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#21
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Can't print photos from Windows 8 (64-bit)
On Wed, 25 Sep 2013 Gernot Hassenpflug wrote:
David Rance writes: On Thu, 19 Sep 2013 Gene E. Bloch wrote: On Thu, 19 Sep 2013 09:31:38 +0100, David Rance wrote: Well, thanks for all your suggestions, folks. They were all quite logical. But in the end the solution was simply *not* logical. Why should a 64-bit barf at being told to print borderless? It just doesn't make sense. Somehow I completely agree :-) I'm guessing that it's a bug in the driver, and furthermore I'm pessimistic enough to believe that HP won't fix it. I hope I'm wrong about that. I don't think you're wrong, judging by my past experience with them. I had to ditch perfectly good but older HP printers when upgrading to Win XP some years ago simply because they didn't provide updated fully-featured drivers for them. What annoyed me more than anything was that they said the updated drivers were fully featured but were only basic. I wasted many phone calls with them where they pointed me to what they said really were fully featured drivers. I won't say they told me lies because I do think that the people I spoke to really believed what they were saying, in ignorance of course. At least the updated driver for Win 8 really is fully featured even though the 2610 is fairly old, even though the 64-bit driver seems to have this bug. Can't say the same for the 8750 - that's just a basic updated driver, but doesn't pretend to be anything else. Why do I stick with HP printers? Well, I like that fact that the printing head *is* the cartridge so the whole thing is replaced when the ink runs out. And they're not bad printers. To second Paul's suggestion of trying a thin border, I would also try borderless, but adjust (slider bar) the "overprinting" until it is minimum (which should be 0, i.e., exactly the physical dimensions of the media). See if it works: maybe there is broken logic around the comparison of media size and printing area size. I've tried that. No change! David -- David Rance writing from Caversham, Reading, UK |
#22
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Can't print photos from Windows 8 (64-bit)
On Wed, 25 Sep 2013 10:34:51 +0100, David Rance
wrote: On Wed, 25 Sep 2013 Gernot Hassenpflug wrote: David Rance writes: On Thu, 19 Sep 2013 Gene E. Bloch wrote: On Thu, 19 Sep 2013 09:31:38 +0100, David Rance wrote: Well, thanks for all your suggestions, folks. They were all quite logical. But in the end the solution was simply *not* logical. Why should a 64-bit barf at being told to print borderless? It just doesn't make sense. Somehow I completely agree :-) I'm guessing that it's a bug in the driver, and furthermore I'm pessimistic enough to believe that HP won't fix it. I hope I'm wrong about that. I don't think you're wrong, judging by my past experience with them. I had to ditch perfectly good but older HP printers when upgrading to Win XP some years ago simply because they didn't provide updated fully-featured drivers for them. What annoyed me more than anything was that they said the updated drivers were fully featured but were only basic. I wasted many phone calls with them where they pointed me to what they said really were fully featured drivers. I won't say they told me lies because I do think that the people I spoke to really believed what they were saying, in ignorance of course. At least the updated driver for Win 8 really is fully featured even though the 2610 is fairly old, even though the 64-bit driver seems to have this bug. Can't say the same for the 8750 - that's just a basic updated driver, but doesn't pretend to be anything else. Why do I stick with HP printers? Well, I like that fact that the printing head *is* the cartridge so the whole thing is replaced when the ink runs out. And they're not bad printers. To second Paul's suggestion of trying a thin border, I would also try borderless, but adjust (slider bar) the "overprinting" until it is minimum (which should be 0, i.e., exactly the physical dimensions of the media). See if it works: maybe there is broken logic around the comparison of media size and printing area size. I've tried that. No change! David I've not read all of this thread but one thing that just occurred to me is that I believe Win8 has a "repair" option that will restore things to "as they were" as far as the windows OS but will NOT mess up your installed programs. You might try that. Again, I've not read this whole thread but your problem sounds really weird and seems like it would be more then just a problem with the printer driver - something hosed at the OS level is what seems more likely to me. |
#23
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Can't print photos from Windows 8 (64-bit)
On Wed, 25 Sep 2013 Ashton Crusher wrote:
