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#11
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WTF? 'Warranty void if seal broken' stickers?
In article , Chris Dyson
says... With regards to your warranty position on adding a floppy drive. You are able to add one yourself, however if by doing so you damage any of the internal components of the machine your warranty would become void. Also note, that Acer would not support any additional drive added by yourself, nor would we support any software conflicts arising in this configuration. The same applies to upgrading of RAM. The labels on the machine are there to discourage in-experienced personnel from tampering with the machine, if you feel comfortable with performing this then you may.Otherwise, please contact us again and we will happily (for a fee) install these items for you. A very well worded response and certainly one I'd be happy with. -- Conor The surprise isn't how often we make bad choices; the surprise is how seldom they defeat us. |
#12
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WTF? 'Warranty void if seal broken' stickers?
On Mon, 04 Dec 2006 21:58:25 GMT, "Sylvain VAN DER WALDE"
wrote: snip I had the same problem with a PC assembled for me by Aria Technology. This was a highly upgradable MidiTower computer. Of course, these bloody warranty stickers came as a big surprise. Nevertheless, when I decided to add a TV card (among other things), I just took the stickers off and hoped for the best. Aria have a poor reputation, and I have never dealt with them again. Sylvain. I to had a problem with a PC assembled for me by Aria Technology - this was back in the days when RobD worked for them. In trying to sort the problem out, the Tech Manager (Ian Gower?) told me to open it up. When I asked him about the stickers, he said "they're there to let me know if someone has been poking around so I can look to see if they caused the problem themselves". They were extremely helpful then but without RobD geeing them up now, they do seem to have gone downhill. Regards, vj |
#13
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WTF? 'Warranty void if seal broken' stickers?
Vittorio Janus wrote: On Mon, 04 Dec 2006 21:58:25 GMT, "Sylvain VAN DER WALDE" wrote: snip I had the same problem with a PC assembled for me by Aria Technology. This was a highly upgradable MidiTower computer. Of course, these bloody warranty stickers came as a big surprise. Nevertheless, when I decided to add a TV card (among other things), I just took the stickers off and hoped for the best. Aria have a poor reputation, and I have never dealt with them again. Sylvain. I to had a problem with a PC assembled for me by Aria Technology - this was back in the days when RobD worked for them. In trying to sort the problem out, the Tech Manager (Ian Gower?) told me to open it up. When I asked him about the stickers, he said "they're there to let me know if someone has been poking around so I can look to see if they caused the problem themselves". They were extremely helpful then but without RobD geeing them up now, they do seem to have gone downhill. One way I found to open them and retain the sticker is to remove the screws securing the side panel and then gently slide it back to the point where it would release the latches all the while looking at the sticker to make sure it wasn't getting torn. Since the unpeeling effort is applied by the panel all along its junction with the rear panel, there was no tendancy to do otherwise than come unstuck! But you have to go very gently. -- Graham W http://www.gcw.org.uk/ PGM-FI page updated, Graphics Tutorial WIMBORNE http://www.wessex-astro.org.uk/ Wessex Astro Society's Website Dorset UK Info, Meeting Dates, Sites & Maps Change 'news' to 'sewn' in my Reply address to avoid my spam filter. |
#14
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WTF? 'Warranty void if seal broken' stickers?
Chris Dyson (Quoting Acer) wrote:
With regards to your warranty position on adding a floppy drive. You are able to add one yourself, however if by doing so you damage any of the internal components of the machine your warranty would become void. Also note, that Acer would not support any additional drive added by yourself, nor would we support any software conflicts arising in this configuration. The same applies to upgrading of RAM. The labels on the machine are there to discourage in-experienced personnel from tampering with the machine, if you feel comfortable with performing this then you may.Otherwise, please contact us again and we will happily (for a fee) install these items for you. That kind of explanation would be fine with me. I don't expect suppliers to support or warrant goods that they did not supply, or which have been modified by me under most circumstances. If, however, I placed two DDR400 sticks into a motherboard already holding two (warranted) DDR400 sticks, and the motherboard switched from nosmoke to smoking mode, I'd be in a different position. If I knew the sticks to be compatible with DDR400 specifications, and the board is advertised as such, then the fact it smokes when they are installed implies a latent fault present at time of delivery, and is therefore a warranty claim. If, however, I had shoved a ISA card into an AGP slot, and the motherboard had decided to do the big firework, I would certainly not expect the manufacturer to help, and would probably abuse the person that did it to a great extent. Many thanks for the numerous replies. I am still working through them. Suffice it to say I've been away for a couple of days due to voiding my own warranty following the installation of an incompatible chicken curry, I could go into detail, but there are other newsgroups for that sort of thing... Jim |
#15
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WTF? 'Warranty void if seal broken' stickers?
