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Possible good Dell customer service



 
 
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  #1  
Old October 10th 08, 04:19 PM posted to alt.sys.pc-clone.dell
Ben Myers
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Posts: 3,432
Default Possible good Dell customer service

Client brought a D820 today for me to handle. Obviously bad nVidia graphics.
Called Dell and they have dispatched a replacement D820 mobo. They are supposed
to contact client on Monday to arrange repair. This one was bought with 3-year
business warranty. You get what you pay for. Will update all as to progress on
this repair. But it is off to a good start... Ben Myers
  #2  
Old October 10th 08, 04:32 PM posted to alt.sys.pc-clone.dell
William R. Walsh[_2_]
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Posts: 931
Default Possible good Dell customer service

Hi!

Client brought a D820 today for me to handle. Obviously bad
nVidia graphics. Called Dell and they have dispatched a
replacement D820 mobo.


This one was bought with 3-year business warranty. You get what
you pay for.


I was always pretty impressed with Dell support in the few times that
I had any issue with my Latitude D800. The people I spoke to were
located in the US or Canada and they were easy to understand and
courteous.

Will update all as to progress on this repair.


Some of the things I needed to have repaired were fixed right away.
Toward the end of the computer's warranty, getting things fixed
properly was a bit more of a chore. I had to send the computer back a
few times--and one of those was after the warranty had ended. Dell
support staff was still courteous and professional to deal with and
they stood behind the machine.

I still had to fix one nagging problem myself.
http://greyghost.mooo.com/d800fanrepair/

My recommendation to anyone planning to buy a Dell computer would be
to buy it from the small business store. I am very convinced that you
will get better quality support by doing so.

William
  #3  
Old October 11th 08, 10:26 AM posted to alt.sys.pc-clone.dell
Hank Arnold (MVP)
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Posts: 148
Default Possible good Dell customer service

Ben Myers wrote:
Client brought a D820 today for me to handle. Obviously bad nVidia graphics.
Called Dell and they have dispatched a replacement D820 mobo. They are supposed
to contact client on Monday to arrange repair. This one was bought with 3-year
business warranty. You get what you pay for. Will update all as to progress on
this repair. But it is off to a good start... Ben Myers


We've found the Dell business laptop service to be very good. Most of
our service calls are done via e-mail and I've replaced a dozen power
supplies, some keyboards and even displays using that.

With servers, if you get the silver or gold service contracts, it's even
better.... One phone call and you are talking to a 3d level tech who
knows what he/she is doing.... :-)

--

Regards,
Hank Arnold
Microsoft MVP
Windows Server - Directory Services
 




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