On Wed, 25 Sep 2013 10:34:51 +0100, David Rance wrote: On Wed, 25 Sep 2013 Gernot Hassenpflug wrote: David Rance writes: On Thu, 19 Sep 2013 Gene E. Bloch wrote: On Thu, 19 Sep 2013 09:31:38 +0100, David Rance wrote: Well, thanks for all your suggestions, folks. They were all quite logical. But in the end the solution was simply *not* logical. Why should a 64-bit barf at being told to print borderless? It just doesn't make sense. Somehow I completely agree :-) I'm guessing that it's a bug in the driver, and furthermore I'm pessimistic enough to believe that HP won't fix it. I hope I'm wrong about that. I don't think you're wrong, judging by my past experience with them. I had to ditch perfectly good but older HP printers when upgrading to Win XP some years ago simply because they didn't provide updated fully-featured drivers for them. What annoyed me more than anything was that they said the updated drivers were fully featured but were only basic. I wasted many phone calls with them where they pointed me to what they said really were fully featured drivers. I won't say they told me lies because I do think that the people I spoke to really believed what they were saying, in ignorance of course. At least the updated driver for Win 8 really is fully featured even though the 2610 is fairly old, even though the 64-bit driver seems to have this bug. Can't say the same for the 8750 - that's just a basic updated driver, but doesn't pretend to be anything else. Why do I stick with HP printers? Well, I like that fact that the printing head *is* the cartridge so the whole thing is replaced when the ink runs out. And they're not bad printers. To second Paul's suggestion of trying a thin border, I would also try borderless, but adjust (slider bar) the "overprinting" until it is minimum (which should be 0, i.e., exactly the physical dimensions of the media). See if it works: maybe there is broken logic around the comparison of media size and printing area size. I've tried that. No change! David I've not read all of this thread but one thing that just occurred to me is that I believe Win8 has a "repair" option that will restore things to "as they were" as far as the windows OS but will NOT mess up your installed programs. You might try that. Again, I've not read this whole thread but your problem sounds really weird and seems like it would be more then just a problem with the printer driver - something hosed at the OS level is what seems more likely to me. I think I ought to précis the situation as it is now because, when I posted the original message, I hadn't experimented enough to describe the problem accurately. I have posted further facts as they became known but now I ought to just repeat them in a concise manner. I am using an HP Photosmart 2610 AIO. Photos will not print using Windows 8 64-bit if I specify borderless. It doesn't matter whether they are large format or small. The file is reportedly sent to the printer but the printer doesn't receive it. In all other respects printing works correctly. I have tried the various workarounds suggested by others but this made no difference whatsoever. I have used two different computers running Win8 64 with the same result, so it would appear not to be a problem with the installation that would require a repair. I have also tried printing borderless on two further computers running Win8 32-bit. These all printed correctly. There was no problem. When I downloaded the printer driver from HP there were different drivers for 64-bit and 32-bit. My conclusion is, therefore, that there is a flaw in the 64-bit driver. Either that, or that there is a problem with the way the 64-bit OS interacts with the 64-bit driver. I do have an HP Photosmart 8750. I tried just one print with that from a 64-bit driver. There were problems, but I have not had time to experiment further. In any case, that 8750 has its own faults which could mask any fault from the HP driver. It was my hope when I started this thread that someone would write to say that they had had the same problem, whether or not they were using the same or a similar printer with WIN8 64-bit. That would then be proof enough to blame the 64-bit driver. But if someone were to write and say that they've had no problems with the same setup then I would know I had to look at my own computer(s). David -- David Rance writing from Caversham, Reading, UK |
#24
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Can't print photos from Windows 8 (64-bit)
On Wed, 25 Sep 2013 22:36:59 +0100, David Rance
wrote: On Wed, 25 Sep 2013 Ashton Crusher wrote: On Wed, 25 Sep 2013 10:34:51 +0100, David Rance wrote: On Wed, 25 Sep 2013 Gernot Hassenpflug wrote: David Rance writes: On Thu, 19 Sep 2013 Gene E. Bloch wrote: On Thu, 19 Sep 2013 09:31:38 +0100, David Rance wrote: Well, thanks for all your suggestions, folks. They were all quite logical. But in the end the solution was simply *not* logical. Why should a 64-bit barf at being told to print borderless? It just doesn't make sense. Somehow I completely agree :-) I'm guessing that it's a bug in the driver, and furthermore I'm pessimistic enough to believe that HP won't fix it. I hope I'm wrong about that. I don't think you're wrong, judging by my past experience with them. I had to ditch perfectly good but older HP printers when upgrading to Win XP some years ago simply because they didn't provide updated fully-featured drivers for them. What annoyed me more than anything was that they said the updated drivers were fully featured but were only basic. I wasted many phone calls with them where they pointed me to what they said really were fully featured drivers. I won't say they told me lies because I do think that the people I spoke to really believed what they were saying, in ignorance of course. At least the updated driver