Done with Dell

I have been buying computers from Dell for about 10 years. It ends today.

I ordered a Studio XPS 8100 last week. A Dell rep. told me that the only
way to mount extra disk drives in the machine is to buy the drives from
Dell, which ship with required mounting hardware.

So I duly ordered one disk drive, at an inflated price.

The disk drive arrived today, without any mounting hardware. Useless.

I don't have time to screw around with Dell regarding such petty issues.
The computer arrives next week, and I already have an RMA number for
it.

The Dell reps. were great, after I lost my temper.
--
David Arnstein (00)
{{ }}
^^

"David Arnstein" wrote:
I have been buying computers from Dell for about 10 years. It ends today.

I ordered a Studio XPS 8100 last week. A Dell rep. told me that the only
way to mount extra disk drives in the machine is to buy the drives from
Dell, which ship with required mounting hardware.

So I duly ordered one disk drive, at an inflated price.

The disk drive arrived today, without any mounting hardware. Useless.

I don't have time to screw around with Dell regarding such petty issues.
The computer arrives next week, and I already have an RMA number for
it.

The Dell reps. were great, after I lost my temper.

What the inadequately trained sales rep should have said is that
the warranty wouldn't apply to the HDs that you install yourself.
In addition, no HDs I've ever purchased came with mounting hardware
other than screws. The brackets that you need will probably arrive
with the computer - the order for which will show the extra HD and
the need for the extra brackets.

*TimDaniels*

On 11/18/2010 3:07 PM, David Arnstein wrote:
I have been buying computers from Dell for about 10 years. It ends today.

I ordered a Studio XPS 8100 last week. A Dell rep. told me that the only
way to mount extra disk drives in the machine is to buy the drives from
Dell, which ship with required mounting hardware.

So I duly ordered one disk drive, at an inflated price.

The disk drive arrived today, without any mounting hardware. Useless.

I don't have time to screw around with Dell regarding such petty issues.
The computer arrives next week, and I already have an RMA number for
it.

The Dell reps. were great, after I lost my temper.

despite what dell may have told you, i suggest that you immediately call
your credit card company to dispute the charges and be sure to refuse
delivery of the computer (leave a note for fedex/ups re the same) so
that you never take possession of it. if dell gives you any problem
then submit a complaint to the bbb.org as it appears to be the only way
these days to get a person at dell who is actually capable of
understanding anything that falls outside of their usual order
processing procedure and who actually has the power to do something
about it. not sure why dell takes bbb complaints so seriously but am
glad that they do. good luck.

BTW, my ancient Dell computer didn't need an extra
bracket for a 2nd internal HD - all that was needed
were the screws that came with the HD itself since
the bracket was already built-in.

*TimDaniels*

On Thu, 18 Nov 2010 20:07:52 +0000 (UTC), (David
Arnstein) wrote:

I have been buying computers from Dell for about 10 years. It ends today.

I ordered a Studio XPS 8100 last week. A Dell rep. told me that the only
way to mount extra disk drives in the machine is to buy the drives from
Dell, which ship with required mounting hardware.

So I duly ordered one disk drive, at an inflated price.

The disk drive arrived today, without any mounting hardware. Useless.

I don't have time to screw around with Dell regarding such petty issues.
The computer arrives next week, and I already have an RMA number for
it.

The Dell reps. were great, after I lost my temper.


David, next time, before you order, ask questions here first and if
you don't know what to ask, ask for opinions on what you have in mind
to buy and anything that you need to consider if you buy it. I know
this won't help you now but I thought you should know this anyway. I
personally think as a group, we are more knowledgeable than a lot of
the people answering the phone for Dell. You know experience is the
best teacher and we as a group have that. Good Luck with whatever you
decide to go with.

On 11/18/2010 4:22 PM, Christopher Muto wrote:
On 11/18/2010 3:07 PM, David Arnstein wrote:
I have been buying computers from Dell for about 10 years. It ends today.

I ordered a Studio XPS 8100 last week. A Dell rep. told me that the only
way to mount extra disk drives in the machine is to buy the drives from
Dell, which ship with required mounting hardware.

So I duly ordered one disk drive, at an inflated price.

The disk drive arrived today, without any mounting hardware. Useless.

