HP6310 all-in-one software (?) problem.

Hello all,

I bought 2 of these (for work & home) to standardise on carts. Perhaps a
little aged by now.
Both purchased from same outlet at same time.
Workshop machine has been 100% good. Home machine a pita from day one for
various reasons.
Both machines lightly used for printing/scanning/copying, no faxing other
than occasional receive. Both connected to local networks. Both installed
with s'ware that came with each machine. All PC's running XP Pro SP3 with
all updates.
I scan to .pdf 99% of the time. Recently the home machine has lost the
option to scan to .pdf and I am baffled. This has disappeared, not even
greyed out.
In the past I have uninstalled the home machine completely, including
registry. Have tried reinstalling the home machine with s'ware used on the
office machine. Same problem. Have downloaded s'ware from HP (several times)
then uninstalled & reinstalled the machine. Same problem.
I am stumped!
The reason for purchasing HP is that the paper run suits my choice of
location for the machines, ie. paper goes in the front and not the top.
Anybody know of any cause or solution for this problem please?
I have heard of the use of a minimal or basic HP driver but I'm not much of
a techie. If someone could give me, or point me to, an idiots guide I would
very much appreciate it.

Many thanks,

Nick.
England.

From: "Nick"

Hello all,

I bought 2 of these (for work & home) to standardise on carts. Perhaps a
little aged by now.
Both purchased from same outlet at same time.
Workshop machine has been 100% good. Home machine a pita from day one for
various reasons.
Both machines lightly used for printing/scanning/copying, no faxing other
than occasional receive. Both connected to local networks. Both installed
with s'ware that came with each machine. All PC's running XP Pro SP3 with
all updates.
I scan to .pdf 99% of the time. Recently the home machine has lost the
option to scan to .pdf and I am baffled. This has disappeared, not even
greyed out.
In the past I have uninstalled the home machine completely, including
registry. Have tried reinstalling the home machine with s'ware used on the
office machine. Same problem. Have downloaded s'ware from HP (several
times) then uninstalled & reinstalled the machine. Same problem.
I am stumped!
The reason for purchasing HP is that the paper run suits my choice of
location for the machines, ie. paper goes in the front and not the top.
Anybody know of any cause or solution for this problem please?
I have heard of the use of a minimal or basic HP driver but I'm not much
of a techie. If someone could give me, or point me to, an idiots guide I
would very much appreciate it.

Many thanks,

Nick.
England.

I would just use a different TWAIN compliant software and print to a PDF via
PDFCreator of SourceForge.

--
Dave
Multi-AV Scanning Tool - http://multi-av.thespykiller.co.uk
http://www.pctipp.ch/downloads/dl/35905.asp