though.

As for DSG, well, I am also a dissatisfied PC World customer...

In article , Martin Milan
says...

Proof of purchase is not necessarily a receipt - it's not beyond them to
check to see if they have sold a KVM recently to your credit card
(assuming this wasn't a cash payment)...

Burden of proof is not on them, it's on you.


--
Conor

"You're not married, you haven't got a girlfriend and you've never seen
Star Trek? Good Lord!" - Patrick Stewart, Extras.

Conor wrote in
t:

In article , Martin Milan
says...

Proof of purchase is not necessarily a receipt - it's not beyond them
to check to see if they have sold a KVM recently to your credit card
(assuming this wasn't a cash payment)...

Burden of proof is not on them, it's on you.

Refusing to perform a simple database query on their Point of Sale
system to establish when they last sold something to you is hardly
reasonable behaviour either. I'm a computer programmer both maintaining
and developing a point of sale system myself - and I assure you - this
is a 5 second task on any decent system.

Martin.

On Sat, 10 Sep 2005 22:33:28 UTC, Conor wrote:

In article , Bob Eager
says...
On Sat, 10 Sep 2005 18:38:02 UTC, "Adam" wrote:

I thought I should warn about the total lack of respect for customers'
statutory rights that seems to exist at PC World.

True of the whole Dixons Group.

True of any retailer with any common sense. Only a complete ****wit of
a business would give a refund without proof of purchase.

Yes, but Dixons Group don't stop there...they really have a complete
lack of respect for consumers' rights.

--
[Davism - a condition by which the sufferer experiences an inability
to give concise answers, express reasoned argument or opinion.
Usually accompanied by silly noises and gestures - incurable, early
euthanasia recommended.