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#1
February 14th 07, 10:38 AM
posted to uk.comp.vendors
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Aria - Customer Service Down The Toilet
Gave up on the customer services telephone number yesterday after 1hr 30
mins on hold listening to how they offer excellent CS Same today, on hold as I post this 1hr and counting Customer service emails unanswered RMA returned 23/1/07 still not tested RMA tracking removed from new website Webmaster emails unanswered UTTER S**TE Time to change my supplier me thinks 
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#2
February 15th 07, 09:11 AM
posted to uk.comp.vendors
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Aria - Customer Service (& Online Ordering) Down The Toilet
"Count de Monet" wrote Gave up on the customer services telephone number yesterday after 1hr 30 mins on hold listening to how they offer excellent CS Same today, on hold as I post this 1hr and counting Customer service emails unanswered RMA returned 23/1/07 still not tested RMA tracking removed from new website Webmaster emails unanswered etc Their new computer system seems to be an unmitigated disaster. My son tried to order Vista - "Fatal error" at checkout. He tried another two times. Same problem. He gave up and ordered from Ebuyer. No confirmation emails from Aria, but a couple of days later 3 copies of Vista turned up. I guess their Customer Services must be in meltdown trying to cope with all the complaints.
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#3
March 6th 07, 02:51 AM
posted to uk.comp.vendors
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Aria - Customer Service Down The Toilet
Count de Monet wrote:
Gave up on the customer services telephone number yesterday after 1hr 30 mins on hold listening to how they offer excellent CS Same today, on hold as I post this 1hr and counting Customer service emails unanswered RMA returned 23/1/07 still not tested RMA tracking removed from new website Webmaster emails unanswered UTTER S**TE Time to change my supplier me thinks Did Aria's customer service ever get out of the toilet? They were ****e 10 years ago, and judging by innumerable reports in here, they never improved. I wouldn't touch them with a barge pole. If they weren't selling computers and computer parts, they'd be knocking at your door offering to replace a couple of loose tiles.
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#4
March 6th 07, 07:54 AM
posted to uk.comp.vendors
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Aria - Customer Service Down The Toilet
me wrote:
Did Aria's customer service ever get out of the toilet? I don't know, they lost my account so I don't use them any more. They were ****e 10 years ago, and judging by innumerable reports in here, they never improved. I wouldn't touch them with a barge pole. If they weren't selling computers and computer parts, they'd be knocking at your door offering to replace a couple of loose tiles.
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#5
March 6th 07, 01:55 PM
posted to uk.comp.vendors
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Aria - Customer Service Down The Toilet
On Tue, 06 Mar 2007 02:51:07 +0000, me wrote:
- -Did Aria's customer service ever get out of the toilet? They were ****e -10 years ago, and judging by innumerable reports in here, they never -improved. They did improve - for about 6 months when a guy called "Rob" (not me) was around here. He accepted problems here in this very group, and fixed them. Then he left...... and now..... -Rob robatwork at mail dot com
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#6
March 16th 07, 07:00 PM
posted to uk.comp.vendors
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Aria - Customer Service Down The Toilet
On Tue, 06 Mar 2007 02:51:07 +0000, me wrote:
Did Aria's customer service ever get out of the toilet? They were ****e 10 years ago, and judging by innumerable reports in here, they never improved. I wouldn't touch them with a barge pole. Glad to hear it. I've been saying this for ages. They were a crap firm when they went to Bowlers all those years ago and nothing has changed. Wouldn't order a plug from them.
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