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#1
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on button stuck down
Help, I have a 4-year old Gateway Select 750 which is fine for my
needs right now, but today I pushed the "on button" and the button slipped downward just a little and is now lodged under the front cover of the tower in the down position, although the computer did not come on. I tried to pry it back up (I know...I shouldn't have done that, but I was panicking!) and of course, this didn't help. Is there a way to take off the front cover of the tower? I took off the side of the tower and I couldn't figure out how to take off the front cover. Is there another solution other than taking off the front cover? Is there anyother board I should be asking this on? |
#2
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I think you take the sides off and look towards the front, there should be 4
plastic things (two up top two on bottom) that you can push to in and to the side and it will make the front bezel pop off. Er...sorry if the wording is poor, been a bit since I took an old case off, hehe. "ralgam" wrote in message om... Help, I have a 4-year old Gateway Select 750 which is fine for my needs right now, but today I pushed the "on button" and the button slipped downward just a little and is now lodged under the front cover of the tower in the down position, although the computer did not come on. I tried to pry it back up (I know...I shouldn't have done that, but I was panicking!) and of course, this didn't help. Is there a way to take off the front cover of the tower? I took off the side of the tower and I couldn't figure out how to take off the front cover. Is there another solution other than taking off the front cover? Is there anyother board I should be asking this on? |
#3
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I called Gateway, not really expecting to get free help because the
computer is so old, but they still had me on file, even though it's out of warranty. Although I had a little trouble understanding the tech guy's accent, he gave me free advice and on how to open the tower, he waited while I did it, and even called me back when we got disconnected. Then he e-mailed me a tech sheet to show me how to replace the button and said he would send me a new button. I am SO impressed. It's obviously time to get new computer, and I was leaning towards a Dell, but if Gateway now provides this kind of support, I may very well buy a Gateway. Has anyone else had such good experiences with Gateway's tech support? |
#4
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ralgam,
At times, I've gotten incredible support from Gateway, although more often years ago. Today the support can be as good as you've experienced to really bad. It depends on the tech you talk to. We've used Gateway's in our family for the last 10 years. Overall, I've been very satisfied with their tech support. Virtually every problem has been solved to my satisfaction. Scott ralgam wrote: I called Gateway, not really expecting to get free help because the computer is so old, but they still had me on file, even though it's out of warranty. Although I had a little trouble understanding the tech guy's accent, he gave me free advice and on how to open the tower, he waited while I did it, and even called me back when we got disconnected. Then he e-mailed me a tech sheet to show me how to replace the button and said he would send me a new button. I am SO impressed. It's obviously time to get new computer, and I was leaning towards a Dell, but if Gateway now provides this kind of support, I may very well buy a Gateway. Has anyone else had such good experiences with Gateway's tech support? |
#5
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I am today still pleased with their tech support. IMHO far superior to
Dell (Only two brands I own) Al "ralgam" wrote in message om... I called Gateway, not really expecting to get free help because the computer is so old, but they still had me on file, even though it's out of warranty. Although I had a little trouble understanding the tech guy's accent, he gave me free advice and on how to open the tower, he waited while I did it, and even called me back when we got disconnected. Then he e-mailed me a tech sheet to show me how to replace the button and said he would send me a new button. I am SO impressed. It's obviously time to get new computer, and I was leaning towards a Dell, but if Gateway now provides this kind of support, I may very well buy a Gateway. Has anyone else had such good experiences with Gateway's tech support? |
#6
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I've had pretty much good experiences. I think only once they couldn't help
me resolve and issue and that was back in the Windows 95 days on a Pentium 166 (I just reformatted the hd and it solved it . When I used my parts warrenty to get stuff replaced on my newer model they never hassled me, just helped troubleshoot and when nothing worked sent the parts. I've heard Dell can be mean about part replacement. I've owned 7 Gateways, 6 of which are still in use (the P1 133 was retired and parted out, but still working perfect when it was). I have one Dell, man does it drive me crazy sometimes. S'okay though, I use my knowledge gained from all my years of great Gateway support to fix it, hehe. "ralgam" wrote in message om... I called Gateway, not really expecting to get free help because the computer is so old, but they still had me on file, even though it's out of warranty. Although I had a little trouble understanding the tech guy's accent, he gave me free advice and on how to open the tower, he waited while I did it, and even called me back when we got disconnected. Then he e-mailed me a tech sheet to show me how to replace the button and said he would send me a new button. I am SO impressed. It's obviously time to get new computer, and I was leaning towards a Dell, but if Gateway now provides this kind of support, I may very well buy a Gateway. Has anyone else had such good experiences with Gateway's tech support? |
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