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M1530 computer chokes on Easy Transfer Utility
I purchased and received yesterday a Dell XPS M1530 laptop to replace
my old desktop. I have Dell Lattitude at work that is just BULLETPROOF!! (It is amazing what it takes and doesn't complain), but I wanted a larger screen for movies on the road and I like the remote and other audio/visual features. I do like the docking station on the Lattitude. Well, I unpacked the M1530 and booted it up. Seemed to be OK. I thought I should get right to the "Easy Transfer Utility" that Microsoft has. I did not have the cable, and since I did not care how long it took, I used wireless (all computers and hubs are in the same room). Well, about 10 to 15 minutes into the session, the new computer locked. I had to reboot. I started it again on both computers and everything seemed to go OK until the new computer locked again. I rebooted it and all the users that I have on my old computer were there and it appeared that it had completed at least some of the transfer correctly. I signed into my profile and everything was fine until....BLUE SCREEN!! It rebooted. Called tech support (they were a lot better than I remember them being in the past) and they walked me through the operation of F8 and trying to revert back to a factory system. The operation started OK, but then it blue screened again and after a couple of tries, I could not even get F8 to give me options. Finally, it announced that the boot record was missing. END OF STORY. The tech asked me to call Dell returns and I am sending it back. What I learned: 1. Dell support seems to be getting much better. If true, that is very nice to hear. 2. Their return procedures and policy seems to be very good. 3. I don't know what caused the problem in the first place. What do you think? Microsoft's transfer utility has a problem? This Dell computer had bad memory/hard drive/other? I was asking too much from transfering all my data using wireless WiFi? My bottom line question (so I don't have the problem again): Is the Microsoft Easy Transfer utility safe? alt.sys.pc-clone.dell |
#2
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M1530 computer chokes on Easy Transfer Utility
On Tue, 3 Jun 2008 18:38:34 -0700 (PDT), eganders
wrote: The tech asked me to call Dell returns and I am sending it back. Good for you -- cut your losses. If I start with a PC that BSOD's on me, I send it right back. Only had to do that once. |
#3
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M1530 computer chokes on Easy Transfer Utility
"eganders" wrote in message ... snip 1) Still seems to depend upon who answers the phone. 2) Yes. Yes they are. 3) I'd guess that the hard drive failed, but that's speculation. 4) I've never used the MET utility, so I have no idea. I move files via other conventional means.. Stew |
#4
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M1530 computer chokes on Easy Transfer Utility
Did a habib answer the phone?
"S.Lewis" wrote in message ... "eganders" wrote in message ... snip 1) Still seems to depend upon who answers the phone. 2) Yes. Yes they are. 3) I'd guess that the hard drive failed, but that's speculation. 4) I've never used the MET utility, so I have no idea. I move files via other conventional means.. Stew |
#5
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M1530 computer chokes on Easy Transfer Utility
On Wed, 4 Jun 2008 01:46:48 -0400, "K2NNJ"
wrote: Did a habib answer the phone? I'm not sure if Dell India support does this but for a few of my calls that ended up there they had the India tech. support rep. use an English name (like Mark). I would rather know the person's real name, but I understand why they did that, to reduce bad feelings about tech. support from India. One time I was surprised when a tech. support rep said "Merry Christmas", and then "God Bless!". The latter was probably not scripted; she probably had been to an English speaking country and learned that term, or was applying an English term equivalent to what would be said for her spiritual celebrations. |
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