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#1
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G450 Hans Windows 98se exit
I am having a problem with a Matrox G450 16 Meg Dual Head Card running
on a Windows 98se system with a "VIA MVP3 AGP" chipset motherboard. The card actually works quite well except when I try to shut down the PC. Most often I get the following BSOD error message: "A fatal exception 0E has occurred at 0028:c001409B in VXD VMM(01) + 0001309B" This is followed with the usual message about "Press any key to terminate or Ctrl+Alt+Del to reboot". Ctrl+Alt+Del does nothing and any key gets me a mostly black screen with narrow white stripes plus a blinking cursor in the lower right quadrant. NOTHING but a reset or power off will resolve this. Sometimes I get just a black screen with a frozen mouse pointer. Interestingly when Windows restarts Scandisk runs but never finds anything. Then Windows finishes loading and runs normally. What I've tried: - Driver versions 6.82 and 6.83 - Video Card Bios upgrade to v2.0-36 - Upgraded DX4 to DX8 (DxDiag passes all video tests - The same card in a similar system works well and exits normally. - A different G450 card but with 32 Meg also has problems in this PC. For what it is worth the MB BIOS has some settings that relate to Video; Video BIOS Shadow = Enabled Video Bios Cacheable = Enabled AGP Aperture Size = 32M Assign IRG for Video VGA = Enabled Any and all help, suggestions or WAGs are appreciated. John Dulak -- \\\\\// "Don't take life so seriously... | | ...it's only a temporary condition." (.) (.) ========================================oOO==(_)== OOo== _____________________________________________ | John G. Dulak | | Gnomeway Services | /)| E-mail me from my home page at: |(\ / )| http://users.telerama.com/~jdulak/email.htm |( \ ( (|____________________________________________ |) )_ ((( \ \ /_) ( \ / / ))) (\\\ \ \_/ / \ \_/ / ///) \ / \ / \ _/ \_ / / / \ \ |
#2
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Hello John,
Hello John, On Tue, 26 Jul 2005 11:59:57 -0400, John Dulak wrote: I am having a problem with a Matrox G450 16 Meg Dual Head Card running on a Windows 98se system with a "VIA MVP3 AGP" chipset motherboard. The card actually works quite well except when I try to shut down the PC. Most often I get the following BSOD error message: "A fatal exception 0E has occurred at 0028:c001409B in VXD VMM(01) + 0001309B" Put this whole message into the search window of Google... and look where it gets you. This is followed with the usual message about "Press any key to terminate or Ctrl+Alt+Del to reboot". Ctrl+Alt+Del does nothing and any key gets me a mostly black screen with narrow white stripes plus a blinking cursor in the lower right quadrant. NOTHING but a reset or power off will resolve this. Sometimes I get just a black screen with a frozen mouse pointer. Interestingly when Windows restarts Scandisk runs but never finds anything. Then Windows finishes loading and runs normally. What I've tried: - Driver versions 6.82 and 6.83 - Video Card Bios upgrade to v2.0-36 - Upgraded DX4 to DX8 (DxDiag passes all video tests - The same card in a similar system works well and exits normally. How 'similar' is that other system? - A different G450 card but with 32 Meg also has problems in this PC. For what it is worth the MB BIOS has some settings that relate to Video; Video BIOS Shadow = Enabled As far as I know Disabled is better (option is for very old and slow systems) Video Bios Cacheable = Enabled As far as I know Disabled is better (option is for very old and slow systems) AGP Aperture Size = 32M Right Assign IRG for Video VGA = Enabled Right Any and all help, suggestions or WAGs are appreciated. John Dulak Although there is 'vxd' in the sentence of the fatal error, I am not sure that the error is caused by (the drivers of) your videocard. Did you try the util from Matrox for cleaning videodriver before installing a new one? Perhaps the patch for Windows98se not closing down in the right way (from M$) will help or a 'refresh install' of Windows98se. Max M. |
#4
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Hello,
On Thu, 28 Jul 2005 20:25:07 -0400, John Dulak wrote: Max: wrote: Hello John, On Tue, 26 Jul 2005 11:59:57 -0400, John Dulak wrote: I am having a problem with a Matrox G450 16 Meg Dual Head Card running on a Windows 98se system with a "VIA MVP3 AGP" chipset motherboard. The card actually works quite well except when I try to shut down the PC. Most often I get the following BSOD error message: "A fatal exception 0E has occurred at 0028:c001409B in VXD VMM(01) + 0001309B" Put this whole message into the search window of Google... and look where it gets you. Lost of genertic info about windows "fatal exception error" troubleshooting but nothing specific. That's a pity... - The same card in a similar system works well and exits normally. How 'similar' is that other system? Processor is a bit faster, hdd a bit bigger and