17" TFT at SVP is no more :(

SVP were stocking the 17" 16ms Digimates for 170UKP. Not cheap but the do
have the no quibble warrantee. I and sent one back to Aria that cost 135UPK
(about 12 stuck sub-pixels) and was planning to buy again from SVP (just in
case I had 6 stuck sub-pixels!) but SVP no longer stock them -

"I am afraid these have now sold out and we do not have any plans to stock
these in the near future."

My completely unfounded suspicion is that a 30day no quibble warrantee and
TFTs with stuck or dead pixels dont mix ?? Shame. I may have to buy retail
now... Comet are doing an Acer model for less than 200UKP ....


--
Lordy

Lordy wrote:
SVP were stocking the 17" 16ms Digimates for 170UKP. Not cheap but the do
have the no quibble warrantee. I and sent one back to Aria that cost 135UPK
(about 12 stuck sub-pixels) and was planning to buy again from SVP (just in
case I had 6 stuck sub-pixels!) but SVP no longer stock them -

"I am afraid these have now sold out and we do not have any plans to stock
these in the near future."

My completely unfounded suspicion is that a 30day no quibble warrantee and
TFTs with stuck or dead pixels dont mix ?? Shame. I may have to buy retail
now... Comet are doing an Acer model for less than 200UKP ....

Why does everyone (well, not quite everyone) think there is such a
word as 'warrantee'?

There's guarantee and there's warranty.

--
Chris Green

On 14 Jan 2005 10:45:23 GMT, wrote:

Lordy wrote:
SVP were stocking the 17" 16ms Digimates for 170UKP. Not cheap but the do
have the no quibble warrantee. I and sent one back to Aria that cost 135UPK
(about 12 stuck sub-pixels) and was planning to buy again from SVP (just in
case I had 6 stuck sub-pixels!) but SVP no longer stock them -

"I am afraid these have now sold out and we do not have any plans to stock
these in the near future."

My completely unfounded suspicion is that a 30day no quibble warrantee and
TFTs with stuck or dead pixels dont mix ?? Shame. I may have to buy retail
now... Comet are doing an Acer model for less than 200UKP ....

Why does everyone (well, not quite everyone) think there is such a
word as 'warrantee'?

There's guarantee and there's warranty.

I thought they were using ironee.

nl

Lordy wrote:
Comet are doing an Acer model for less than 200UKP ....


Just bear in mind that if you have to send it to Acer under warranty
that it will be sent all over Europe, then lost, and only when you
mention legal action will they send you a replacement 4 months after
they collected the original from you and in between all replies to
letters and e-mails will be in the form of form letters that don't
answer or address the points/questions you raised.

Parish

Just bear in mind that if you have to send it to Acer under warranty that
it will be sent all over Europe, then lost, and only when you mention
legal action will they send you a replacement 4 months after they
collected the original from you and in between all replies to letters and
e-mails will be in the form of form letters that don't answer or address
the points/questions you raised.


And that's if you're lucky!

Mike wrote:
Just bear in mind that if you have to send it to Acer under warranty that
it will be sent all over Europe, then lost, and only when you mention
legal action will they send you a replacement 4 months after they
collected the original from you and in between all replies to letters and
e-mails will be in the form of form letters that don't answer or address
the points/questions you raised.


And that's if you're lucky!



so _I_ was lucky? ;-)

Parish

"Parish" wrote in message
...
Mike wrote:
Just bear in mind that if you have to send it to Acer under warranty
that it will be sent all over Europe, then lost, and only when you
mention legal action will they send you a replacement 4 months after
they collected the original from you and in between all replies to
letters and e-mails will be in the form of form letters that don't
answer or address the points/questions you raised.


And that's if you're lucky!

so _I_ was lucky? ;-)

Parish


Yes. very lucky.
A 4 month nightmare experience is considered pretty good for Acer.
9 Months is about average.

Mike wrote:
"Parish" wrote in message
...
Mike wrote:
Just bear in mind that if you have to send it to Acer under warranty
that it will be sent all over Europe, then lost, and only when you
mention legal action will they send you a replacement 4 months after
they collected the original from you and in between all replies to
letters and e-mails will be in the form of form letters that don't
answer or address the points/questions you raised.


And that's if you're lucky!

so _I_ was lucky? ;-)

Parish


Yes. very lucky.
A 4 month nightmare experience is considered pretty good for Acer.
9 Months is about average.



Have you been a victim as well?

Parish

On Fri, 14 Jan 2005 12:49:36 -0000, "Mike" wrote:

-A 4 month nightmare experience is considered pretty good for Acer.
-9 Months is about average.

Had been waiting 3 months for them to collect a faulty TFT. Fortunately not one
we needed desperately, obviously. Tried to get through on, oh, about 25
occasions. Emailed about 6 times with no reply at all. Either a msg to ring back
later (!) or on hold interminably then cut off. Finally got through:

"Why haven't you come and collected my screen as arranged?"
"Grunt"
"Will you collect it?"
"Ring our courier"

To cut a long story short.....now it's gone, no advance replacement, doubt I'll
ever see it again or get through to them again.

Has the old dabs CS manager gone over to Acer?


-Rob
robatwork at mail dot com

Parish wrote:
Lordy wrote:
Comet are doing an Acer model for less than 200UKP ....


Just bear in mind that if you have to send it to Acer under warranty
that it will be sent all over Europe, then lost, and only when you
mention legal action will they send you a replacement 4 months after
they collected the original from you and in between all replies to
letters and e-mails will be in the form of form letters that don't
answer or address the points/questions you raised.

Why send it back to Acer if you've bought it from Comet or wherever?
Get the vendor to sort it out, it's their responsibility.

--
Chris Green