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#11
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Help! - lost mouse
Rhino;1326012 Wrote: Given that the wireless mouse and keyboard were sharing the same "base station" (or whatever it is properly called) and the keyboard never stopped working, what would account for the wireless mouse freezing up on me? I have no idea whatsoever how to troubleshoot USB issues like this. -- Rhino This might be of some help-- http://support.microsoft.com/kb/838398 |
#12
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Help! - lost mouse
"Paul" wrote in message ... Percival P. Cassidy wrote: On 01/25/12 08:56 pm, Rhino wrote: I'm suddenly having troubles with my mouse again today. I had some problems with it several days ago after having the computer off for an hour or so to install a new hard drive and DVD burner - see my Installation Problems thread if you want details - but it finally started working again and has been trouble free for several days. Then, a couple of hours ago, it stopped working again for no obvious reason. This is a desktop computer and it really slows me down to have to do all my navigation via the keyboard so any help anyone can render would be appreciated. I'm not a hardware guy and I'm not sure what's relevant so I'm going to throw out all the information I can to help you figure out what's wrong. I'm sorry for any red herrings or irrelevancies that I may give you..... I'm running Windows XP Professional SP3 with the ASUS M3A motherboard and 2 GB of memory. The mouse and keyboard are both Microsoft wireless models that share the same base station (or whatever you call the thing that is actually hardwired to the USB port and transmits mouse and keyboard signals to the computer). I've checked the mouse and battery is good. The keyboard works fine, as you can see by the fact that I'm typing this note ;-) The computer started acting a bit squirrelly a few hours ago as I was copying several large folders from one hard drive to another. (They were each 5 to 10 GB in size and, as you can imagine, it took a noticeable amount of time for each to be copied from one drive to the other.) As I was waiting, I played some solitaire computer games and periodically noticed that a mouse click would lead to a beep. It wasn't the standard Windows beep that you get when you click on something you shouldn't. This was a longer purer-toned beep. I've heard those periodically before on this computer and they typically meant the system was about to have a Blue Screen of Death: just a single one of those beeps was inevitably followed shortly by the BSOD. I haven't had one of those in several months - and they were always few and far between. But today, I heard that beep several times and it was NOT followed by a BSOD. I was happy about that but given that the computer always seems to work fine after a BSOD and is definitely not working fine now, I'm thinking that a BSOD might almost be good news now.... I could go through the rigamarole of trying different mice in different USB or serial ports like I did last week after installing the drive and burner but that seemed completely ineffective - the original mouse just started working out of the blue that time - so I'm going to hold off until I get your advice. Last week when I had this problem, someone told me that they often lose their mouse when the capacitors in the computer discharge but that it comes back when they reboot. I've rebooted several times but the mouse still isn't back; it's just frozen dead center in the middle of the screen. What can I do to diagnose this? I'm guessing that there is some kind of hardware issue causing this but I'm not sure why it would have started now; the mouse worked without difficulty for over 2 years until last Monday, gave me trouble for a couple of hours, then started working again for another 10 days. Now it's on the fritz again but I haven't done anything in the last few days that would affect the hardware. I have Logitech Cordless Optical TrackMan devices on two different computers, one running Win7Pro and one running "the OS for which Windows was intended to be merely a placeholder" (namely. IBM's OS/2, in its current OEM incarnation, eComStation, for which no viruses are known to have ever existed outside a laboratory). On both machines the "mouse" -- actually a trackball -- will cease working from time to time, and usually the only solution is to unplug the receiver from the computer and reconnect it. On the Win7 machine, it's especially when the machine has rebooted after an update that it loses contact with the trackball. I wonder whether it's significant that both my machines use Asus motherboards, just as yours does. One is an M2N-SLI Deluxe, the other an M4A88TD-V EVO. Perce You're thinking it's one of those settings like the "Legacy USB support" or the like ? There are usually a few settings in the USB section you can play with. Things like "USB legacy support" can be found on this page. Although in this case, they didn't provide any details. http://www.techarp.com/freebog.aspx This is a little bit more helpful, but not by much. http://support.gateway.com/s/MOTHERB...m0032641.shtml The way some of this works, is the BIOS "pulls" something out of the USB device and "pushed" it into the PS/2 block on the SuperI/O. Older OSes are likely to be equipped to read PS/2 properly, so if the BIOS works behind the scenes, the old OS can use the USB keyboard and mouse, when strictly speaking, they shouldn't be able to do. Thank you both, Paul and Percival, for the suggestions. For now, the wireless mouse is working fine. It may just have been the batteries after all. If the problem recurs, I'll start looking for a better rechargeable battery and charger system than the Duracell one and see if that helps. I'm just glad the backup mouse works fine. I thought this was a recurrence of the problem I had last week where none of my mice worked in any USB or PS/2 port on my computer no matter how many times I tried it. I should have just tried the spare batteries, then the backup mouse before assuming it was the same problem and asking for help..... -- Rhino |
#13
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Help! - lost mouse
Hey Rhino saw that you already had 4 post's so I figured you had things worked out. But all of the posts were from you. You didn't mention what kind of mouse you had. Is it a wireless. If it is could the batteries be low? Is the receiver for the mouse in a good spot? Do you have an old mouse that you can use until you have the problem fixed. It sure would be alot easier to navigate to find you problem. If you don't, see if you can borrow one for a few hours. Ok here are a few things that you can check. First go to your device manager and check to see if there's a problem with your mouse driver. If it's a logitech you can go to. http://www.logitech.com/en-us/support-downloads . If it's any other brand google it. Usually windows 7 has all of the drivers you would need. You can also unistall the driver then reinstall it just download the driver before you uninstall it. Windows should detect it when you plug it in though. You also could be having a conflict with another device like your wireless gaming stuff. Windows 7 also has some good diagnostics you could try going to *StartAll Programs PC Help and toolsHardware Diagnostics*. Let me know if the helps or if we have to call in the "Big Guns" I'll be sure to check back this time. PS Just went back to read your other posts a little more carefully. Guess I should have read them before replying. Looks like you did say what mouse you had. It really sounds like a conflict with your gaming stuff. Try the suggestions I gave you and it should work. |
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