the MB uses an ALi chipset. Nor of those make that other mobo better, but differences in used device drivers and other software *could* make the difference between working well and not working well, hence my question. Although there is 'vxd' in the sentence of the fatal error, I am not sure that the error is caused by (the drivers of) your videocard. You really should try another videocard (+driver) to look and see if that makes a difference. You need proof that it is the vidcard causing the problem. Did you try the util from Matrox for cleaning videodriver before installing a new one? I used the Control Panel "Remove Program" applet to uninstall the old driver whixh was for a Matrox PCI card that functioned flawlessly. I was back to "plain Vanilla VGA when I installed the new card and driver. Perhaps the patch for Windows98se not closing down in the right way (from M$) will help I have this somewhere and will give it a try but it will be a while before I get to it. All right... to me. ;-) or a 'refresh install' of Windows98se. Trying to avoid that. Have had problems in the past. What kind of problems? If the 'normal' reparations fail (like what you have allready done and then using Easycleaner (free), Adaware (free), perhaps defragmenter) I do a 'refresh install' of windows. It often helps. If that does not help you can only reformat and reinstall everything. That's no joy. So you own the Matrox G450 with 16MB mem, don't you. I seem to remember that it was a rather awsome quest to find the right driver for mine. Are you sure your driver is o.k. for that specific model? Are you using Wgx_682.exe or what? Max M. John Max M. |
#5
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lid wrote:
Hello, You really should try another videocard (+driver) to look and see if that makes a difference. You need proof that it is the vidcard causing the problem. The system is just fine when using a Matrox MGA PCI card. So you own the Matrox G450 with 16MB mem, don't you. I seem to remember that it was a rather awsome quest to find the right driver for mine. Are you sure your driver is o.k. for that specific model? Are you using Wgx_682.exe or what? I have tried "w9x_682.exe" and "w9w_683.exe". The only other driver listed on the web sight is a 'Microsoft Certified' driver. No idea what that means. My objection to the "refresh" install comes from having FUBARed a system once when working with an ATI card. It may come to a fresh install but I would like to understand what is going on. John -- \\\\\// "Don't take life so seriously... | | ...it's only a temporary condition." (.) (.) ========================================oOO==(_)== OOo== _____________________________________________ | John G. Dulak | | Gnomeway Services | /)| E-mail me from my home page at: |(\ / )| http://users.telerama.com/~jdulak/email.htm |( \ ( (|____________________________________________ |) )_ ((( \ \ /_) ( \ / / ))) (\\\ \ \_/ / \ \_/ / ///) \ / \ / \ _/ \_ / / / \ \ |
#6
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Hello,
On Tue, 02 Aug 2005 08:23:31 -0400, John Dulak wrote: wrote: Hello, You really should try another videocard (+driver) to look and see if that makes a difference. You need proof that it is the vidcard causing the problem. The system is just fine when using a Matrox MGA PCI card. A Matrox card of *exactly* the same model but then for pci? Otherwise it proofs nothing. Hm. There are several possibilities I think: 1. This videocard and some of the hardware are incompatible (hope it is not your mobo). This can be found out by removing all peripherals except hd and discdrive, trying for some time and if o.k. then adding next peice of hardware, etc. 2. Some piece of software that interferes with... (same method as for 1.) 3. A faulty agp-slot: other videocard functions well in same slot? 4. If the little peice of litze (cable) that should be there on your vidcard is not there anymore or is damaged, that can make the vidcard unstable. So you own the Matrox G450 with 16MB mem, don't you. I seem to remember that it was a rather awsome quest to find the right driver for mine. Are you sure your driver is o.k. for that specific model? Are you using Wgx_682.exe or what? I have tried "w9x_682.exe" and "w9w_683.exe". The only other driver listed on the web sight is a 'Microsoft Certified' driver. No idea what that means. It means exactly wnat it says. M$ says the driver has been written following their rules. This does *not* mean at all that a non-certified driver will cause problems (from experience) My objection to the "refresh" install comes from having FUBARed My English is not good enough to know what fubared means...:-) a system once when working with an ATI card. It may come to a fresh install but I would like to understand what is going on. You are like me in this: I always want to know precisely what causes a problem with my computer. Then I try to find out in a very methodical way, but there should be a balance between labour and (quick) result, don't you think? I have made many times a refresh install with win98se without problems. John Max M. -- \\\\\// "Don't take life so seriously... | | ...it's only a temporary condition." (.) (.) ========================================oOO==(_)= =OOo== _____________________________________________ | John G. Dulak | | Gnomeway Services | /)| E-mail me from my home page at: |(\ / )| http://users.telerama.com/~jdulak/email.htm |( \ ( (|____________________________________________ |) )_ ((( \ \ /_) ( \ / / ))) (\\\ \ \_/ / \ \_/ / ///) \ / \ / \ _/ \_ / / / \ \ |
