Avoid Circuit City

This is unbelievable. IMO, Avoid Circuit City at all costs after what they
just pulled on me.

I went in on Monday to buy an HP Notebook model ZX5160. They were offering
an additional $250 off and with a $100 rebate the price was $1199.

I saw their model ZX5040US for $199 after rebates. That has a dedicated
memory for the video and firewire. But it was out of stock and they didn't
know if any were coming in.

I specifically told the salesman that I'd be back Wednesday after
researching the 2nd computer.

I show up this afternoon and the $250 Circuit City Rebate is gone. I'm told
it ended Sunday night. This almost came to blows as the sales manager first
infers I didn't see it,then tells me the guy we found who helped me wasn't
from the computer section so he can't be expected to know a rebate ends. I
told him that wasn't my problem and that his refusal to honor the price was
a "stupid decision." Then he tells me he isn't stupid and get ****ed off. I
as ked him how he was ****ed off when I was getting screwed? He insisted he
wasn't screwing me and that he was trying to work with me. I asked him how,
by now tralking me into paying $1349 for the same computer I wanted to walk
out the door with on Monday?

I then had to tell him to listen carefully as I didn't say he was stupid. I
said he was making a stupid managerial decision as I walked in the door
with cash, his salesman [who suddenly wasn't a real salesman] spoke to me
about the two different notebooks, and I said I'be be back to buy one
Wednesday. I had to explain to him that if the sale ended Monday [now
another saleman intervenes and tells me it ended Monday not Sunday] then
the onus is on the salesman to try to sell me one Monday by telling me the
rebate ended.

He goes back into "I can't manufacture a store rebate." to which I told him
he could do whatever he wanted to do and write up an explanation. His
comment then was that at $1199 he was losing money. I asked how he was
losing money if he was selling it at that price all last week!

Avoid Circuit City. They remind me of a place called TOPS in NJ years ago.
They just wanted to sell you a service contract and be out the door with
you.

Mike

In cases like that, you ask for a written (not verbal) rain check indicating
the product and price. Then it is their problem.
"MikeW" wrote in message
...
This is unbelievable. IMO, Avoid Circuit City at all costs after what they
just pulled on me.

I went in on Monday to buy an HP Notebook model ZX5160. They were offering
an additional $250 off and with a $100 rebate the price was $1199.

I saw their model ZX5040US for $199 after rebates. That has a dedicated
memory for the video and firewire. But it was out of stock and they didn't
know if any were coming in.

I specifically told the salesman that I'd be back Wednesday after
researching the 2nd computer.

I show up this afternoon and the $250 Circuit City Rebate is gone. I'm
told
it ended Sunday night. This almost came to blows as the sales manager
first
infers I didn't see it,then tells me the guy we found who helped me wasn't
from the computer section so he can't be expected to know a rebate ends. I
told him that wasn't my problem and that his refusal to honor the price
was
a "stupid decision." Then he tells me he isn't stupid and get ****ed off.
I
as ked him how he was ****ed off when I was getting screwed? He insisted
he
wasn't screwing me and that he was trying to work with me. I asked him
how,
by now tralking me into paying $1349 for the same computer I wanted to
walk
out the door with on Monday?

I then had to tell him to listen carefully as I didn't say he was stupid.
I
said he was making a stupid managerial decision as I walked in the door
with cash, his salesman [who suddenly wasn't a real salesman] spoke to me
about the two different notebooks, and I said I'be be back to buy one
Wednesday. I had to explain to him that if the sale ended Monday [now
another saleman intervenes and tells me it ended Monday not Sunday] then
the onus is on the salesman to try to sell me one Monday by telling me the
rebate ended.

He goes back into "I can't manufacture a store rebate." to which I told
him
he could do whatever he wanted to do and write up an explanation. His
comment then was that at $1199 he was losing money. I asked how he was
losing money if he was selling it at that price all last week!

Avoid Circuit City. They remind me of a place called TOPS in NJ years ago.
They just wanted to sell you a service contract and be out the door with
you.

