How do I get Partition Manager to install properly

I bought Paragon Hard Disk Manager 5.5 a couple of weeks ago to resize my
boot partition on a Small Business Server 2000 system. When I tryed to
install the product, the installer reported "
the InstallShield Engine (iKernel.exe) could not be installed. iKernal.exe
could not be copied to 'C:\Program Files\Common C
Files\InstallShield\Engine\6\Intel 32'. Make sure that you have the
appropriate privileges to copy files to this folder. (0x20".

I have tried emailing Paragon for some help but I only got the response
below and I haven't had the time to follow this up.

Any ideas a) of how to fix the problem, and/or:
b) how to get any useful kind of response out of
Paragon?

Any help would be mcuh appreciated.

Paul

+++++++++++++++++++++++++++++
Sent: Thu 06/11/2003 15:25
To: '
Cc:
Subject: Hard Disk Manager - error on install


When might I expect a reply to this message sent yesterday? Your product
will not install on my system even though it seems to be one of you support.
If I cannot get it to work, I will have to buy a similar product from
someone else. If I have to do this, I want a refund of the amount I paid for
yours.

Please reply urgently.



Paul Crisp



+++++++++++++++++++++++++
See response in CAPITAL LETTERS below.

Paul

-----Original Message-----
From: Ivan Timofeev ]
Sent: 05 November 2003 07:03
To: Paul Crisp
Cc:
Subject: Hard Disk Manager - error on install



Dear Paul,

I sent you this letter on Friday. Did not you receive it?
NO - I DIDN'T GET IT.

Please see my comments below...

Friday, October 31, 2003, 10:31:09 PM, you wrote:
PC I have just bought Hard Disk Manager. I have unzipped it and I'm
PC trying to install it on a Windows 2000 server (with Small Business
PC Server 2000). The installer application crashes immediately with the
PC error:

PC "the InstallShield Engine (iKernel.exe) could not be installed.
PC iKernal.exe could not be copied to 'C:\Program Files\Common
PC Files\InstallShield\Engine\6\Intel 32'. Make sure that you have the
PC appropriate privileges to copy files to this folder. (0x20".

PC I have system administrator priviliges on this box so this is a
PC misleading error message.

Did you have local administrator privileges (not domain)? Did you use
Terminal Services?

THIS IS A WINDOWS 2000 SERVER (PART OF THE SMALL BUSINESS SERVER 2000 SUITE)
WHICH IS THE PRIMARY DOMAIN SERVER. IT DOES NOT HAVE A SEPARATE 'LOCAL'
ACTIVE DIRECTORY SYSTEM SO THERE IS NO 'LOCAL' ADMINISTRATOR' ONLY A DOMAIN
WIDE ONE. I WAS LOGGED IN AT THE SERVER ITSELF NOT REMOTELY VIA TERMINAL
SERVICES. THE MACHINE IS ALSO A TERMINAL SERVER.

PC I don't really understand why your application
PC tries to copy a file which already exists but it is not succeeding.

Please make sure that you are not trying to run the setup twice at he same
time.

If you have any questions or comments, please do not hesitate to contact us.

PC I have very little spare room on Drive C: (120Mb) which is why I am
PC installing your software in the first place.

PC What is wrong here and what can I do about it? I am unhappy to find
PC that there was no userguide of any kind supplied with the software
PC (downloaded version) so I have absolutely no idea what I am supposed
PC to do here.

PC Please respond quickly as I am trying to solve an urgent problem.

PC Paul Crisp

Sincerely Ivan Timofeev
Paragon Software Support Engineer