#7
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Max:
lid wrote: Hello, A Matrox card of *exactly* the same model but then for pci? Otherwise it proofs nothing. No. The PCI card uses an MGA chipset the AGP a G450 Chipset. Hm. There are several possibilities I think: 1. This videocard and some of the hardware are incompatible (hope it is not your mobo). This can be found out by removing all peripherals except hd and discdrive, trying for some time and if o.k. then adding next peice of hardware, etc. 2. Some piece of software that interferes with... (same method as for 1.) 3. A faulty agp-slot: other videocard functions well in same slot? 4. If the little peice of litze (cable) that should be there on your vidcard is not there anymore or is damaged, that can make the vidcard unstable. 1. Have not gotten to that point yet since this system is my PRIMARY system. I have several drives with different OS installed so it would not be too bad but I've taken another track 2. This is what I was thinking. I disabled an "InCD" packet reading TSR to no effect. Removed everything else in the way of running software till a Ctrl+Alt+Del task list showed only Explorer - SysTray - PowerDesk - Rundll32. The Rundll32 bothered me so I "End Task" for it but the problem still occurred. I then ran MS System File Checker but it found nothing. I ran the "98se shutdown patch" (Q239887) but the problem still occurs. I did a basic "Clean Boot" by running MSConfig.exe and unchecking everything on the "General" tab. FINALLY the system would shut down normally but the video driver was plain old VGA 640 x 480. If I re-enabled the processing of the WIN.INI file the problem returned. In then compared the WIN.INI file of the problem system to a very similar system that uses a Matrox G450 card with no problems. Other than some entries having to do with the different mice and sound cards there was nothing obvious to change. At this point I did a "refresh" install of Win98se by running SETUP from within windows. The problem still occurred. I then booted from a DOS floppy and deleted EVERYTHING from the drive except the directory where I have copied the Win98se CD. I even used ATTRIB to be sure I removed all Hidden System and Read Only files. the problem stil occurs. I have tried "w9x_682.exe" and "w9w_683.exe". The only other driver listed on the web sight is a 'Microsoft Certified' driver. No idea what that means. It means exactly wnat it says. M$ says the driver has been written following their rules. This does *not* mean at all that a non-certified driver will cause problems (from experience) This may be my next step. It is unclear if the driver is written by Matrox or Microsoft. If done by Microsoft I suspect it is as "plain Vanilla" as possible. My objection to the "refresh" install comes from having FUBARed My English is not good enough to know what fubared means...:-) "F.U.B.A.R" it is an acronym meaning "Fouled Up Beyond Recognition" :-). http://whatis.techtarget.com/definit...748437,00.html You are like me in this: I always want to know precisely what causes a problem with my computer. Then I try to find out in a very methodical way, but there should be a balance between labour and (quick) result, don't you think? Yes. I realize that neither I, nor any other one person, will ever understand EVERYTHING about any operating system but I just HATE having not a clew as to what is going on. John -- \\\\\// "Don't take life so seriously... | | ...it's only a temporary condition." (.) (.) ========================================oOO==(_)== OOo== _____________________________________________ | John G. Dulak | | Gnomeway Services | /)| E-mail me from my home page at: |(\ / )| http://users.telerama.com/~jdulak/email.htm |( \ ( (|____________________________________________ |) )_ ((( \ \ /_) ( \ / / ))) (\\\ \ \_/ / \ \_/ / ///) \ / \ / \ _/ \_ / / / \ \ |
#8
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Hello John,
