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#12
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Good Vendors / Bad Vendors.
Lol, thats the second time now that libel has been mentioned. All over a
£13 mouse that (according to consumer direct, both my local and stuff-uk's local trading standards and the DSR themselves) I was entilted to a refund for. As for 'honest decent nice folk', are you implying that i'm dishonest? Oooh, that sounds like defamation of character to me. Is this how you try and scare your unsatisfied customers into silence. Basically, even if you have 1,000,000,000,000 satisfied customers, it doesn't alter my right to have an opinion based on my experiences. And my opinion is that I received inadequate customer sevice from this store. They tried to tell me that I couldn't return the item as it had been opened (incorrect), that I couldn't return the item because the driver disc (which contained only software which could be easily and freely found on the manufacturer's website) had been used (incorrect) etc even though i wrote and asked for a refund within the stated 7 day period. If you'd like to check the DSR, here's a link - http://www.opsi.gov.uk/si/si2000/20002334.htm Section 17 is of particular interest as it covers my obligations as a customer to: (a) to retain possession of the goods, and (b) to take reasonable care of them Nothing about unopened, unsealed, untested etc. Finally, I fail to grasp (maybe i'm stupid as well as dishonest eh) how simply adding ur name to a list of stores i would avoid constitutes malicious lies. Maybe you could tell me?! All those other people who replied to this post must be in awful trouble too eh. They'd better beware in case ebuyer, overclockers, scan et al try to threaten them.....then again, maybe they're not that petty. ----== Posted via Newsfeeds.Com - Unlimited-Unrestricted-Secure Usenet News==---- http://www.newsfeeds.com The #1 Newsgroup Service in the World! 100,000 Newsgroups ---= East/West-Coast Server Farms - Total Privacy via Encryption =--- |
#13
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Good Vendors / Bad Vendors.
Most of the time people have problems with vendors due to there own
mistakes like buying incompatible items or just assuming things are included like cables, retail boxes. Etc IE. OEM items are often bare parts like an OEM DVD Writer will only be a DVD Writer no cables or retail box etc. People should look before ordering and if in doubt contact the vendor to make sure of the contents of an item or the compatibility of the item. Hope this helps Black Shuck wrote: I have used a few over the years, and see a pattern, I'm sure every company has their bad days, but perhaps we should try and see what trends there are. My Generally Good List: Misco NovaTech CCL Microdirect Komplett My Avoid At All Costs List Ebuyer Overclockers Aria Scan --- avast! Antivirus: Outbound message clean. Virus Database (VPS): 0632-1, 08/09/2006 Tested on: 8/9/2006 8:21:54 PM avast! - copyright (c) 1988-2006 ALWIL Software. http://www.avast.com |
#14
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Good Vendors / Bad Vendors.
wrote: Lol, thats the second time now that libel has been mentioned. All over a £13 mouse that (according to consumer direct, both my local and stuff-uk's local trading standards and the DSR themselves) I was entilted to a refund for. As for 'honest decent nice folk', are you implying that i'm dishonest? Oooh, that sounds like defamation of character to me. Is this how you try and scare your unsatisfied customers into silence. Basically, even if you have 1,000,000,000,000 satisfied customers, it doesn't alter my right to have an opinion based on my experiences. And my opinion is that I received inadequate customer sevice from this store. They tried to tell me that I couldn't return the item as it had been opened (incorrect), that I couldn't return the item because the driver disc (which contained only software which could be easily and freely found on the manufacturer's website) had been used (incorrect) etc even though i wrote and asked for a refund within the stated 7 day period. If you'd like to check the DSR, here's a link - http://www.opsi.gov.uk/si/si2000/20002334.htm Section 17 is of particular interest as it covers my obligations as a customer to: (a) to retain possession of the goods, and (b) to take reasonable care of them Nothing about unopened, unsealed, untested etc. Finally, I fail to grasp (maybe i'm stupid as well as dishonest eh) how simply adding ur name to a list of stores i would avoid constitutes malicious lies. Maybe you could tell me?! All those other people who replied to this post must be in awful trouble too eh. They'd better beware in case ebuyer, overclockers, scan et al try to threaten them.....then again, maybe they're not that petty. ----== Posted via Newsfeeds.Com - Unlimited-Unrestricted-Secure Usenet News==---- http://www.newsfeeds.com The #1 Newsgroup Service in the World! 100,000 Newsgroups ---= East/West-Coast Server Farms - Total Privacy via Encryption =--- |
#15
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Good Vendors / Bad Vendors.
wrote: Lol, thats the second time now that libel has been mentioned. All over a £13 mouse that (according to consumer direct, both my local and stuff-uk's local trading standards and the DSR themselves) I was entilted to a refund for. As for 'honest decent nice folk', are you implying that i'm dishonest? Oooh, that sounds like defamation of character to me. Is this how you try and scare your unsatisfied customers into silence. Basically, even if you have 1,000,000,000,000 satisfied customers, it doesn't alter my right to have an opinion based on my experiences. And my opinion is that I received inadequate customer sevice from this store. They tried to tell me that I couldn't return the item as it had been opened (incorrect), that I couldn't return the item because the driver disc (which contained only software which could be easily and freely found on the manufacturer's website) had been used (incorrect) etc even though i wrote and asked for a refund within the stated 7 day period. If you'd like to check the DSR, here's a link - http://www.opsi.gov.uk/si/si2000/20002334.htm Section 17 is of particular interest as it covers my obligations as a customer to: (a) to retain possession of the goods, and (b) to take reasonable care of them Nothing about unopened, unsealed, untested etc. Finally, I fail to grasp (maybe i'm stupid as well as dishonest eh) how simply adding ur name to a list of stores i would avoid constitutes malicious lies. Maybe you could tell me?! All those other people who replied to this post must be in awful trouble too eh. They'd better beware in case ebuyer, overclockers, scan et al try to threaten them.....then again, maybe they're not that petty. ----== Posted via Newsfeeds.Com - Unlimited-Unrestricted-Secure Usenet News==---- http://www.newsfeeds.com The #1 Newsgroup Service in the World! 100,000 Newsgroups ---= East/West-Coast Server Farms - Total Privacy via Encryption =--- You are more than welcome to add us to any list you choose, in fact you seem to have spent a lot of your time doing so. What you shouldn't do is lie like you have in your post. This is fact not anything else. If you don't like being pulled up about it, dont post it. I recall that you failed to return the mouse for over 30 days after you received a returns number that was valid for 10 days. In fact you still have the mouse in your possession. So are you now saying that a supplier should credit you if you dont like something even if you still have the product, I don't think so do you? I refer to your last paragraph, and the rhetorical question in brackets. QED |
#16
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Good Vendors / Bad Vendors.