Jim Howes ejaculated:
Suffice it to say I've been away for a couple of days due to voiding my own warranty following the installation of an incompatible chicken curry, I could go into detail, but there are other newsgroups for that sort of thing... Jim Is the orignal supplier going to pay for the return carriage? |
#16
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WTF? 'Warranty void if seal broken' stickers?
Chris Dyson wrote:
"Mad Mum" wrote in message . uk... sounds like my Acer got the 2nd drive in a cheap eBay usb caddy at the mo.. lad won't let me open it.. am tempted to ring their tech support and ask.... I am a it person by trade so should know what I am doing . . . I bought an Acer last year and it had these stickers attached. The plan was to upgrade the PC immediately with memory I already had, and install a floppy drive. I was going to fit the bits anyway, but I thought I would e-mail Acer to see what they had to say. This is the reply I got: *** Hello, Thank you for contacting Acer. Regarding your enquiry, With regards to your warranty position on adding a floppy drive. You are able to add one yourself, however if by doing so you damage any of the internal components of the machine your warranty would become void. Also note, that Acer would not support any additional drive added by yourself, nor would we support any software conflicts arising in this configuration. The same applies to upgrading of RAM. The labels on the machine are there to discourage in-experienced personnel from tampering with the machine, if you feel comfortable with performing this then you may.Otherwise, please contact us again and we will happily (for a fee) install these items for you. Regards Acer Technical Support Team *** I would expect the situation to be the same of any manufacturer these days. Hope this helps. That all seems entirely fair and reasonable. If that's what they actually enforce then I wouldn't see that as a problem -- Alex "I laugh in the face of danger. Then I hide until it goes away" www.drzoidberg.co.uk www.ebayfaq.co.uk |
#17
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WTF? 'Warranty void if seal broken' stickers?
Jason Russell wrote:
Is the orignal supplier going to pay for the return carriage? There are probably internal restrictions on what can be sent through the postal system. |
#18
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WTF? 'Warranty void if seal broken' stickers?
Jim Howes wrote:
Jason Russell wrote: Is the orignal supplier going to pay for the return carriage? There are probably internal restrictions on what can be sent through the postal system. That should have read 'international'.. Damn spill chuckers! exit( runAway & Hide ); |
#19
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WTF? 'Warranty void if seal broken' stickers?
Jim Howes wrote: I have just received two pre-built 'budget' PC's from a vendor who, for the time being, shall remain nameless (unless, of course, I fail to get a satisfactory response to this question from them). You are of course, free to name, shame, praise or otherwise guess as to A) Who you think it is, and B) Who you have had similar from. The system is advertised on the web site as having, among other things, "with 4 DIMM slots, maximum capacity up to 8GB". PC's are designed to be upgradeable. I might want to add DVD-RAM drives, more hard discs, more memory, different video cards, exotic interface cards, etc. Therefore, I take very unkindly to discovering 'Warranty void if seal broken' stickers on the back of the case. I can kind of understand why they're putting to sticker on. You are buying a complete PC with a warranty for the PC as a whole. Not all buyers have the skills to safely mock around inside the case, e.g. take antistatic precautions etc. Yes, a PC is upgradable, more or less, but it could also mean that the upgrade should be done by the vendor for keeping the warranty valid. But... you might probably get away with breaking the seal if you argue your case long enough. |
#20
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WTF? 'Warranty void if seal broken' stickers?
I purchased a PC System from RL Supplies (www.rlsupplies.co.uk) which
also came with a warranty void sticker on the rear. I contacted them and explained that I wished to add my own components to the system. They explained that the reason for the warranty seal was that they had in the past had customers claiming that the system had been delivered with no ram etc. inside the system. They advised me to check that the system was the spec that I had ordered and that if I was happy then I could open the system and my warranty would not be affected. Faced with these circumstances I can understand why the system builder would want to put these stickers on the back, and would like to think that a majority of them, like RL Supplies, would understand that a PC system is designed to be upgraded and that opening the system to fit additonal parts should not affect the system warranty. |
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