for Win 8 really is fully featured even though the 2610 is fairly old, even though the 64-bit driver seems to have this bug. Can't say the same for the 8750 - that's just a basic updated driver, but doesn't pretend to be anything else. Why do I stick with HP printers? Well, I like that fact that the printing head *is* the cartridge so the whole thing is replaced when the ink runs out. And they're not bad printers. To second Paul's suggestion of trying a thin border, I would also try borderless, but adjust (slider bar) the "overprinting" until it is minimum (which should be 0, i.e., exactly the physical dimensions of the media). See if it works: maybe there is broken logic around the comparison of media size and printing area size. I've tried that. No change! David I've not read all of this thread but one thing that just occurred to me is that I believe Win8 has a "repair" option that will restore things to "as they were" as far as the windows OS but will NOT mess up your installed programs. You might try that. Again, I've not read this whole thread but your problem sounds really weird and seems like it would be more then just a problem with the printer driver - something hosed at the OS level is what seems more likely to me. I think I ought to précis the situation as it is now because, when I posted the original message, I hadn't experimented enough to describe the problem accurately. I have posted further facts as they became known but now I ought to just repeat them in a concise manner. I am using an HP Photosmart 2610 AIO. Photos will not print using Windows 8 64-bit if I specify borderless. It doesn't matter whether they are large format or small. The file is reportedly sent to the printer but the printer doesn't receive it. In all other respects printing works correctly. I have tried the various workarounds suggested by others but this made no difference whatsoever. I have used two different computers running Win8 64 with the same result, so it would appear not to be a problem with the installation that would require a repair. I have also tried printing borderless on two further computers running Win8 32-bit. These all printed correctly. There was no problem. When I downloaded the printer driver from HP there were different drivers for 64-bit and 32-bit. My conclusion is, therefore, that there is a flaw in the 64-bit driver. Either that, or that there is a problem with the way the 64-bit OS interacts with the 64-bit driver. I do have an HP Photosmart 8750. I tried just one print with that from a 64-bit driver. There were problems, but I have not had time to experiment further. In any case, that 8750 has its own faults which could mask any fault from the HP driver. It was my hope when I started this thread that someone would write to say that they had had the same problem, whether or not they were using the same or a similar printer with WIN8 64-bit. That would then be proof enough to blame the 64-bit driver. But if someone were to write and say that they've had no problems with the same setup then I would know I had to look at my own computer(s). David I could be wrong but can't you use the 32 bit drivers even on a 64 bit OS setup? If so, try getting rid of the 64 bit driver and installing the 32 bit one and see how that works. |
#25
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Can't print photos from Windows 8 (64-bit)
David Rance wrote:
On Wed, 25 Sep 2013 Ashton Crusher wrote: On Wed, 25 Sep 2013 10:34:51 +0100, David Rance wrote: On Wed, 25 Sep 2013 Gernot Hassenpflug wrote: David Rance writes: On Thu, 19 Sep 2013 Gene E. Bloch wrote: On Thu, 19 Sep 2013 09:31:38 +0100, David Rance wrote: Well, thanks for all your suggestions, folks. They were all quite logical. But in the end the solution was simply *not* logical. Why should a 64-bit barf at being told to print borderless? It just doesn't make sense. Somehow I completely agree :-) I'm guessing that it's a bug in the driver, and furthermore I'm pessimistic enough to believe that HP won't fix it. I hope I'm wrong about that. I don't think you're wrong, judging by my past experience with them. I had to ditch perfectly good but older HP printers when upgrading to Win XP some years ago simply because they didn't provide updated fully-featured drivers for them. What annoyed me more than anything was that they said the updated drivers were fully featured but were only basic. I wasted many phone calls with them where they pointed me to what they said really were fully featured drivers. I won't say they told me lies because I do think that the people I spoke to really believed what they were saying, in ignorance of course. At least the updated driver for Win 8 really is fully featured even though the 2610 is fairly old, even though the 64-bit driver seems to have this bug. Can't say the same for the 8750 - that's just a basic updated driver, but doesn't pretend to be anything else. Why do I stick with HP printers? Well, I like that fact that the printing head *is* the cartridge so the whole thing is replaced when the ink runs out. And they're not bad printers. To second Paul's suggestion of trying a thin border, I would also try borderless, but adjust (slider bar) the "overprinting" until it is minimum (which should be 0, i.e., exactly the physical dimensions of the media). See if it works: maybe there is broken