On 21-Aug-2006, " wrote: You are more than welcome to add us to any list you choose, in fact you seem to have spent a lot of your time doing so. What you shouldn't do is lie like you have in your post. This is fact not anything else. If you don't like being pulled up about it, dont post it. ---From your email to me dated 8th January - "As previously stated, we will only repair or replace the mouse" and "We will only take goods back under the distance selling regulations if they are unopened and in the same condition as when purchased" ----From your email to me dated 11th April - "We have not agreed with anybody to take this product back for a refund" That sounds to me like you're pretty unwilling to give a refund, and as I have shown, the DSR mentions nothing about 'unopened' being a stipulation for return. On 21-Aug-2006, " wrote: I recall that you failed to return the mouse for over 30 days after you received a returns number that was valid for 10 days. In fact you still have the mouse in your possession. After receiving your mail on 11th April which contained the RMA number and your 'no refund' statement, I was unsure how to proceed and needed to speak to trading standards before returning the item (after all, i didn't want to return it, just for you to send me a new one, instead of my oft requested refund). Before i was able to speak to TS, i went on holiday for 2 weeks and so couldn't speak to them or do anything about the situation in that time. Additionaly, neither the mail you sent me nor anything in your terms and conditions state that the RMA number was valid only for 10 days. Perhaps you should have been more specific. Or perhaps after keeping me waiting for 4 months to receive said RMA number in the 1st place, you could be slightly more understanding. So are you now saying that a supplier should credit you if you dont like something even if you still have the product, I don't think so do you? I refer to your last paragraph, and the rhetorical question in brackets. Not at all. I'm STILL perfectly willing to send the item back if you're willing to offer a refund. As i've said, the item is still sitting in the same envelope it was sealed into in front of TS staff, so is still in the exact same, perfect condition. Anyway, I'll leave other people reading this thread to decide for themselves if they'd choose to buy from you. ----== Posted via Newsfeeds.Com - Unlimited-Unrestricted-Secure Usenet News==---- http://www.newsfeeds.com The #1 Newsgroup Service in the World! 120,000+ Newsgroups ----= East and West-Coast Server Farms - Total Privacy via Encryption =---- |
#17
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Good Vendors / Bad Vendors.
I was just thinking how wonderful life was, when opened
his gob and said: Anyway, I'll leave other people reading this thread to decide for themselves if they'd choose to buy from you. You *definitely* have my vote! -- Cheers, Guy ** Stress - the condition brought about by having to ** resist the temptation to beat the living daylights ** out of someone who richly deserves it. |
#18
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Good Vendors / Bad Vendors.
We were somewhere around Barstow, on the edge of the desert, when the
drugs began to take hold. I remember " saying something like: So are you now saying that a supplier should credit you if you dont like something even if you still have the product, I don't think so do you? I refer to your last paragraph, and the rhetorical question in brackets. strikes off supplier list Your loss, buddy. All over a 13 quid mouse? You must be an eejit of the highest order to risk alienating hundreds of potential and actual customers by your barrow-boy attitude when something minor goes wrong. I certainly won't be dealing with you. Aren't newsgroups wonderful? -- Dave |
#19
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Good Vendors / Bad Vendors.
Hi Grimly,
To be fair, if the OP still has the product, he cannot expect a refund. Having said that, the OPs story sounds much more plausible and convincing. -- Cheers, Guy ** Stress - the condition brought about by having to ** resist the temptation to beat the living daylights ** out of someone who richly deserves it. |
#20
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Good Vendors / Bad Vendors.
Hi Guys,
I do still have the mouse, but have been perfectly willing to return it all along, if only i was offered a refund. After returning from my holiday, I had pretty much given up hope of ever getting a refund and so rang up to let TS know i didn't wish to waste my time and theirs pursuing it further. I was informed the only option left open to me would have been small claims court in Surrey. As I live in North Wales and probably would have had to travel back and forth several times, this was obviously not an option. TS offered to write to the company and request one last time that they comply. The reply said that it was too late but if i write to them they may reconsider. I wrote and got the expected 'no' in return. Hence i still have the mouse. As previously stated though, i would still be willing to return it (at my own expense of course) if a refund was offered as per my original request. "Dr Teeth" wrote in message ... Hi Grimly, To be fair, if the OP still has the product, he cannot expect a refund. Having said that, the OPs story sounds much more plausible and convincing. -- Cheers, Guy ** Stress - the condition brought about by having to ** resist the temptation to beat the living daylights ** out of someone who richly deserves it. ----== Posted via Newsfeeds.Com - Unlimited-Unrestricted-Secure Usenet News==---- http://www.newsfeeds.com The #1 Newsgroup Service in the World! 120,000+ Newsgroups ----= East and West-Coast Server Farms - Total Privacy via Encryption =---- |
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