Mike

"Lil' Dave" wrote in
news:wnSqc.46168$pJ1.20466@lakeread02:

In cases like that, you ask for a written (not verbal) rain check
indicating the product and price. Then it is their problem.


Well, they had the one I walked in to buy in stock and I took no note of
anything that I saw in the store stating it ended. My telling the salesman
that I'd be back in 2 days should have alreted him to saying that the sale
was/might be over.

I don't believe anything stating its end was there as I was comparing two
machines that were not next to each other and even took the card on Monday
from one notebook to place it next to another and went down to see if there
was anything other than the 64 MB dedicated graphics card. In fact it
couldn't have been there. I've been researching notebooks at Best Buy, HP
online, and Circuit City for a month. I have always clicked the rebates to
see when they end. Some end in a week [to try to get you in the door] and
some end in Sept/Oct. The $250 one read as a Circuit City Rebate with no
date as the HP ones had dates. And I did not just click each computer once.
This has been a long process of researching which one to purchase.

I have written Circuit City online. I told them of the incident and that I
will gladly purchase it online [which I could have] if they make things
right. If they don't I'll just write a macro and post the message every few
weeks for a year. They will lose more in sales over this than any alledged
loss they take selling me it for $1199.

Thanks,
Mike

"MikeW" wrote in message
...
This is unbelievable. IMO, Avoid Circuit City at all costs after what they
just pulled on me.

Multiposting dumbass... answered in another group.

"MikeW" wrote in message
...
"Lil' Dave" wrote in
news:wnSqc.46168$pJ1.20466@lakeread02:

In cases like that, you ask for a written (not verbal) rain check
indicating the product and price. Then it is their problem.


Well, they had the one I walked in to buy in stock and I took no note of
anything that I saw in the store stating it ended. My telling the salesman
that I'd be back in 2 days should have alreted him to saying that the sale
was/might be over.

Why? You hadn't even decided on what laptop you wanted. You were still
researching.

If you can't be bothered to read the signs, why should the salesman care?

In article ,
says...
"Lil' Dave" wrote in
snip

I have written Circuit City online. I told them of the incident and that I
will gladly purchase it online [which I could have] if they make things
right. If they don't I'll just write a macro and post the message every few
weeks for a year. They will lose more in sales over this than any alledged
loss they take selling me it for $1199.

Thanks,
Mike


You don't know much about big retail outfits do you. They don't
give a **** what you do. There will always be more sheep to shear.

Bill

On Wed, 19 May 2004 18:25:00 -0500, MikeW wrote:

This is unbelievable. IMO, Avoid Circuit City at all costs after what they
just pulled on me.

I went in on Monday to buy an HP Notebook model ZX5160. They were offering
an additional $250 off and with a $100 rebate the price was $1199.

Most sales end on a Sunday. You should have grabbed it when you saw it.

bill wrote in
news:MPG.1b15e6dc4b469af3989732@localhost:

You don't know much about big retail outfits do you.

Well, I did work my way through college in one. And I know that back then,
if the customer was wronged you could do anything to complete the sale.
They chose not to.

I also was raised that a man's word is his bond. This is just another
indication of the mess we are in.

MikeW

"Noozer" wrote in
news:EVVqc.538847$oR5.252657@pd7tw3no:

Why? You hadn't even decided on what laptop you wanted. You were still
researching.

If you can't be bothered to read the signs, why should the salesman care?


This is such fun.

I walked in to buy one model. Then I saw one with a dedicated 64 MB of RAM.
He didn't have it in stock and thought they might be in by the time I came
back Wednesday.

Nice try. You have a nice day,
MikeW

"Jay Cee" wrote in news:c8gr54$oq5$1@nntp-stjh-01-
01.rogers.nf.net:

screw em, take your biz elsewhere and enjoy whatever you buy....


Thank you for being the voice of reason out in a wilderness full of people
who must screw people whenever they can from reading the inane responses on
this issue.

I don't need the money. I have plenty as this $250 does not make or break
me. It is principle. I look at them doing this as not only being outrageous
and foolish, but it takes away buying two seats to a great concert. IOW,
they are taking my money and ****ing it away when they wrote down the price
of both units that I was looking at.

MikeW