I'm sorry for having not reacted on you for some days but my system was unavailable because of problems as the result of trying to install a new cooler of almost gigantic dimensions (Zalman 7000B). :-) [CUT] A Matrox card of *exactly* the same model but then for pci? Otherwise it proofs nothing. No. The PCI card uses an MGA chipset the AGP a G450 Chipset. Hm. There are several possibilities I think: 1. This videocard and some of the hardware are incompatible (hope it is not your mobo). This can be found out by removing all peripherals except hd and discdrive, trying for some time and if o.k. then adding next peice of hardware, etc. 2. Some piece of software that interferes with... (same method as for 1.) 3. A faulty agp-slot: other videocard functions well in same slot? 4. If the little peice of litze (cable) that should be there on your vidcard is not there anymore or is damaged, that can make the vidcard unstable. 1. Have not gotten to that point yet since this system is my PRIMARY system. I have several drives with different OS installed so it would not be too bad but I've taken another track 2. This is what I was thinking. I disabled an "InCD" packet reading TSR to no effect. Removed everything else in the way of running software till a Ctrl+Alt+Del task list showed only Explorer - SysTray - PowerDesk - Rundll32. The Rundll32 bothered me so I "End Task" for it but the problem still occurred. Rundll32 is a perfectly normal part of Windows98se. Nevertheless it can cause problems when it's become corrupt. I then ran MS System File Checker but it found nothing. I ran the "98se shutdown patch" (Q239887) but the problem still occurs. I did a basic "Clean Boot" by running MSConfig.exe and unchecking everything on the "General" tab. FINALLY the system would shut down normally but the video driver was plain old VGA 640 x 480. If I re-enabled the processing of the WIN.INI file the problem returned. In then compared the WIN.INI file of the problem system to a very similar system that uses a Matrox G450 card with no problems. Other than some entries having to do with the different mice and sound cards there was nothing obvious to change. At this point I did a "refresh" install of Win98se by running SETUP from within windows. The problem still occurred. I then booted from a DOS floppy and deleted EVERYTHING from the drive except the directory where I have copied the Win98se CD. I even used ATTRIB to be sure I removed all Hidden System and Read Only files. the problem stil occurs. Spooky! I have tried "w9x_682.exe" and "w9w_683.exe". The only other driver listed on the web sight is a 'Microsoft Certified' driver. No idea what that means. It means exactly wnat it says. M$ says the driver has been written following their rules. This does *not* mean at all that a non-certified driver will cause problems (from experience) This may be my next step. It is unclear if the driver is written by Matrox or Microsoft. If done by Microsoft I suspect it is as "plain Vanilla" as possible. I do not think M$ will ever write drivers for third party hardware ;-) I don't suppose those third parties would appreciate that ;-)) Matros simply has produced a M$-certified driver to please their clients (?) My objection to the "refresh" install comes from having FUBARed My English is not good enough to know what fubared means...:-) "F.U.B.A.R" it is an acronym meaning "Fouled Up Beyond Recognition" :-). :-)) http://whatis.techtarget.com/definit...748437,00.html You are like me in this: I always want to know precisely what causes a problem with my computer. Then I try to find out in a very methodical way, but there should be a balance between labour and (quick) result, don't you think? Yes. I realize that neither I, nor any other one person, will ever understand EVERYTHING about any operating system but I just HATE having not a clew as to what is going on. Like me. clew=clue I know that notwithstanding my poor English ;-) Well, doing a full reinstall of Win98se now? But take a look at the little piece of cable that should be soldered on the vidcard first! If it's not there you should solder a new one on the vidcard, if it has loose end you should solder it. There is an image of how the card should look on the internet. Success! John Max M. (Amsterdam) |
#9
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lid wrote:
Hello John, Well, doing a full reinstall of Win98se now? But take a look at the little piece of cable that should be soldered on the vidcard first! If it's not there you should solder a new one on the vidcard, if it has loose end you should solder it. There is an image of how the card should look on the internet. Success! Max M. (Amsterdam) Max: The wire from the heatsink to J6 is in place on the Matrox card. In next tried an ATI Rage 128, 32 Meg card and it runs and will let me shut down normally. I will be testing it a while longer before I decide to stay with it. Thanks for your input. John -- \\\\\// "Don't take life so seriously... | | ...it's only a temporary condition." (.) (.) ========================================oOO==(_)== OOo== _____________________________________________ | John G. Dulak | | Gnomeway Services | /)| E-mail me from my home page at: |(\ / )| http://users.telerama.com/~jdulak/email.htm |( \ ( (|____________________________________________ |) )_ ((( \ \ /_) ( \ / / ))) (\\\ \ \_/ / \ \_/ / ///) \ / \ / \ _/ \_ / / / \ \ |
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