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HP Color LaserJet 5550 - Copies Multiplied
Hello all, I'm hoping someone might be able to point in the right direction with this. At work, we have a HP Color LaserJet 5550 which is on our network/domain. Some users have complained that the printer is printing a multiple of the copies requested. For example if a user selects to print 2 copies of a document, 4 copies will print. If they choose 3 copies, 9 copies will print. (2 x 2 = 4 and 3 x 3 = 9). This only happens for some users who are all located in a certain area of the building which to me points to it being a network issue but I'm not sure of how to trouble shoot this to find the cause. Could it be anything to do with a faulty switch do you think? Anyway, hope someone can give me some kind of idea of how to go forward with this. Thanks in advance. |
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HP Color LaserJet 5550 - Copies Multiplied
hello sir,
I'm Hanumesh from Digicom Systems Pvt Ltd., we are IT solution provider & we are business parter of HP,IBM,APC we would like to have your contact no. so that we can solve your problem visiting your office.please contact us using below address, Digicom Systems (Blr) Pvt. Ltd., No, 17,1st main, 1st cross Dollars Layout, KES Colony IV Phase, J.P.Nagar Bangalore- 560078 PH: 26588005/8054 1uk3 wrote: Hello all, I'm hoping someone might be able to point in the right direction with this. At work, we have a HP Color LaserJet 5550 which is on our network/domain. Some users have complained that the printer is printing a multiple of the copies requested. For example if a user selects to print 2 copies of a document, 4 copies will print. If they choose 3 copies, 9 copies will print. (2 x 2 = 4 and 3 x 3 = 9). This only happens for some users who are all located in a certain area of the building which to me points to it being a network issue but I'm not sure of how to trouble shoot this to find the cause. Could it be anything to do with a faulty switch do you think? Anyway, hope someone can give me some kind of idea of how to go forward with this. Thanks in advance. |
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HP Color LaserJet 5550 - Copies Multiplied
1uk3 wrote:
I'm hoping someone might be able to point in the right direction with this. At work, we have a HP Color LaserJet 5550 which is on our network/domain. Some users have complained that the printer is printing a multiple of the copies requested. For example if a user selects to print 2 copies of a document, 4 copies will print. If they choose 3 copies, 9 copies will print. (2 x 2 = 4 and 3 x 3 = 9). My guess is that one of the group thinks they have to set both the application and the printer driver to print multiple copies. That would explain the multiplication. Then that member of the group showed all the others how to do it. This only happens for some users who are all located in a certain area of the building which to me points to it being a network issue but I'm not sure of how to trouble shoot this to find the cause. Could it be anything to do with a faulty switch do you think? Seems unlikely. I can think of ways to do that, but not to come up with the multiplication. -- Warren Block * Rapid City, South Dakota * USA |
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HP Color LaserJet 5550 - Copies Multiplied
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HP Color LaserJet 5550 - Copies Multiplied
Warren Block;759465 Wrote: 1uk3 wrote: I'm hoping someone might be able to point in the right direction with this. At work, we have a HP Color LaserJet 5550 which is on our network/domain. Some users have complained that the printer is printing a multiple of the copies requested. For example if a user selects to print 2 copies of a document, 4 copies will print. If they choose 3 copies, 9 copies will print. (2 x 2 = 4 and 3 x 3 = 9). My guess is that one of the group thinks they have to set both the application and the printer driver to print multiple copies. That would explain the multiplication. Then that member of the group showed all the others how to do it. This only happens for some users who are all located in a certain area of the building which to me points to it being a network issue but I'm not sure of how to trouble shoot this to find the cause. Could it be anything to do with a faulty switch do you think? Seems unlikely. I can think of ways to do that, but not to come up with the multiplication. -- Warren Block * Rapid City, South Dakota * USA Thanks for getting back to me Warren - much appreciated. I've checked everyone's settings and no-one has multiple copies set-up anywhere as default - good idea though which would have explained the issue. |
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HP Color LaserJet 5550 - Copies Multiplied
1uk3 wrote:
Warren Block;759465 Wrote: 1uk3 wrote: At work, we have a HP Color LaserJet 5550 which is on our network/domain. Some users have complained that the printer is printing a multiple of the copies requested. For example if a user selects to print 2 copies of a document, 4 copies will print. If they choose 3 copies, 9 copies will print. (2 x 2 = 4 and 3 x 3 = 9). I've checked everyone's settings and no-one has multiple copies set-up anywhere as default - good idea though which would have explained the issue. Restating the problem: One Color LaserJet 5550n, attached directly to the network. Some users can print multiple copies to the printer just fine. Other users of the very same printer get four copies if they ask for two, 9 copies if they ask for three, 16 copies if they ask for four. Here are the things I'd check: What operating system? Printer attached only to network, or network and USB/parallel? Latest versions of the print driver installed? Is Citrix or thin client stuff involved? Tried PostScript drivers instead of PCL, or vice versa? What application is printing multiple copies? Do *all* applications print multiple copies? Now compare this information with one of the that computers doesn't have the problem. Any differences? -- Warren Block * Rapid City, South Dakota * USA |
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