RMA for Samsung drives?

I've contacted Samsung regarding returning a faulty SATA drive, and they
told me to call 0208 6050 581, which I did.

A woman answered the phone (no company introduction, just a "hello") and
when I explained what I had, she said to send an email to

I did a WHOIS lookup, and have seen the domain is registered to, but i'm
curious as to why a company who is associated in some way with a big
name like Samsung doesn't have their own web site at that domain, and
has not what I'd call an "IT" sounding business name.

I take it I noted down the correct email addy?

I don't want to look a lemon and phone this place up again, as I had to
get the woman to repeat the address 3 times as she sound of Far Eastern
origin, and I couldn't understand her!

"ComPCs" wrote in message
t...

I've contacted Samsung regarding returning a faulty SATA drive, and they
told me to call 0208 6050 581, which I did.

A woman answered the phone (no company introduction, just a "hello") and
when I explained what I had, she said to send an email to

I did a WHOIS lookup, and have seen the domain is registered to, but i'm
curious as to why a company who is associated in some way with a big
name like Samsung doesn't have their own web site at that domain, and
has not what I'd call an "IT" sounding business name.

I take it I noted down the correct email addy?

I don't want to look a lemon and phone this place up again, as I had to
get the woman to repeat the address 3 times as she sound of Far Eastern
origin, and I couldn't understand her!

Funny: Samsung web site at
http://www.samsung.co.uk/cgi-bin/ecu...%20Repair#need


says

"
What do I need if I need service? In the event that you should require
service assistance, please contact the dealer from where the product was
initially purchased.

If this is not possible, for example if you have moved home, please contact
the Samsung Customer Care Team on 0870 242 0303 - for Note PC, call 0870 601
0309 . Please have your full Samsung model number and serial number, date
and place of purchase and a brief description of the fault/ query ready when
contacting our Service Team.

If the product is outside the warranty period you should the Samsung
Customer Care Team for a chargeable repair.

If the product is covered by an extended warranty, you should contact the
dealer from whom this extended warranty was purchased (usually the same
dealer from which the product was originally purchased).

"


Or had you already gone down that route ???

In article ,
says...

[...]

Or had you already gone down that route ???

yep, already gone down that route - which incidentally gives you no less
then 8 options to choose from when you connect! - and they told me to
phone the London number ....

In article ,
lid says...

In article ,
says...

[...]

Or had you already gone down that route ???

yep, already gone down that route - which incidentally gives you no less
then 8 options to choose from when you connect! - and they told me to
phone the London number ....


Have since received an email requesting details of drive, so looks like
I understood after all .... just seems a weird set up.

ComPCs wrote:

In article ,
lid says...

In article ,
says...

[...]

Or had you already gone down that route ???

yep, already gone down that route - which incidentally gives you no less
then 8 options to choose from when you connect! - and they told me to
phone the London number ....

Have since received an email requesting details of drive, so looks like
I understood after all .... just seems a weird set up.

They are an extremely weird setup indeed.


Odie
--
Retrodata
www.retrodata.co.uk
Globally Local Data Recovery Experts

On Tue 30 Aug 2005 16:09:14, Odie Ferrous wrote:


In article ,
lid says...

In article
,
says...

[...]

Or had you already gone down that route ???

yep, already gone down that route - which incidentally gives
you no less then 8 options to choose from when you connect! -
and they told me to phone the London number ....

Have since received an email requesting details of drive, so
looks like I understood after all .... just seems a weird set
up.

They are an extremely weird setup indeed.


This sort of thing is my main worry with Samsung. I had a similarly
weird and unwanted experience with my Samsung laser printer warranty.

Although many of Samsung's products are fine (and some Samsung
products, like their hard drives, are outstanding) I don't think
they take Customer Service and After Sales seriously enough in this
country.

They run with too much of a skeleton staff and behave like an
importer without any real support for the wholesalers and retails, to
say nothing of lack of support for the public.

"Jon D" wrote in message
...
On Tue 30 Aug 2005 16:09:14, Odie Ferrous wrote:


In article ,
lid says...

In article
,
says...

[...]

Or had you already gone down that route ???

yep, already gone down that route - which incidentally gives
you no less then 8 options to choose from when you connect! -
and they told me to phone the London number ....

Have since received an email requesting details of drive, so
looks like I understood after all .... just seems a weird set
up.

They are an extremely weird setup indeed.


This sort of thing is my main worry with Samsung. I had a similarly
weird and unwanted experience with my Samsung laser printer warranty.

Although many of Samsung's products are fine (and some Samsung
products, like their hard drives, are outstanding) I don't think
they take Customer Service and After Sales seriously enough in this
country.

They run with too much of a skeleton staff and behave like an
importer without any real support for the wholesalers and retails, to
say nothing of lack of support for the public.

Forget it - Samsung are terrible. The opposite of Western Digital, who I
believe to be the BEST at RMA