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#1
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Return or Not. Advice sought
I took delivery Monday of an outlet xps 600. Its memory went bad early Tuesday. Failed memtest, and failed Dell memory diagnostics. By Wed it would not even boot. New memory (refurbished, whatever that means for memory) came 15 minutes ago. Booted up fine. If the machine passes all of Dells diagnostics should I keep it? Or should I return it. My 14 day deadline is up on Monday (invoiced 3/28). Oh, the tech guy let slip that Dell had replaced the memory and mother board after it was returned by the original owner. I had waited almost two months until the right machine showed up on outlet, and I had just ordered the video and photo editing software I plan to use on this box... Thanks in advance, ah -- Andrew Hall (Now reading Usenet in alt.sys.pc-clone.dell...) |
#2
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Return or Not. Advice sought
it hard to know what is the right thing to do. i suggest that you contact
customer service via email (so you have a written response) and tell them that you are considering returning the system unless they will extend your return period by another couple of weeks. they may not do it but it would be great if they did and would give you enough time to build confidence in the system. what they will probably do is offer you some sort of partial refund as encouragement to you to keep the system. that would at least help you feel better about the purchase. if they don't either extend the return period or offer a partial refund then i would return it due to your bad experience. make it clear that your decision to return the system is because of a fault of theirs otherwise they may take the position that you will not be refunded shipping charges in either direction. let us know how it works out. wrote in message ... I took delivery Monday of an outlet xps 600. Its memory went bad early Tuesday. Failed memtest, and failed Dell memory diagnostics. By Wed it would not even boot. New memory (refurbished, whatever that means for memory) came 15 minutes ago. Booted up fine. If the machine passes all of Dells diagnostics should I keep it? Or should I return it. My 14 day deadline is up on Monday (invoiced 3/28). Oh, the tech guy let slip that Dell had replaced the memory and mother board after it was returned by the original owner. I had waited almost two months until the right machine showed up on outlet, and I had just ordered the video and photo editing software I plan to use on this box... Thanks in advance, ah -- Andrew Hall (Now reading Usenet in alt.sys.pc-clone.dell...) |
#3
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Return or Not. Advice sought
Personally, since it was from the outlet store(likely a refurb) I would have
returned it as soon as the memory failed, but that's just me. I'm not much of a gambler. wrote in message ... I took delivery Monday of an outlet xps 600. Its memory went bad early Tuesday. Failed memtest, and failed Dell memory diagnostics. By Wed it would not even boot. New memory (refurbished, whatever that means for memory) came 15 minutes ago. Booted up fine. If the machine passes all of Dells diagnostics should I keep it? Or should I return it. My 14 day deadline is up on Monday (invoiced 3/28). Oh, the tech guy let slip that Dell had replaced the memory and mother board after it was returned by the original owner. I had waited almost two months until the right machine showed up on outlet, and I had just ordered the video and photo editing software I plan to use on this box... Thanks in advance, ah -- Andrew Hall (Now reading Usenet in alt.sys.pc-clone.dell...) |
#4
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Return or Not. Advice sought
wrote in message ... I took delivery Monday of an outlet xps 600. Its memory went bad early Tuesday. Failed memtest, and failed Dell memory diagnostics. By Wed it would not even boot. New memory (refurbished, whatever that means for memory) came 15 minutes ago. Booted up fine. If the machine passes all of Dells diagnostics should I keep it? Or should I return it. My 14 day deadline is up on Monday (invoiced 3/28). Oh, the tech guy let slip that Dell had replaced the memory and mother board after it was returned by the original owner. I had waited almost two months until the right machine showed up on outlet, and I had just ordered the video and photo editing software I plan to use on this box... Thanks in advance, ah -- Andrew Hall (Now reading Usenet in alt.sys.pc-clone.dell...) I liked the advice of extending the return period, but what the heck, you're asking. Ask them to extend the warranty for a year. Tom |
#6
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Return or Not. Advice sought
writes:
I took delivery Monday of an outlet xps 600. Its memory went bad early Tuesday. Failed memtest, and failed Dell memory diagnostics. By Wed it would not even boot. New memory (refurbished, whatever that means for memory) came 15 minutes ago. Booted up fine. If the machine passes all of Dells diagnostics should I keep it? Or should I return it. My 14 day deadline is up on Monday (invoiced 3/28). Oh, the tech guy let slip that Dell had replaced the memory and mother board after it was returned by the original owner. I had waited almost two months until the right machine showed up on outlet, and I had just ordered the video and photo editing software I plan to use on this box... Update: The replacement memory came on Thursday, and the machine has been purring ever since. Passed all tests, twice. Yesterday I put Adobe Production Studio Pro on it, brought up PS CS2, PPP, AE, Illustrator all at once. Converted 10 raw images, blew some up to over a gig, then edited some movie clips. It did get a bit slow when I was using much more than the 2 gig of physical memory, but it purred. No more firefox crashes either. So I think I will roll the dice and keep the machine. I do plan to keep the stress up all weekend... Thanks for all your comments... -- Andrew Hall (Now reading Usenet in alt.sys.pc-clone.dell...) |
#7
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Return or Not. Advice sought
writes:
writes: I took delivery Monday of an outlet xps 600. Its memory went bad early Tuesday. Failed memtest, and failed Dell memory diagnostics. By Wed it would not even boot. New memory (refurbished, whatever that means for memory) came 15 minutes ago. Booted up fine. If the machine passes all of Dells diagnostics should I keep it? Or should I return it. My 14 day deadline is up on Monday (invoiced 3/28). Oh, the tech guy let slip that Dell had replaced the memory and mother board after it was returned by the original owner. I had waited almost two months until the right machine showed up on outlet, and I had just ordered the video and photo editing software I plan to use on this box... Update The replacement memory came on Thursday, and the machine has been purring ever since. Passed all tests, twice. Yesterday I put Adobe Production Studio Pro on it, brought up PS CS2, PPP, AE, Illustrator all at once. Converted 10 raw images, blew some up to over a gig, then edited some movie clips. It did get a bit slow when I was using much more than the 2 gig of physical memory, but it purred. No more firefox crashes either. So I think I will roll the dice and keep the machine. I do plan to keep the stress up all weekend... Thanks for all your comments... Final update. I decided to return the outlet machine after getting one more blue screen. Setting up the return took 10 minutes on the phone, the lady told me we had the same 21 days from invoice date to return Outlet boxes as with a new machine. UPS showed up the next day, and 3 days after the machine got back to Austin my credit card was credited with a full refund (including shipping). -- Andrew Hall (Now reading Usenet in alt.sys.pc-clone.dell...) |
#8
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Return or Not. Advice sought
On 08 May 2006 16:12:17 -0400, wrote:
Final update. I decided to return the outlet machine after getting one more blue screen. Setting up the return took 10 minutes on the phone, the lady told me we had the same 21 days from invoice date to return Outlet boxes as with a new machine. UPS showed up the next day, and 3 days after the machine got back to Austin my credit card was credited with a full refund (including shipping). I think you did the right thing. I returned an Inspiron 600m right after they came out. I did a reinstall of the system and there were some unstable drivers or combination of drivers on their web site and I kept getting the blue screen. I don't like to start out that way .... Journey |
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