I don't have time to screw around with Dell regarding such petty issues.
The computer arrives next week, and I already have an RMA number for
it.

The Dell reps. were great, after I lost my temper.

despite what dell may have told you, i suggest that you immediately call
your credit card company to dispute the charges and be sure to refuse
delivery of the computer (leave a note for fedex/ups re the same) so
that you never take possession of it. if dell gives you any problem then
submit a complaint to the bbb.org as it appears to be the only way these
days to get a person at dell who is actually capable of understanding
anything that falls outside of their usual order processing procedure
and who actually has the power to do something about it. not sure why
dell takes bbb complaints so seriously but am glad that they do. good luck.

Good advice from Christopher... Ben Myers

(David Arnstein) writes:

I have been buying computers from Dell for about 10 years. It ends today.

I ordered a Studio XPS 8100 last week. A Dell rep. told me that the only
way to mount extra disk drives in the machine is to buy the drives from
Dell, which ship with required mounting hardware.

So I duly ordered one disk drive, at an inflated price.

The disk drive arrived today, without any mounting hardware. Useless.

I don't have time to screw around with Dell regarding such petty issues.
The computer arrives next week, and I already have an RMA number for
it.

The Dell reps. were great, after I lost my temper.

I was told the same for a Precision machine I ordered, but in fact it
came with all the necessary brackets (well, there is a way to put a 5th
HD in one of the optical bays, and it did not come with one of those.

A month earlier I got a fast track Optiplex, with room for one extra
HD. It had no extra bracket, but when I contacted Tech Support they
sent me one (actually two, they seemed to mess up the order) for free,
overnight. They even threw in a Sata cable for each extra bracket.

You can also buy brackets for $5-20 on the web. That is what I had
decided to do with the precision, but it turned out not to be necessary.



--
Andrew Hall
(Now reading Usenet in alt.sys.pc-clone.dell...)

Yes, that's been my experience, too.

peter


"Timothy Daniels" wrote in message
m...
BTW, my ancient Dell computer didn't need an extra
bracket for a 2nd internal HD - all that was needed
were the screws that came with the HD itself since
the bracket was already built-in.

*TimDaniels*



--- news://freenews.netfront.net/ - complaints: ---

In article ,
(David Arnstein) wrote:

I have been *buying computers from Dell for about 10 years*.

I'm sorry to hear that.

It ends today.

I'm happy to hear that.


I ordered a Studio XPS 8100 last week. A Dell rep. told me that the only
way to mount extra disk drives in the machine is to buy the drives from
Dell, which ship with required mounting hardware.

So I duly ordered one disk drive, at an *inflated price.*

That is standard Operating Procedure.


The disk drive arrived today, without any mounting hardware. Useless.

I don't have time to screw around with Dell regarding such petty issues.
The computer arrives next week, and I already have an RMA number for
it.

Get a Mac.


The Dell reps. were great, after I lost my temper.

Don't expect anything different from HP or any of the other PeeCee
manufacturers. HP wanted $200 just to talk - for a machine 30 days out
of warranty. The machine completely shorted out, toasting the hard
drive any everything.

Apple has the best support in the business. Nobody will ever beat them.

That's why my new desk top is going to be an Apple.
My brother and sister-in-law just bought two new Apples(one desktop and one
laptop) after 15 years of all Dell.
Enough is Enough!

Lucky

"Justin" wrote in message
...
In article ,
(David Arnstein) wrote:

I have been *buying computers from Dell for about 10 years*.

I'm sorry to hear that.

It ends today.

I'm happy to hear that.


I ordered a Studio XPS 8100 last week. A Dell rep. told me that the only
way to mount extra disk drives in the machine is to buy the drives from
Dell, which ship with required mounting hardware.

So I duly ordered one disk drive, at an *inflated price.*

That is standard Operating Procedure.


The disk drive arrived today, without any mounting hardware. Useless.

I don't have time to screw around with Dell regarding such petty issues.
The computer arrives next week, and I already have an RMA number for
it.

Get a Mac.


The Dell reps. were great, after I lost my temper.

Don't expect anything different from HP or any of the other PeeCee
manufacturers. HP wanted $200 just to talk - for a machine 30 days out
of warranty. The machine completely shorted out, toasting the hard
drive any everything.

Apple has the best support in the business. Nobody will ever beat them.