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"Total Satisfaction Return Policy".
Anyone out there have the full text of Dell's "Total Satisfaction Return
Policy". I've got a 2 month old Dimension 2400 that has always been a problem and now won't boot or allow a Windows restore. Dell's Invoices and packing list states "For returns, see Dell's "Total Satisfaction Return Policy". But they don't include the text of the policy and it can not be found on their web site. Though they have a link that is supposed to take you to a "Total Satisfaction Return Policy" text, it doesn't work and you get a "page can not be displayed" error. I'm getting that sinking feeling about the supposedly great service of Dell. Thanks for help, Charlie |
#2
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"CHARLES SHAMBAUGH" wrote in message ... Anyone out there have the full text of Dell's "Total Satisfaction Return Policy". I've got a 2 month old Dimension 2400 that has always been a problem and now won't boot or allow a Windows restore. Policy is on warranty page at: http://www1.us.dell.com/content/topi...tion=010#total |
#3
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Too late for a return. Have you run Dell diags to test the hardware? If it
is a software problem, you can easily fix it with a clean install of XP. If you want help, report back with specifics. "CHARLES SHAMBAUGH" wrote in message ... Anyone out there have the full text of Dell's "Total Satisfaction Return Policy". I've got a 2 month old Dimension 2400 that has always been a problem and now won't boot or allow a Windows restore. Dell's Invoices and packing list states "For returns, see Dell's "Total Satisfaction Return Policy". But they don't include the text of the policy and it can not be found on their web site. Though they have a link that is supposed to take you to a "Total Satisfaction Return Policy" text, it doesn't work and you get a "page can not be displayed" error. I'm getting that sinking feeling about the supposedly great service of Dell. Thanks for help, Charlie |
#4
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Call Dell Technical Support(800-624 9896). They should be able to help
you with any Dell installed software or hardware problem. Tim. "CHARLES SHAMBAUGH" wrote in message ... Anyone out there have the full text of Dell's "Total Satisfaction Return Policy". I've got a 2 month old Dimension 2400 that has always been a problem and now won't boot or allow a Windows restore. Dell's Invoices and packing list states "For returns, see Dell's "Total Satisfaction Return Policy". But they don't include the text of the policy and it can not be found on their web site. Though they have a link that is supposed to take you to a "Total Satisfaction Return Policy" text, it doesn't work and you get a "page can not be displayed" error. I'm getting that sinking feeling about the supposedly great service of Dell. Thanks for help, Charlie |
#5
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It is too late for a return. It ended on the 22nd day after the product was
shipped. I would work with Dell to get the computer working to your satisfaction. "tim" wrote in message om... Call Dell Technical Support(800-624 9896). They should be able to help you with any Dell installed software or hardware problem. Tim. "CHARLES SHAMBAUGH" wrote in message ... Anyone out there have the full text of Dell's "Total Satisfaction Return Policy". I've got a 2 month old Dimension 2400 that has always been a problem and now won't boot or allow a Windows restore. Dell's Invoices and packing list states "For returns, see Dell's "Total Satisfaction Return Policy". But they don't include the text of the policy and it can not be found on their web site. Though they have a link that is supposed to take you to a "Total Satisfaction Return Policy" text, it doesn't work and you get a "page can not be displayed" error. I'm getting that sinking feeling about the supposedly great service of Dell. Thanks for help, Charlie |
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