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Compaq Presario Pentium 4 tower missing recovery CDs, anyway to restore from generic Windows XP CD using Compaq's Product Key?
I'm asked to fix a friend's Compaq Presario. The machine had a virus,
and the hardware works fine. The last time I fixed it, I used the recovery partition. I asked him to order the recovery CDs from Compaq, and they did. I attempted to restore the machine from the discs Compaq sent, and a message immediately pops up saying they are the wrong discs. The recovery partition didn't work this time, so I removed the partion as I recently fixed another similar computer that wouldn't restore from the recovery cds unless I removed it. It's been over 6 months since ordering the discs, and Compaq refuses to provide any satisfaction. I've heard there are ways of using an offical Microsoft CD and using the Compaq Windows XP product key, but Microsoft is no help either. Any suggestions? This scenario only makes me want to recomment Dells even more, as if someone looses their restore discs, any Dell disc will work of the same version of Windows. I've made recovery discs for peopel with Compaqs right off the hard drives that still don't work. Rediculous that Compaq can't simply charge an extra couple bucks and provide them. Compaq's solution was to purchase a new computer. Thanks for any help. |
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