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#11
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Been working with Brides of Destruction, Black Bird, Chris Holmes of Wasp,
Beautiful Creatures, the new Warrant and some LA GUNS |
#12
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i will give you $300 for one of your computers.. sounds like a deal to me
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#13
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I wish I had your your sales rep at Dell......... blowing off $20K of
systems because of an 'error'. I was kind of surprised that these high-end configurations had a 17" CRT rather than a 19 or 20 inch high-end LCD. I'm even more surprised you can't find eager buyers in LA. Hell, soemone would drive from San Diego for a buy like you're offering. Think of all the shipping hassles you'd save and extra profits you'd make. BTW, where's your company website?? Any company that can drop $20K on a few computers is obviously a serious player in the industry, right? Do you even have a domain name? No, AOL.COM doesn't count. |
#15
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In article ,
(Lawrence Glasser) says... Call me jaded, but I'm having a real hard time with "they stated to keep the extra computers for it was their error." If Dell gets a return, the complete cost of the computer comes out of the salesman's margin numbers. The sales staff is far better off to generate an order credit and just give you the machines. If it was indeed a shipping error, nothing would be billed anyway, a return on half a dozen XPS machines would kill a whole week's margin, and quite possibly lead to the salesman getting fired. Keep the computers. -- http://home.teleport.com/~larryc |
#16
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Larry Caldwell writes:
In article , (Lawrence Glasser) says... Call me jaded, but I'm having a real hard time with "they stated to keep the extra computers for it was their error." If Dell gets a return, the complete cost of the computer comes out of the salesman's margin numbers. The sales staff is far better off to generate an order credit and just give you the machines. If it was indeed a shipping error, nothing would be billed anyway, a return on half a dozen XPS machines would kill a whole week's margin, and quite possibly lead to the salesman getting fired. Keep the computers. If that is the way big businesses commonly work then it is no wonder the corporate spiral is going the way it is, "I loose the company twenty grand, nobody will notice AND I get to keep my job." |
#17
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"Larry Caldwell" wrote in message k.net... In article , (Lawrence Glasser) says... Call me jaded, but I'm having a real hard time with "they stated to keep the extra computers for it was their error." If Dell gets a return, the complete cost of the computer comes out of the salesman's margin numbers. The sales staff is far better off to generate an order credit and just give you the machines. If it was indeed a shipping error, nothing would be billed anyway, a return on half a dozen XPS machines would kill a whole week's margin, and quite possibly lead to the salesman getting fired. And telling a customer to keep a shipment of PC's wouldn't! If it was a shipping error, there would be no adjustment to the sales margin either. |
#18
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In article G96vc.37937$Yr.26153@okepread04, (PC Medic)
says... And telling a customer to keep a shipment of PC's wouldn't! If it was a shipping error, there would be no adjustment to the sales margin either. That's not the way Dell works. The customer would get return credit for the excess computers, and end up not having to pay for the ones they actually ordered. The salesman would still get screwed. -- http://home.teleport.com/~larryc |
#19
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As he would if the customer didn't pay for them.
"Larry Caldwell" wrote in message k.net... In article G96vc.37937$Yr.26153@okepread04, (PC Medic) says... And telling a customer to keep a shipment of PC's wouldn't! If it was a shipping error, there would be no adjustment to the sales margin either. That's not the way Dell works. The customer would get return credit for the excess computers, and end up not having to pay for the ones they actually ordered. The salesman would still get screwed. -- http://home.teleport.com/~larryc |
#20
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"Larry Caldwell" wrote in message k.net... In article G96vc.37937$Yr.26153@okepread04, (PC Medic) says... And telling a customer to keep a shipment of PC's wouldn't! If it was a shipping error, there would be no adjustment to the sales margin either. That's not the way Dell works. The customer would get return credit for the excess computers, and end up not having to pay for the ones they actually ordered. The salesman would still get screwed. I find it hard to believe (working in the industry) that a company as large as Dell is not using a system that would prevent this with a couple keystrokes. I also find it hard to believe they are going to refund money that was never billed/paid. And even if it was billed, but a correction (credit) needed to the customers account as the items were not ordered, then by all rights, the salesperson does not deserve the credit for the sale. |
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