logic around the comparison of media size and printing area size. I've tried that. No change! David I've not read all of this thread but one thing that just occurred to me is that I believe Win8 has a "repair" option that will restore things to "as they were" as far as the windows OS but will NOT mess up your installed programs. You might try that. Again, I've not read this whole thread but your problem sounds really weird and seems like it would be more then just a problem with the printer driver - something hosed at the OS level is what seems more likely to me. I think I ought to précis the situation as it is now because, when I posted the original message, I hadn't experimented enough to describe the problem accurately. I have posted further facts as they became known but now I ought to just repeat them in a concise manner. I am using an HP Photosmart 2610 AIO. Photos will not print using Windows 8 64-bit if I specify borderless. It doesn't matter whether they are large format or small. The file is reportedly sent to the printer but the printer doesn't receive it. In all other respects printing works correctly. I have tried the various workarounds suggested by others but this made no difference whatsoever. I have used two different computers running Win8 64 with the same result, so it would appear not to be a problem with the installation that would require a repair. I have also tried printing borderless on two further computers running Win8 32-bit. These all printed correctly. There was no problem. When I downloaded the printer driver from HP there were different drivers for 64-bit and 32-bit. My conclusion is, therefore, that there is a flaw in the 64-bit driver. Either that, or that there is a problem with the way the 64-bit OS interacts with the 64-bit driver. I do have an HP Photosmart 8750. I tried just one print with that from a 64-bit driver. There were problems, but I have not had time to experiment further. In any case, that 8750 has its own faults which could mask any fault from the HP driver. It was my hope when I started this thread that someone would write to say that they had had the same problem, whether or not they were using the same or a similar printer with WIN8 64-bit. That would then be proof enough to blame the 64-bit driver. But if someone were to write and say that they've had no problems with the same setup then I would know I had to look at my own computer(s). David Hi, My HP 8250 prints well, including borderless, on both my 32 bit and my 64 bit PCs. My drivers are of course from HP. This would seem to rule out an HP driver error, inasmuch as their drivers work well with my 4 PCs. I'm sorry that I cannot tell you what the problem is, only what it is not. Good luck, Mort Linder |
#26
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Can't print photos from Windows 8 (64-bit)
On Wed, 25 Sep 2013 Mort wrote:
I think I ought to précis the situation as it is now because, when I posted the original message, I hadn't experimented enough to describe the problem accurately. I have posted further facts as they became known but now I ought to just repeat them in a concise manner. I am using an HP Photosmart 2610 AIO. Photos will not print using Windows 8 64-bit if I specify borderless. It doesn't matter whether they are large format or small. The file is reportedly sent to the printer but the printer doesn't receive it. In all other respects printing works correctly. I have tried the various workarounds suggested by others but this made no difference whatsoever. I have used two different computers running Win8 64 with the same result, so it would appear not to be a problem with the installation that would require a repair. I have also tried printing borderless on two further computers running Win8 32-bit. These all printed correctly. There was no problem. When I downloaded the printer driver from HP there were different drivers for 64-bit and 32-bit. My conclusion is, therefore, that there is a flaw in the 64-bit driver. Either that, or that there is a problem with the way the 64-bit OS interacts with the 64-bit driver. I do have an HP Photosmart 8750. I tried just one print with that from a 64-bit driver. There were problems, but I have not had time to experiment further. In any case, that 8750 has its own faults which could mask any fault from the HP driver. It was my hope when I started this thread that someone would write to say that they had had the same problem, whether or not they were using the same or a similar printer with WIN8 64-bit. That would then be proof enough to blame the 64-bit driver. But if someone were to write and say that they've had no problems with the same setup then I would know I had to look at my own computer(s). My HP 8250 prints well, including borderless, on both my 32 bit and my 64 bit PCs. And is that with Windows 8? My drivers are of course from HP. Likewise. This would seem to rule out an HP driver error, inasmuch as their drivers work well with my 4 PCs. I'm sorry that I cannot tell you what the problem is, only what it is not. But that is useful. Many thanks! David -- David Rance writing from Caversham, Reading, UK |
#27
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Can't print photos from Windows 8 (64-bit)
On Wed, 25 Sep 2013 Ashton Crusher wrote:
