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Get a refund?



 
 
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  #1  
Old September 24th 07, 02:00 AM posted to uk.comp.vendors
DerekBaker
external usenet poster
 
Posts: 69
Default Get a refund?

Received a graphics card on 2 Sept. Went back immediately due to a
fault. Received it back 10 Sept.

Now it's failed completely. Would prefer a refund. Would this be likely
in the circumstances?

--
Derek
  #2  
Old September 24th 07, 10:34 AM posted to uk.comp.vendors
Palindrome
external usenet poster
 
Posts: 42
Default Get a refund?

DerekBaker wrote:
Received a graphics card on 2 Sept. Went back immediately due to a
fault. Received it back 10 Sept.

Now it's failed completely. Would prefer a refund. Would this be likely
in the circumstances?

Any evidence that this fault is systemic and due to faulty
design/manufacture and not just a couple of random events affecting only
you?

You can insist on a refund*. Whether the company immediately gives you
one will depend on the company. Some will. Some will takes weeks and a
Small Claims judgement in your favour and still take weeks after that to
pay.

So, the answer seems to be to demand a full refund, including all
carriage charges to and fro. If you get one, fine. If not, then you have
to decide whether a further replacement card *now* is a better solution
for you than no card at all and no refund until next year..and possibly
a lot of wasted time and energy in between.

Me, I would probably give them one more chance to supply a working card
- unless there was evidence of a faulty design/production that affected
many, and meant that the replacement card would probably be useless, too.


*You can insist on a written apology from the MD, as well. Delivered by
him, personally. With a sign around his neck saying "Fraudster".....
--
Sue



  #3  
Old October 29th 07, 11:06 PM posted to uk.comp.vendors
Alan Stanley[_2_]
external usenet poster
 
Posts: 1
Default Get a refund?

On 24 Sep, 09:34, Palindrome wrote:
DerekBaker wrote:
Received a graphics card on 2 Sept. Went back immediately due to a
fault. Received it back 10 Sept.


Now it's failed completely. Would prefer a refund. Would this be likely
in the circumstances?


Any evidence that this fault is systemic and due to faulty
design/manufacture and not just a couple of random events affecting only
you?

You can insist on a refund*. Whether the company immediately gives you
one will depend on the company. Some will. Some will takes weeks and a
Small Claims judgement in your favour and still take weeks after that to
pay.

So, the answer seems to be to demand a full refund, including all
carriage charges to and fro. If you get one, fine. If not, then you have
to decide whether a further replacement card *now* is a better solution
for you than no card at all and no refund until next year..and possibly
a lot of wasted time and energy in between.

Me, I would probably give them one more chance to supply a working card
- unless there was evidence of a faulty design/production that affected
many, and meant that the replacement card would probably be useless, too.

*You can insist on a written apology from the MD, as well. Delivered by
him, personally. With a sign around his neck saying "Fraudster".....
--
Sue



Why Insist on a refund? remember the person receiving your request may
well react far better in your interest if you politely ask for a
refund. I know that we would.

Alan
www.stuff-uk.net

  #4  
Old October 30th 07, 12:16 AM posted to uk.comp.vendors
Palindrome
external usenet poster
 
Posts: 42
Default Get a refund?

Alan Stanley wrote:
On 24 Sep, 09:34, Palindrome wrote:
DerekBaker wrote:
Received a graphics card on 2 Sept. Went back immediately due to a
fault. Received it back 10 Sept.
Now it's failed completely. Would prefer a refund. Would this be likely
in the circumstances?

Any evidence that this fault is systemic and due to faulty
design/manufacture and not just a couple of random events affecting only
you?

You can insist on a refund*. Whether the company immediately gives you
one will depend on the company. Some will. Some will takes weeks and a
Small Claims judgement in your favour and still take weeks after that to
pay.

So, the answer seems to be to demand a full refund, including all
carriage charges to and fro. If you get one, fine. If not, then you have
to decide whether a further replacement card *now* is a better solution
for you than no card at all and no refund until next year..and possibly
a lot of wasted time and energy in between.

Me, I would probably give them one more chance to supply a working card
- unless there was evidence of a faulty design/production that affected
many, and meant that the replacement card would probably be useless, too.

*You can insist on a written apology from the MD, as well. Delivered by
him, personally. With a sign around his neck saying "Fraudster".....
--
Sue



Why Insist on a refund? remember the person receiving your request may
well react far better in your interest if you politely ask for a
refund. I know that we would.

It's called a feeble attempt at humour. aka irony.

My point was that the OP can *insist* on anything he fancies - but
getting it is something else... I don't imagine that very many MDs will
go along with hand-delivering a personal apology whilst wearing a sign
around his neck..Or will react well to anyone insisting on anything
without a reasonable argument to back it up..

As you say, being polite and reasonable and treating the supplier with
understanding and respect is more likely to get understanding and
sympathy in return.

--
Sue






 




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