WARNING: You'll be ill-advised to deal with XCASE.

Hello all.

I placed an order for a PC case (a new line) which they were advertising on
their website. They acknowledged my order, and took my money _straightaway_.
They still didn't have any stock available after 29 days, and when I
enquired was told that they didn't know when they would have any. So, I
cancelled the order, and asked for a refund (done on the telephone).
I was informed that I would get a refund. I later checked my credit card
statement (on the website), but no refund had been made. I sent them an
email today, explaining the facts and requesting a refund again. Yes, you've
guessed it: still no refund.
I did get in touch with the credit card company, and was informed that I
would have to wait 30 days (altogether) before anything could be done. In
the meantime, my £57.56 is earning them interest.

Thanks in advance for your comments, advice, etc...

Sylvain.

"Sylvain VAN DER WALDE" wrote in message
...
Hello all.

I placed an order for a PC case (a new line) which they were advertising
on
their website. They acknowledged my order, and took my money
_straightaway_.
They still didn't have any stock available after 29 days, and when I
enquired was told that they didn't know when they would have any. So, I
cancelled the order, and asked for a refund (done on the telephone).
I was informed that I would get a refund. I later checked my credit card
statement (on the website), but no refund had been made. I sent them an
email today, explaining the facts and requesting a refund again. Yes,
you've
guessed it: still no refund.
I did get in touch with the credit card company, and was informed that I
would have to wait 30 days (altogether) before anything could be done. In
the meantime, my £57.56 is earning them interest.


How long did you leave between requesting a refund and checking your card?
It can take around 3 to 5 working days for the refund to go back onto your
card.

--
Scorpio

"scorpio18" wrote in message
...

"Sylvain VAN DER WALDE" wrote in message
...
Hello all.

I placed an order for a PC case (a new line) which they were advertising
on
their website. They acknowledged my order, and took my money
_straightaway_.
They still didn't have any stock available after 29 days, and when I
enquired was told that they didn't know when they would have any. So, I
cancelled the order, and asked for a refund (done on the telephone).
I was informed that I would get a refund. I later checked my credit card
statement (on the website), but no refund had been made. I sent them an
email today, explaining the facts and requesting a refund again. Yes,
you've
guessed it: still no refund.
I did get in touch with the credit card company, and was informed that I
would have to wait 30 days (altogether) before anything could be done. In
the meantime, my £57.56 is earning them interest.


How long did you leave between requesting a refund and checking your card?

I'm not sure. I've got a disgustingly unreliable memory.

It can take around 3 to 5 working days for the refund to go back onto your
card.

I didn't know that. Thanks for the info.

Sylvain.

--
Scorpio

"Sylvain VAN DER WALDE" wrote in message
...
"scorpio18" wrote in message
...

How long did you leave between requesting a refund and checking your
card?

I'm not sure. I've got a disgustingly unreliable memory.

It can take around 3 to 5 working days for the refund to go back onto
your
card.

I didn't know that. Thanks for the info.

So, would you agree a fair summary is that even though you weren't aware of
the facts, and despite the vendor readily agreeing to issuing you a refund,
you'd thought you post something to 'advise' others to stay clear of a
vendor who has, on the surface, has actually done nothing wrong?

I was just thinking how wonderful life was, when "Sylvain VAN DER
WALDE" opened his gob and said:

BTW, I've dealt with Overclockers a number of times, and found them to be
fast and efficient. They will send you up to 3 emails, logging the progress
of your order.

Which begs the question why you did not buy from them in the first
place?

They do not have a good rep for CS is things go pear-shaped BTW.

--
Cheers,

Guy

** Stress - the condition brought about by having to
** resist the temptation to beat the living daylights
** out of someone who richly deserves it.

"Tx2" wrote in message
...

"Sylvain VAN DER WALDE" wrote in message
...
"scorpio18" wrote in message
...

How long did you leave between requesting a refund and checking your
card?

I'm not sure. I've got a disgustingly unreliable memory.

It can take around 3 to 5 working days for the refund to go back onto
your
card.

I didn't know that. Thanks for the info.

So, would you agree a fair summary is that even though you weren't aware
of the facts, and despite the vendor readily agreeing to issuing you a
refund, you'd thought you post something to 'advise' others to stay clear
of a vendor who has, on the surface, has actually done nothing wrong?


If I made the matter of a refund appear to be the most important one, this
was not my intention.
I was _billed_ for goods that were not in stock at the time; and worse, it
was not known when they would become available. In other words, _I was
messed about_ by Xcase. Getting information from them was like "pulling
teeth".
By comparison, I received the case I ordered from Overclockers within 3
days.
I'm therefore condemning Xcase as an unhelpful and uncaring dealer.
BTW, I've dealt with Overclockers a number of times, and found them to be
fast and efficient. They will send you up to 3 emails, logging the progress
of your order.

Sylvain.

"Dr Teeth" wrote in message
...
I was just thinking how wonderful life was, when "Sylvain VAN DER
WALDE" opened his gob and said:

BTW, I've dealt with Overclockers a number of times, and found them to be
fast and efficient. They will send you up to 3 emails, logging the
progress
of your order.

Which begs the question why you did not buy from them in the first
place?

The PC case which I wanted from Xcase is a slimline one (2 external 5.25
inch drives only) yet taking a full size ATX motherboard. As far as I know,
such a case normally only takes a Micro ATX one.
The PC case that I bought from Overclockers, is an Antec SLK 1650 with 3
external 5.25 inch drives. As you must know, Midi tower cases come with 4
external 5.25 inch drives _minimum_.
P.S. The PC case in question will house _spare_ M/B, CPU, RAM, drives, etc..
to make a standby computer.

They do not have a good rep for CS is things go pear-shaped BTW.

Having read this news group for quite some time, I find that reports on the
_better known_ dealers vary quite a lot. I think that we have to take a
chance, and accept that we may be unlucky (as I was with Xcase).

Sylvain.

--
Cheers,

Guy

** Stress - the condition brought about by having to
** resist the temptation to beat the living daylights
** out of someone who richly deserves it.

I was just thinking how wonderful life was, when "Sylvain VAN DER
WALDE" opened his gob and said:

Having read this news group for quite some time, I find that reports on the
_better known_ dealers vary quite a lot. I think that we have to take a
chance, and accept that we may be unlucky (as I was with Xcase).

Good luck with your build now that you've got your new case.

--
Cheers,

Guy

** Stress - the condition brought about by having to
** resist the temptation to beat the living daylights
** out of someone who richly deserves it.

On 16 Sep 2006, Sylvain VAN DER WALDE
wrote:


"scorpio18" wrote in message
...

"Sylvain VAN DER WALDE" wrote in
message ...
Hello all.

I placed an order for a PC case (a new line) which they were
advertising
on
their website. They acknowledged my order, and took my money
_straightaway_.
They still didn't have any stock available after 29 days, and
when I enquired was told that they didn't know when they would
have any. So, I cancelled the order, and asked for a refund (done
on the telephone). I was informed that I would get a refund. I
later checked my credit card statement (on the website), but no
refund had been made. I sent them an email today, explaining the
facts and requesting a refund again. Yes,
you've
guessed it: still no refund.
I did get in touch with the credit card company, and was informed
that I would have to wait 30 days (altogether) before anything
could be done. In the meantime, my £57.56 is earning them
interest.


How long did you leave between requesting a refund and checking
your card?

I'm not sure. I've got a disgustingly unreliable memory.


So how do we know that the "facts" in what you posted are reliable?



It can take around 3 to 5 working days for the refund to go back
onto your card.

I didn't know that. Thanks for the info.

Sylvain.

--
Scorpio