DABS - Next course of action?

I ordered a hard disk drive from DABS a while ago which never arrived.
The package was apparently signed for by someone I had never heard of,
so DABS offered a replacement or a refund, fair enough.

I opted for a replacement, which they sent to the wrong address. (I
have an old work address on their system and the CS rep must have
selected this when ordering the replacement).

The last email from DABS basically says, "sorry about that" and a load
of cut and paste about how to contact parcelforce...

Am I being unreasonable in thinking since DABS cocked up the
replacement, and since my contract is with DABS, that they should
bloody well sort it out?

They have stopped responding to emails now, so whats my next course of
action - small claims or a chargeback?

On Thu, 24 Jul 2003 19:10:37 +0100, "Ant C" wrote:


They have stopped responding to emails now, so whats my next course of
action - small claims or a chargeback?



What did parcelforce say?. If you haven't contacted them yet, its probably
worth
doing.



I think I'll have to give it a go, but as I'm concerned parcelforce
did their job in delivering the package (eventually)... Its not their
fault that DABS gave them the incorrect address.

I get the feeling I'm going to end up chasing my tail on this one.

"Rob O'Connor" wrote in message
...
On Thu, 24 Jul 2003 19:10:37 +0100, "Ant C" wrote:


They have stopped responding to emails now, so whats my next course of
action - small claims or a chargeback?



What did parcelforce say?. If you haven't contacted them yet, its
probably
worth
doing.



I think I'll have to give it a go, but as I'm concerned parcelforce
did their job in delivering the package (eventually)... Its not their
fault that DABS gave them the incorrect address.

I get the feeling I'm going to end up chasing my tail on this one.

nah, charge back