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#11
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Dell tech support in India..
Is it hard to understand an Australian
on the phone? Are we really that bad on the phone? Steve Irwin's death was a great loss. He was so unlucky being that close to a stingray barb. |
#12
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Dell tech support in India..
On Thu, 22 Mar 2007 01:55:25 GMT, "Brian K" iibntgyea4
wrote: Are we really that bad on the phone? It depends on the person. The same applies to the U.S. or Great Britain. If you get someone with a heavy accent, it's hard for those not used to it to understand it. |
#13
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Dell tech support in India..
On Thu, 22 Mar 2007 01:55:25 GMT, "Brian K" iibntgyea4
wrote: Steve Irwin's death was a great loss. It is a great loss. His wife and daughter(s) seem to be carrying on the legacy. (the next time his daughter faces a croc', it will be _her_ choice) |
#14
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Dell tech support in India..
Brian K wrote:
Is it hard to understand an Australian on the phone? Are we really that bad on the phone? Steve Irwin's death was a great loss. He was so unlucky being that close to a stingray barb. sarcasm on/ And so careful, not only with regard to himself, but also his family, during other times. /sarcasm off -- Notan |
#15
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Dell tech support in India..
"How do you know..."
I have known many who had no degree applicable to computers. The right majors are the ones that will get you the type of job you want where you want. And that is different for everyone. Studying music and getting a music degree is no good if there are no music jobs where you want to be or you do not want music as a profession. -- Jupiter Jones http://www3.telus.net/dandemar http://www.dts-l.org "Journey" wrote in message ... How do you know that the support isn't college level? Also, what are the "right" majors? |
#16
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Dell tech support in India..
On Thu, 22 Mar 2007 05:20:45 GMT, "Jupiter Jones"
wrote: "How do you know..." I have known many who had no degree applicable to computers. The right majors are the ones that will get you the type of job you want where you want. And that is different for everyone. Studying music and getting a music degree is no good if there are no music jobs where you want to be or you do not want music as a profession. Thanks for clearing up your rigorous knowledge of demographics :-) |
#17
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Dell tech support in India..
I had a problem with a Vista upgrade to my laptop. Called Dell support
in India. this particular guy was extremely knowledgeble about Vista we were online for quite some time with multiple problems but he solved them all but one and that was a wireless print server and Linksys has to come up with a driver for it.. and thats my 2 cents worth Roy On Wed, 21 Mar 2007 02:02:13 GMT, "Brian K" iibntgyea4 wrote: I had a lot of hardware problems with a Dell 8400 last year. I rang India on 6+ occasions (separate problems) and I found the Dell representatives very polite, friendly and helpful. Probably better than the Australians I rang several years ago. Maybe I was lucky but I'm pleased with the Indian support service. |
#18
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Dell tech support in India..
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#19
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Dell tech support in India..
Dell support began to slip in quality even before outsourcing. At a certain point when Dell cut system prices dramatically, I began to get tech specialists who obviously knew very little about computers, operating systems, components, etc.. It was obvious they were typing key words and phrases into a database, and had no real understanding of what they were saying, unless it was a basic issue like installing a driver. For most problems the standard answer was to format and reinstall. At that point I realized that I could quickly solve my problems using news groups, and/or web sites. The only time I would then call Dell support is when a component under warranty had failed. Because, it is a prerequisite to speak with tech support before authorization for replacement can be made. When after the outsourcing began, Dell was running those TV ads with oh so American college tech types promising tech support 24/7. I found those ads misleading, especially after a few tech support calls to the subcontinent, where the language gap was frustrating. I started using the news groups more and more. One news group in particular: microsoft.public.windowsxp.general has an incredible bunch of people with Windows/PC knowledge that one dreams about. Some have their own web sites like Kelly: http://www.kellys-korner-xp.com/xp.htm At that site there is an A-Z link that has an alphabetical list of fixes for just about any Windows problem. The news group itself has a treasure trove of information. Your question might have already been asked. So, first I try the Google Groups "search this group" option, which quickly searches through years of archived posts. If you know how to use key words and phrases to narrow the search, you might find your answer faster than it takes to dial Dell Support. Many of the posts have links to sites with other valuable information. As they did from Windows 98 to Windows XP, they will migrate to the group: microsoft.public.vista.general To access the windows XP group from Google: http://groups.google.com/group/micro...l/topics?hl=en To access all of the groups from the microsoft public news server: set up your news reading client for the server: news.microsoft.com Topher On Wed, 21 Mar 2007 07:38:58 -0400, "Paul" wrote: To tell you the truth I have only bought Dells for the last 8-10 years so honestly do not know if HP, Gateway, MAC or other have also outsourced they're tech support but I am very disappointed Dell did and hoped they'd bring it back, god knows our college grads here need work. Like Brian I had problems with my Dell last year but unfortunately Tech Support was a nightmare, I won't get into details but it was a disaster. "Brian K" iibntgyea4 wrote in message ... I had a lot of hardware problems with a Dell 8400 last year. I rang India on 6+ occasions (separate problems) and I found the Dell representatives very polite, friendly and helpful. Probably better than the Australians I rang several years ago. Maybe I was lucky but I'm pleased with the Indian support service. |
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