I think I ought to précis the situation as it is now because, when I posted the original message, I hadn't experimented enough to describe the problem accurately. I have posted further facts as they became known but now I ought to just repeat them in a concise manner. I am using an HP Photosmart 2610 AIO. Photos will not print using Windows 8 64-bit if I specify borderless. It doesn't matter whether they are large format or small. The file is reportedly sent to the printer but the printer doesn't receive it. In all other respects printing works correctly. I have tried the various workarounds suggested by others but this made no difference whatsoever. I have used two different computers running Win8 64 with the same result, so it would appear not to be a problem with the installation that would require a repair. I have also tried printing borderless on two further computers running Win8 32-bit. These all printed correctly. There was no problem. When I downloaded the printer driver from HP there were different drivers for 64-bit and 32-bit. My conclusion is, therefore, that there is a flaw in the 64-bit driver. Either that, or that there is a problem with the way the 64-bit OS interacts with the 64-bit driver. I do have an HP Photosmart 8750. I tried just one print with that from a 64-bit driver. There were problems, but I have not had time to experiment further. In any case, that 8750 has its own faults which could mask any fault from the HP driver. It was my hope when I started this thread that someone would write to say that they had had the same problem, whether or not they were using the same or a similar printer with WIN8 64-bit. That would then be proof enough to blame the 64-bit driver. But if someone were to write and say that they've had no problems with the same setup then I would know I had to look at my own computer(s). I could be wrong but can't you use the 32 bit drivers even on a 64 bit OS setup? If so, try getting rid of the 64 bit driver and installing the 32 bit one and see how that works. I hadn't thought of that. It's worth a try, but it'll have to wait for a week or so as I'm away for a week. Thanks for the suggestion. David -- David Rance writing from Caversham, Reading, UK |
#28
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Can't print photos from Windows 8 (64-bit)
On Wed, 25 Sep 2013 Wolf K wrote:
On 2013-09-25 5:36 PM, David Rance wrote: [...] I think I ought to précis the situation as it is now because, when I posted the original message, I hadn't experimented enough to describe the problem accurately. I have posted further facts as they became known but now I ought to just repeat them in a concise manner. I am using an HP Photosmart 2610 AIO. [...] I searched for drivers for this printer, and found several posts that complained that the driver was not "full featured", ie, that it didn't invoke all the features of the printer in Win 7 Question: just how old is this printer? If it's no longer made, it's unlikely that HP will take the trouble to fix the driver. It's old and no longer in production. I have suffered in the past from HP updating only basic drivers. Back in 2008 I had an HP1120 and HP claimed they had an updated full featured driver for Win XP - but it wasn't. I made several phone calls to HP - and they kept assuring me that the driver I'd downloaded *was* full-featured. In the end I gave up. However the driver for the Photosmart 2610 is not only updated for Win 8 (64-bit and 32-bit) but it really is full-featured. Yes, they have updated the software for this printer even though it's no longer in production. The problem is that, with the 64-bit version, it doesn't print borderless! David -- David Rance writing from Le Mesnil Villement, Calvados, France |
#29
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Can't print photos from Windows 8 (64-bit)
On Thu, 26 Sep 2013 David Rance wrote:
On Wed, 25 Sep 2013 Ashton Crusher wrote: I think I ought to précis the situation as it is now because, when I posted the original message, I hadn't experimented enough to describe the problem accurately. I have posted further facts as they became known but now I ought to just repeat them in a concise manner. I am using an HP Photosmart 2610 AIO. Photos will not print using Windows 8 64-bit if I specify borderless. It doesn't matter whether they are large format or small. The file is reportedly sent to the printer but the printer doesn't receive it. In all other respects printing works correctly. I have tried the various workarounds suggested by others but this made no difference whatsoever. Just a postscript to this thread. I was about to try Ashton Crusher's suggestion: I could be wrong but can't you use the 32 bit drivers even on a 64 bit OS setup? If so, try getting rid of the 64 bit driver and installing the 32 bit one and see how that works. and logged on to the HP website to download the 32-bit driver and software. However, I saw that HP had issued an update to this software for Windows 8.1. So I downloaded the updated 64-bit version for Win 8.1 on the basis that, you never know, they might have fixed it. ....AND THEY HAVE!!! So everything now appears to work correctly. I won't say perfectly because I don't know if tomorrow I might find another bug! But at the moment I'm happy! David -- David Rance writing from Caversham, Reading, UK |
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